FingerTec Face ID 5 Series User Manual Download Page 4

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Chapter 10

DIAGNOSTIC

Autotest

Chapter 11

SYSTEM INFO

Device Capacity

Device Info

Firmware Info

50-51

TROUBLESHOOTING

“Unable to Connect” Appears

“Admin Affirm” Appears

Difficult to Read Finger

The LED is Blinking All The Time

“Duplicate Finger” Appears

RFID Card Doesn’t Respond

No Sound

Summary of Contents for Face ID 5 Series

Page 1: ...Face ID 5 TD Face ID 5 w w w f i n g e r t e c c o m w w w f i n g e r t e c c o m w w w f i n g e r t e c c o m w w w f i n g e r t e c c o m Face ID 5 Series User Guide ...

Page 2: ...accurate information Information in this document is subject to change without prior notice Disclaimer No person should rely on the contents of this publication without first obtaining advice from a qualified professional person The com pany expressly disclaims all and any liability and responsibility to any terminal or user of this book in respect of anything and of the consequences of anything d...

Page 3: ...nnection RS232 RS485 serial Configuration Enabling Wiegand Ingress Online Activation Installation and Setup of Ingress Connecting The Terminals to Ingress PC Connection Communication Key 29 35 Chapter 5 SYSTEM Setup Date and Time Access Log Settings Attendance Record Storage Option Fingerprint Options Reset Options Fingerprint Image Face Parameters Palm Parameters Reset Options 36 40 Chapter 6 PER...

Page 4: ...r 11 SYSTEM INFO Device Capacity Device Info Firmware Info 50 51 TROUBLESHOOTING Unable to Connect Appears Admin Affirm Appears Difficult to Read Finger The LED is Blinking All The Time Duplicate Finger Appears RFID Card Doesn t Respond No Sound ...

Page 5: ...nt of fingerprint for verification Clean the sensor occasionally with microfiber cloth to maintain the performance of the sensor ITEM DC 12V Power Adapter Connection Wires Screwdriver A Packet of Bolts RFID Cards 5 pieces FUNCTION Connect the power adapter to terminal and plug it into a standard power outlet to charge terminal Connect the wires to door lock doorbell and RS485 if required Use the s...

Page 6: ... it for verification at the FingerTec server via Internet In case you do not have an Internet connection you would need to do offline activation Please send the serial number and models of your terminals to your local resellers or support fingertec com to request for a product key and activation key Registering Terminal Make sure that you register your terminal s warranty with us at http www finge...

Page 7: ...urate personal identifications and for collection of precise data for time attendance and door access In addition the terminal accepts card verification as an added security measure If you are looking for contactless hassle free biometrics product choose terminal With one look you are good to go Terminal Overview ITEM Thermal infrared temperature measurement module Flash Camera Palm Collector 5 To...

Page 8: ...ate time Voice bell schedules settings of the terminal Data Mgt To delete backup or restore data Access Control Configure door access settings in terminal Attendance Search CheckattendanceandtransactionlogsthatareavailableinFingerTecterminalsandperform housekeeping in the machine Work Code Create manage workcode functionality Autotest Tests that can be done on the FingerTec terminal on various asp...

Page 9: ... for optimum performance Refer to http accessory fingertec com for more information about accessories Cleaning Terminal Cleaning The Body Use a dry cloth to clean the terminal s body Do not use any liquids household cleaners aerosol spray solvents alcohol ammonia and abrasive solutions to clean the body of the terminal because it could damage it Cleaning the Fingerprint Prism Clean the fingerprint...

Page 10: ...strator plays a crucial role in the vitality of the data in these devices For example Network Administrator s can be allowed to configure communication set tings but not to enroll new users Three levels of authority govern each device Super Administrator The top of the hierarchy Super Administrators have full access to all functions Administrator The rights of an Administrator are limited by the p...

Page 11: ...Simply place your finger on the scanner for verification Center point Voice Message Methods of Enrollment Fingerprint Enrollment Please assign an enrollee as a Super Admin before you proceed to enroll any other cre dentials as the menu options are only available to a Super Administrator It is recommended that all users enroll two fingerprints for each user ID The first finger print will serve as a...

Page 12: ...e Select Role Select Normal User Press OK to save Select Super Admin or other defined role s you wish to assign to this user Refer to page 15 User Role for more details Repeat Steps 3 and 4 to enroll the 2nd backup fingerprint Face Enrollment During enrolment on terminal please stand straight and do not move your face or body and make sure that your face is calm with no extreme expression For heig...

