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Fiery E100 Color Serve, Service Manual

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Fiery E100 Color Serve Service Manual Download Page 70

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YSTEM

 

SOFTWARE

70

System software installation error messages

If an error message displays when you install, reinstall, or upgrade system software, do the 
following:

• If prompted, save the log.

• If you are not prompted to save the log, record the error message.

If you cannot correct the error, contact your authorized service/support center. A log or error 
message may help to solve the problem. Provide as much specific information as possible.

Summary of Contents for E100 Color Serve

Page 1: ...Fiery E100 Color Server Service Guide A guide for service technicians 45098285 29 July 2011 ...

Page 2: ...is documentation is subject to change without notice and does not represent a commitment on the part of EFI The documentation is further covered by Legal Notices distributed with this product The documentation may be provided in conjunction with EFI Software Software and any other EFI product described in the documentation The Software is furnished under license and may only be used or copied in a...

Page 3: ...ng the E100 17 Restoring functionality after service 18 Printing E100 pages 19 Checking the network connection 20 Components 22 Checking connections 24 Connector panel 26 Front panel 27 Motherboard 28 Motherboard battery 34 Copier interface board 36 Network switch board 37 DIMM 38 CPU and CPU cooling assembly 40 Enclosed fan 46 Power button 47 Power supply 49 Hard disk drive 52 Clearing the CMOS 5...

Page 4: ...ling software patches 69 System software installation error messages 70 Specifications 71 Hardware features 71 Physical specifications 71 Networking and connectivity 71 User software 72 Safety and emissions compliance 72 Troubleshooting 73 Where problems occur 73 Before visiting a customer site 74 At a customer site 75 Checking connections 75 Checking the network connection 75 Printing 76 Symptoms...

Page 5: ...service switches 27 FIGURE 12 Aligning the security chip 32 FIGURE 13 Battery 34 FIGURE 14 Copier interface board 36 FIGURE 15 Network switch board 37 FIGURE 16 DIMM 38 FIGURE 17 CPU cooling assembly 40 FIGURE 18 Removing the CPU cooling assembly 41 FIGURE 19 Removing replacing the CPU 42 FIGURE 20 Locating the flat corner of the CPU socket 43 FIGURE 21 Replacing the CPU cooling assembly 44 FIGURE...

Page 6: ...ocation of the power supply 49 FIGURE 26 Replacing the power supply 50 FIGURE 27 Removing the HDD assembly 54 FIGURE 28 Removing the HDD from the bracket 55 FIGURE 29 Creating an isolated Ethernet network using a crossover cable 60 ...

Page 7: ...s included How to inspect remove reseat and replace parts of the E100 For replacement parts see your authorized service support center How to reinstall system software The E100 ships with preinstalled system software However occasionally you may need to reinstall system software for example when you replace a hard disk drive HDD upgrade the system software or perform certain troubleshooting proced...

Page 8: ...rpreter outputs compressed raster data through the image frame buffer memory to the E100 copier interface board The raster data is supplied to the copier which then renders the final image on paper at maximum engine speed One 1GB high speed DIMM dual in line memory module on the motherboard holds the image data during printing When Fiery Scan uses the copier as a scanner the E100 acquires image da...

Page 9: ...k device including the E100 If you enter an incorrect IP address for the E100 errors may occur on connected devices Avoid damaging printed circuit boards PCBs Observe the following guidelines Do not bend a printed circuit board Hold a printed circuit board by opposing edges rather than by corners Follow standard electrostatic discharge ESD precautions When you handle electronic components you must...

Page 10: ...stead pull the plug Do not tamper with or disable the power cord grounding plug Do not use an extension cord Do not bring liquids near the E100 If liquid spills on the E100 immediately unplug the E100 Do not open the power supply Do not open the hard disk drive HDD Some edges on E100 components are sharp ...

Page 11: ...d attached to the same location as the antistatic mat Before you remove an electronic component from the shipping box touch a metal area of the print engine to discharge static from your body After you remove an electronic component from the shipping box place it face up on a grounded antistatic surface Leave electronic components in antistatic bags until you are ready to use them Do not walk on c...

Page 12: ...laced with an incorrect type Replace the battery only with the same type recommended by the manufacturer Dispose of used batteries according to the manufacturer s instructions ATTENTION Il y a danger d explosion en cas de remplacement avec le mauvais type de batterie Remplacer uniquement avec une batterie du même type recommandé par le constructeur Les batteries usagées doivent être jetées conform...

Page 13: ... Gebäude ein Kurzschluss bzw Überstromschutz installiert ist Stellen Sie sicher dass eine Sicherung oder ein Unterbrecher von nicht mehr als 240 V Wechselstrom 10 A bzw in den USA 120 V Wechselstrom 15 A an den Phasenleitern allen stromführenden Leitern verwendet wird ADVERTENCIA Este producto depende de la instalación del edificio en lo relativo a la protección frente a cortocircuitos sobretensió...

Page 14: ...100 To service the E100 hardware do the following Shut down the E100 Disconnect the AC power cable from the E100 Power off the copier Unplug the copier Remove the E100 from the copier FIGURE 3 E100 installed in the copier E100 Copier back ...

