Firenzo Woodfires Kompact AG Series, Installation And Operation Manual

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Kompact AG Installation—November 2018 43
10 For information (including claim procedures) concerning potential claims, potential
warranty claimants should contact:
- in the first instance, the retailer/dealer from whom the Firenzo wood fire was originally
purchased or
- (if the retailer/dealer is not contactable or does not address the claim to the claimant ’ s
satisfaction) Firenzo at the specified address,
including as appropriate to arrange an inspection of the Firenzo wood fire.
11 After complying with paragraph 10, for valid claims, a warranty claimant must submit a
comple ted warranty claim form (please see Firenzo ’ s website, or contact Firenzo, for this form)
or other form acceptable to Firenzo providing details of the consumer ’ s warranty from the
Warranty Registration Card (including its date of issue) and specifying the defect:
- to the retailer/dealer from whom the Firenzo wood fire was originally purchased; or
- to Firenzo at the specified address.
12 The warranty claimant is responsible for paying any service call fees, transport charges
and for any damages and loss incurred in transit to the Firenzo wood fire or its component parts
and materials, to and from Firenzo or its designated accredited agent. Where Firenzo honours a
warranty, as described in paragraph 13, it will reimburse the warranty claimant any
transportation costs they have incurred.
13 Firenzo or its designated accredited agent (please see paragraph 16) will replace any
component parts and materials covered by the warranties or the entire Firenzo wood fire, at its
discretion, where Firenzo is reasonably satisfied a defect is solely due to faulty Firenzo
workmanship or materials.
14 Firenzo may decline (in whole or part) to honour a warranty claim:
- until any amounts due but unpaid by a consumer in respect of the Firenzo wood fire or
its servicing are paid.
- until Firenzo is provided with the applicable compliance and installation permits (please
see below);
- if it appears to Firenzo that the Firenzo wood fire has:
- not been installed correctly at the specified residential address, or not been
operated and maintained strictly in accordance with the manufacturer ’ s
instructions, AS/NZS 2918:2001 and any relevant building code or consent or
these warranty terms.
not been inspected and confirmed after installation as a compliant installation
(with the requisite specifications and permits);
not been regularly maintained and at least annually serviced;
- been subject to misuse, neglect, or accident in transit, storage or use.
- been damaged by water ingress in any way, including any surface rust which
has occurred in transit or storage. However this exclusion will not apply to
any damage to the Firenzo wood fire which is determined to have been
caused by wetback leakage attributable to faulty Firenzo component parts or
materials or workmanship;. - been over fired or has used any fuel other than
clean dry firewood (having 25% or less moisture content), including any
chemically treated timbers or driftwood.
- if it appears to Firenzo that the defect is attributable to a failure to replace consumable
parts or components or materials within a timely manner to maintain their durability.