Page 13: ...addition to his her palm and the verification method is set to palm face password verification the following screen will appear Select the palm icon x to enter palm verification mode Follow the steps below to enroll a Palm Step 1 Press Menu User Mgt New User Step 2 User ID Key in User ID This is the unique ID number that represents the user in the devices and software Make sure you do not use dupl...

Page 14: ... you wish to assign to this user Refer to page 15 for more details regarding User Role Password Enrollment Password verifications have a lessened security presence in Attendance Reporting and Access control systems Despite this passwords are generally the primary preference for enrollment FingerTec devices can accept up to 8 digit passwords in numeric format Follow the steps below to enroll passwo...

Page 15: ...ce Expiration Rule Press OK to turn it ON Step 2 Press Menu User Mgt New User Expiration Rule Press OK to Enter Step 3 Select the Expiration Options as below Expired Date You must set the employees employment starting and ending date Entries You can set the number of transaction for the employee before their working duration expires For example once their attendance transaction reaches the limit t...

Page 16: ... Mgt All User User ID Step 2 Key in User ID Press OK Button Select Edit Step 3 Select the credentials to be edited Save and Exit Delete User Only an administrator can perform user deletion at the terminal To delete user s Step 1 Press Menu User Mgt All User User ID Step 2 Key in User ID Press OK Button Select Delete Step 3 Select Delete User User Role Fingerprint or Password Step 4 Press OK Button...

Page 17: ...the terminal in addition to the ability to enroll new users Super Admin can also perform system Reset Employees with Normal User rights are only able to log in their attendance at a terminal They are unable to access the menu to modify settings within the menu In addition to the three defined roles you are given the option to configure 3 different subsets Refer to page 16 on details on how to conf...

Page 18: ... Step 3 Rename the Role Define User Role Save and Exit Once these roles have been defined they will appear in the Users tab where you can assign employees accordingly Assign Role To define roles for new employees Step 1 Menu User Mgt New User User Role Step 2 Select the role to assign to the employee Save and Exit To define roles for existing employees Step 1 Menu User Mgt All Users Press OK Selec...

Page 19: ...ing camera 1 5m 0 5m w w w f i n g e r t e c c o m w w w f i n g e r t e c c o m Chapter 4 Installations Communication Installations FingerTec terminals offer several connections for power and communications Installa tions of FingerTec time attendance terminals are simple Mount On Wall After measuring the height accordingly and make relevant marking on the wall drill the screws into the wall to se...

Page 20: ...onnect with CAT 5 cable for LAN connection one end to this port and another end to the computer s TCP IP Port TCP IP for Single Connection Linking the ter minal to a single computer using TCP IP re quires Ethernet 10 100Base T Crossover Cable The cable can be used to cascade hubs or to connect Ethernet stations back to back with out a hub It works with both 10Base T and 100Base TX TCP IP for Netwo...

Page 21: ...rds upon completion of the down load process The deletion process can be done manually at the device or commands via the software s interface This chapter will provide instructions to guide you in setting up the correct parameters to establish connection between your devices and the software The available communica tion methods are listed below TCP IP WiFi Wireless GPRS or 3G Webster RS 232 RS 485...

Page 22: ... To change the IP address Step 1 Menu Comm Ethernet IP Address OK Step 2 Insert the IP Address Press Down arrow to go to the next column See below to understand every column IP Address Known as Internet Protocol Address the default configuration is 192 168 1 201 Subnet Mask Set to 255 255 255 0 by default this is used to manage a specified net work range You may change the subnet mask if you have ...

Page 23: ...nable Proxy Server Set the IP address and port number of the proxy server after enabling the proxy Conf igure WiFi A wireless connection WiFi is an available hardware feature in some FingerTec devices You can link up your devices with the software via a wireless connection To configure the WiFi connection Step 1 Menu Comm Wireless Network enable WiFi connection ESC to Save and Exit Step 2 Wait for...

Page 24: ...0 bps to ensure no loss of data is incurred Enabling Wiegand Wiegand is used as a bridge between FingerTec devices and 3rd party door Access Con troller Please disregard this section if you are not using a 3rd party door Access Control ler FingerTec devices supports 26 bits Wiegand data for input and output Refer to the steps below to pair your FingerTec device with your door controller or reader ...

