7
TROUBLESHOOTING – MANUAL LIT / PUSH BUTTON
Below are some potential causes and countermeasures to the symptoms listed:
No flame
• Make sure the key valve is on. Turn key counterclockwise to open valve and
allow gas flow.
Low or Weak Flame
• Verify correct gas pressure.
One or more jets will not light.
• Check jets for obstruction.
Fire feature is making a whistling sound.
• Make sure that the flex line is the correct size and that there are no kinks in the line.
Contact a certified gas technician for service & repair if these suggestions do not solve the issue.
TROUBLESHOOTING - ELECTRONIC IGNITION SYSTEMS
Below are some potential causes and countermeasures to the symptoms below.
No Pilot Flame (Pilot sparks or glow plug glows but pilot won’t light)
• Air is in the gas line. If this is a new install it may take several attempts to purge the air.
• Debris is in the gas line. Clear the gas line.
• Water/Moisture is in the gas line. Clear the gas line.
• Incorrect Gas pressure. Confirm proper gas pressure.
• Pilot gas orifice is dirty. Remove the pilot head and clean.
• Electrical current is not strong enough to support igniter – either spark on
spark igniter isn’t strong enough to ignite pilot flame (3V or Standard 24V) or
glow plug is not getting hot enough to ignite pilot flame (Premium 24V).
• Improperly applied media.
• Wind conditions might be too severe.
No Main Burner (Pilot Lights but main burner will not light)
• Gas pressure is incorrect. Confirm proper gas pressure.
• Small pilot flame. Remove the pilot head and clean pilot gas orifice.
• Dirty thermal sensor. Clean using soft brush.
• CROSSFIRE™ BURNER has an obstruction. Confirm there is no debris block-
ing gas orifice jets in main burner, purge water and air from gas lines or in the
burner, confirm there is no debris in gas lines.
Main Burner Turning On and Off Intermittently
• Small pilot flame. Remove the pilot head and clean orifice.
• Improperly applied media. See the Section “Media”.
• Gas pressure is incorrect. Confirm proper gas pressure.
• Thermal sensor is dirty or defective. Clean thermal sensor. Or change the pilot assembly.
• Wind conditions might be too severe.
Fire Feature is Making a Whistling Sound
• Make sure that the flex line is the correct size and that there are no kinks or
tight bends in the line.
If replacement parts are required – contact your authorized dealer for authorized re-
placement parts. Using unauthorized parts may cause damage to the unit and/or cause
catastrophic failure of the unit. Warranty is null and void if unauthorized parts are used.
Please contact your retailer or certified technician for service & repair if these
suggestions do not solve the issue.
WARRANTY
Warming Trends™ warrants its products to be free from defective material and work-
manship under normal service and use. This warranty covers manufacturing defects
only and does not cover defects due to normal wear and tear; it does not warrant any
product or part that has been altered, accidentally damaged, damaged in shipping,
disassembled, modified, misused, neglected, failure to maintain, not installed, or not
kept in continuous service after installation. Warming Trends™ liability shall be restrict-
ed to the purchase price of the product only and makes no other warranty, express or
implied, but not limited to, the implied warranties of salability and appropriateness for
a specified purpose, with respect to its products and parts, whether used along or in
combination with others. Warming Trends™ is free of liability for any damages caused
EXAMPLE OF SERIAL NUMBER LABELS (Example only - actual
label may vary)
Certified
Non-Certified
and clear of any debris, dust, spider webs and loose particles from the media and
logs. Once pilot assembly is clean, inspect to see flame that covers 3/8” to 1/2” of
the thermocouple. Cleaning of pilot gas orifice may be required by removing pilot
hood (CCW) and removing orifice and cleaning out orifices from debris, soot or
anything that may be preventing good gas flow from exiting the pilot gas orifice.
Push Button Only: Visually inspect electrode and jet used for conductivity regularly
to make sure it is free of debris and soot. Soot build up or obstructions of any kind
can reduce effectiveness of spark. Without a strong spark, burner will not light. If
spark is not strong enough, clean off / remove any soot from jet and, using fine
grit sand paper, gently remove any rust from electrode. If spark is still not strong
enough to light burner, check / replace batteries. If new batteries don’t fix the
problem, replace spark electrode. (See glossary for replacement part number.)
by the unit, as well as inconvenience expenses, material or labor charges incurred by
any service call, repair, removal or re-installation of any unit.
Incidental or consequential damages are not covered by this warranty. All burners
must be covered when not in use or warranty is null and void. All instructions must be
followed or warranty is null and void. Warranty does not cover damage to systems
due to debris in the gas lines or damage to system due to water. Owner is responsible
for reading and understanding warranty for full terms and conditions
Warming Trends™, at its discretion, agrees to repair or replace defective product if re-
turned to Warming Trends™ within the warranty period. The respective warranty time
periods are effective from the original date of purchase. The warranty is non-transfer-
able and applies only to the original purchaser. In addition, this warranty is automati-
cally void if the unit’s serial number has been removed or altered in any way.
Warranty coverage:
-
CROSS
FIRE
™ Burners & Aluminum Plates/Pans – Lifetime Warranty
-
Ready-to-Finish Kits – Limited Warranty
-
Electronic Ignition Systems - Limited Warranty
Electronic Ignition Systems Warranty Specifications through Warming Trends:
24VIK and 3VIK Systems are warranted for two (2) years; six (6) months for commercial
projects from date of purchase. As part of the two-year warranty, in the event a system
has to be replaced due to a defect/malfunction of the system, Warming Trends™ will
repair the system or replace the system at no cost for the first year and will repair the
system or replace the system for a 50% discount of purchase price the second year
(personal projects only.) As part of the six month warranty, in the event a system has to
be replaced due to a defect/malfunction of the system, Warming Trends™ will repair
the system or replace the system for a discount of 50% of purchase price (commercial
projects only.) Problems in the functioning of the systems due to gas plumbing or
electrical installed by others are not covered under this warranty. No dealer, distributor,
or other person has the authority to represent or warrant a Warming Trends™ prod-
uct beyond the terms contained within this warranty, and Warming Trends™ assumes
no liability for such warranty representations. Any questions concerning this warranty
should be directed to the Warming Trends corporate office.
Any Warming Trends™ product deemed by Warming Trends™ as defective and
covered by the warranty as stated in the Limited Warranty and Lifetime Warranty may
be returned to Warming Trends for assessment to determine if repair or replacement
is necessary. In order to return a product, you must have a Return Merchandise Au-
thorization number (RMA#). Please contact a Warming Trends™ representative at the
corporate office to obtain an RMA#.
All returned merchandise must have the RMA# clearly printed on the outside of the
package. Return shipping costs are the purchaser’s responsibility.
Warming Trends™ is not responsible for product damaged or lost in transit. It is
recommended that return items are shipped via a delivery service that can be tracked
and/or insured to confirm receipt.
All custom project sales are final and not eligible for return or credit.