Page 25: ...e Activation Ingress is a genuine software by FingerTec Every FingerTec time attendance model comes bundled with a unique license key To start using the terminal with Ingress you must connect the terminal to Ingress and perform an online activation Ingress reads the serial number of your terminal and sends it for verification at the FingerTec server via the Internet In case you do not have an Inte...

Page 26: ...e terminal in LAN Without the IP address locating the specific terminal is not possible To input the IP address of the terminal Step 1 Press Menu Comm OK to Enter Step 2 Ethernet IP Address Key in IP Address Setting Up Netmask and Gateway Determining the Netmask Gateway and NetSpeed For TCP IP connection please con figure the netmask gateway and netspeed for the terminal Setting Up Netmask Step 1 ...

Page 27: ...ate Step 1 Press Menu Comm Step 2 Serial Comm Baud Rate Select the baud rate Using RS485 Connection For connection via RS485 baudrate is also the determinant of communication speed between the terminal and the software but the speed must be according to the speed of theconverter Check your converter for the speed To turn on RS485 connection and set the baudrate Step 1 Press Menu Comm Step 2 Serial...

Page 28: ...t be entered before the device can be connected to the PC software Set the COMM key to zero Step 1 Press Menu Comm Step 2 PC Connection Comm Key Set to 0 Comm Key Default Password 0 The Comm Key may contain 1 6 digits Device ID Select identity number of the device between 1 and 254 Input this device ID if the communication method is RS232 RS485 in the software communication inter face ...

Page 29: ... be dis played at the home screen You can choose the date and time format based on your preference To set date Step 1 Press Menu System Date Time Set Manual data and time Step 2 Set the Date accordingly You can change the Date format To set the format Press Menu System Date Time Select the date format To set time Step 1 Press Menu System Date Time Set Time Step 2 Set the Time accordingly The time ...

Page 30: ...1 Set the month and date for the DLST to begin Step 2 Set the time in HH MM format on when the DLST will begin Step 3 Set the month and date for the DLST will end Step 4 Set the end time of the DLST period By Week Day This option is recommended if you want the DLST settings to take place on the exact week month and day every year regardless of the date For example if company B wants to set the DLS...

Page 31: ...ords have reached its full capacity Select to disable or set a valid value between 1 and 999 Cyclic Delete ATT Photo Set to automatically delete a set value of old attendance pho tos once the attendance photos have reached its full capacity Select to disable or set a valid value between 1 and 99 Cyclic Delete Blacklist Photo Set to automatically delete a set value of blacklisted pho tos once the b...

Page 32: ... message on screen every time it verifies an employee when its storage is approaching the limit The value ranges from 1 to 99 transaction counts The device will always delete earlier records to free up space to save the latest record FIFO first in first out if storage is full By default the value is 99 Change it if you want to apply another value Cyclic Delete ATT Data You can set the device to de...

Page 33: ...igh security is intended the threshold value must be set to high Do take note that if the threshold value is set to high users may be inconvenienced due to the requirement may need multiple verifications of the fingerprint For example If security level is set to high the chances of identifying the wrong person will be very low However you need to verify for a few times before your credentials are ...

Page 34: ...ion rate and vice versa Default value 63 is recommended 1 N Matching Threshold Value 1 N many matches are where the verification is compared against N templates Valid value ranges from 65 to 120 The higher the thresholds the lower the misjudgement rate the higher the rejection rate and vice versa Default value 75 is recommended Face Enrollment Threshold Face enrollment opts 1 N comparison to deter...

Page 35: ...the value the higher sensitivity level the system would be A larger value set can trigger the interface much easier and more frequently Live Detection Determine if the source of a biometric sample Prevent a spoof attempt using visible light images Live Detection Threshold Set value to judge the visible image comes from an alive body The greater the value the better the visible light anti spoofing ...

Page 36: ...ly if the similarity between the verifying palm and the user s registered palm greater than this value to attain successful verification Reset Options In an event you want to restore the terminal back to the factory settings To reset options setting Menu System Reset Press OK A confirmation window will prompt you before the terminal is reset Ensure that you are certain of performing the task befor...

Page 37: ...ton causing the terminal to shut off Menu Screen Timeout The device will return to main screen if you remain inactive in the menu after a certain period of time You can set the time duration for the time out between 60s to 99999s Idle Time to Slide Show s Device will start to play slide shows photo on its screen when it is idle You can set the idle time duration range from 3s to 999s before the sl...

Page 38: ...new bell schedule Go to Menu Personalize Bell Schedules Press OK to Enter New Bell Schedule Set the option accordingly Bell Status To turn the bell on or off Bell Time Set the time for the bell to ring automatically Repeat Set the bell to repeat on certain days or every day Bell Type You can set for the bell to be triggered from the internal bell or from an external bell that is wired to the devic...

Page 39: ...hing time in Shortcut Key Mapping The set punch state key will be switched automatically when the switching time is reached Manal and Auto Mode The main interface will display auto switching punch state key under this mode while it also supports manually switching the punch state key The manually switching punch state key will become an auto switching punch state key after timeout Manual Fixed Mod...

Page 40: ... status or function interface will display To shortcut key mappings setting Go to Menu Personalize Shortcut Key Mappings Press OK to Enter Select the appropriate key by pressing the down arrow Press OK to choose the corresponding action Note When the Attendance Status shortcut key is selected you can also set the Auto Switch parameter refer to page 37 regarding Auto Mode ...

Page 41: ...gerprints templates IDs passwords card ID and attendance records Delete Access Control Delete access control records Delete Admin Role Removes administrator privileges in your terminal All employees who had the privilege will identify as a normal user Delete User Photo Delete all photos Delete Wallpaper Delete all saved wallpapers Delete Screen Savers Delete screensavers Select Delete All or Delet...

Page 42: ...able for door access which are None Nor mal Open NO and Normal Closed NC Once a door sensor is available you have to choose the door sensor type Dault is None Verification Mode The supported verification mode includes password face User ID only password face only and face password NC Time Period To set the time period for Normal Closed mode so that no one can gain access dur ing this period NO Tim...

Page 43: ...han the start time 3 The default time zone 1 indicates that Device s Door is open all day long Holidays The concept of holiday and festival is introduced into Access Control On holidays or festivals special access control time may be required but changing everyone s access control time is very tedious Therefore the access control time on holidays which ap plies to all staff can be set If the acces...

Page 44: ...curity problems Often users may be followed by some outsiders while entering the door and these out siders are without verification This setup can make sure the all check in record matches the check out record with traceable door access activities To enable this function two devices must work together A master device and a slave device must be installed at the inside and the outside of the door Tw...

Page 45: ...ges from 1 to 999s Duress Password Key in 6 digit duress password This duress password will send out an alarm signal whenever a user enters it Access Group Setting To define group and time period for registered users Step 1 Menu Access Control Role Access Group Step 2 Menu Access Control Role Time Period User access control allocates the group and the time period that a user belongs to New users w...

Page 46: ...ule that allows you to check and browse records at your convenience at any time You can choose to display photos together with attendance records To use this browser Go to Menu Attendance Search Press OK Insert the user ID to search leave blank if you want to see all employees Press OK Select the time range from the list or enter specific date and time at the User Defined Press OK to see all recor...

Page 47: ...ted or edited with the exemption of modifying the ID number in the All work codes tab The process of editing a work code is similar to adding a work code as explained in 10 1 To view all work codes Go to Menu Work Code All Workcodes Select the Workcode Press OK to Select either to Edit or Delete the selected Work Code Work Code Options The option to use work codes must be enabled before it can be ...

Page 48: ...a and ETC are normal Test LCD Autotest the display effect of the LCD screen by displaying full colour pure white and pure black Test Voice Autotest the voice quality of the audio files and if they are of completed versions Test Fingerprint Sensor Examine the clarity of the acquired fingerprint image by pressing a finger on the scan ner The fingerprint image will display on the screen Camera Testin...

Page 49: ...led users administrator passwords total fingerprint and attend ance records will be displayed Device Info The Device name serial number MAC address Fingerprint Algorithm Platform Informa tion MCU version Manufacture and Manufactured Date and Time will be shown in this section Firmware Info The Firmware version Bio Service Push Service Standalone Service and Dev Service is available from this tab ...

Page 50: ...most important process to ensure that the terminal captures the best quality of your fingerprints Refer to chapter 3 for how to do a good enrollment The location of the terminal is not conducive The scanner does not work well in bright lighted area Cover the scanner a little if this is the cause of the difficulty Shift the location area for a better perform ance Finger is not properly placed To ge...

Page 51: ...r to chapter 3 User for card enrolment Have you assigned the user ID to the verification group that supports RFID card Without setting the terminal to show that you are under a group that supports RFID card the terminal wouldn t read your card No Sound A few things could cause this problem The terminal voice mode is silent Perhaps someone has turned off the voice in your terminal or reduced its vo...

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