Page 15: ...copier touch panel you can force the E100 to shut down Only force the E100 to shut down as a last resort after an unsuccessful attempt at a normal shutdown TO SHUT DOWN THE E100 1 Verify that the E100 is not in use 2 On the copier touch panel press the Application button 3 Press Fiery 4 Press the Info tab 5 On the Server tab press Reboot Server 6 Press Shut Down System TO FORCE THE E100 TO SHUT DO...

Page 16: ...RE 4 Power switch and power button TO START THE E100 1 Make sure that the E100 power switch is set to ON Press the power button once 2 Wait approximately 1 minute as the E100 completes the startup sequence The LED display flashes intermittently and displays 00 It then flashes intermittently and displays 00 continuously Power button Power switch ...

Page 17: ...onnector panel 3 Remove the four screws that attach the E100 to the copier 4 Remove the E100 from the copier For detailed information about removing installing the E100 see the installation instructions that accompany the copier not included in this document 5 Place the E100 on a flat surface and remove the two screws that secure the cover of the E100 to the chassis see Figure 5 Set aside the scre...

Page 18: ...copier Connect the network switch Ethernet cable from the E100 to the network Connect the copier Ethernet cable from the E100 to the copier Connect the power cable from the E100 to a power outlet For more information see Checking the network connection on page 20 4 If you installed a new HDD install system software according to the procedure in System software on page 58 NOTE A spare HDD is shippe...

Page 19: ...restore settings if necessary If your reboot wait 1 2 minutes before you print this page After a network connection is established the site administrator can customize options according to network and user environment Using this page as a guide can speed up this process For more information see Configuration and Setup which is part of the user documentation set E mail Log Font List identifies font...

Page 20: ...es are supported 10BaseT Category 3 or higher 100BaseTX Category 5 or higher 4 pair 8 wire short length 1000BaseT Category 5e or higher 4 pair 8 wire short length If the copier is 230V use a shielded network cable The network cable connects to the E100 copier Ethernet port see Figure 7 FIGURE 7 Network connectors Copier Ethernet port Network switch Ethernet port USB ports type A The copier port an...

Page 21: ...gh they may not be optimal for the user s environment For Setup information refer the site administrator to Configuration and Setup which is part of the user documentation set 5 After configuring Setup options verify the network connection After the E100 reaches Idle it should be available on the network The site administrator should perform any additional Network Setup verify the network connecti...

Page 22: ...d disk drive Motherboard Motherboard battery Network switch board Power button Power supply To locate internal and external components including cables and ports use the following on page 23 Checking connections on page 24 Connector panel on page 26 The E100 front panel includes the LED display and service switches on page 27 Front panel on page 27 ...

Page 23: ...g assembly 5 DIMM 1 GB 6 CPU 2 66 GHz 7 Battery 8 Security chip 9 Motherboard 10 160GB SATA HDD hard disk drive 11 HDD bracket 12 Enclosed fan 13 Enclosed fan guard 14 HDD SATA data cable 15 Riser LED board cable 16 Power supply 17 Power switch 18 Power button 19 Chassis 5 1 9 6 15 19 7 14 13 16 4 17 18 2 3 11 12 8 10 ...

Page 24: ...N2 connector on the motherboard 3 HDD data cable HDD data connector SATA1 on the motherboard 4 Power supply cables Power supply a SATA power connector HDD b 8 pin motherboard connector pins 1 4 are used c 24 pin motherboard connector pins 1 20 are used d Black and white leads on power switch 5 Power button cables Power button a SW cable J14 pins 6 and 8 b SW LED cable J14 pins 2 and 4 For details ...

Page 25: ...ot receiving power check the copier and its internal interface to the E100 For more information see the documentation that accompanies the copier Motherboard silk screened label Component or cable DIMM1 Socket for 1GB DIMM Q44 Socket for BIOS chip SATA1 HDD SATA data cable FAN2 Enclosed fan cable NOTE Airflow is out on CPU no label visible CPU cooling assembly CPUFAN CPU cooling assembly fan cable...

Page 26: ...sing the AC power switch and the power button FIGURE 10 Connector panel Copier Ethernet port Copier interface port Network switch Ethernet port Power button AC power switch Power connector USB ports type A The copier port and network switch port can be used interchangeably When installing system software with a prepared USB flash drive you may use any USB port ...

Page 27: ...e 73 During startup the E100 advances through a standard diagnostic sequence Codes flash rapidly on the LED display during this time until the E100 reaches Idle In the Idle state 00 displays If the LED display hangs with a code other than 00 one or more diagnostic tests may have failed Service switches Service switches allow you to change the mode of the E100 which is a required step in some servi...

Page 28: ...y Do not reinstall system software at the same time that you install a new motherboard Reinstalling system software is not necessary when installing a new motherboard and can result in an error if done before transferring options to the new motherboard BIOS chips are not interchangeable Do not transfer the BIOS chip from the old motherboard onto the new motherboard Doing so can damage the E100 Do ...

Page 29: ... the jumper pin locations on the motherboard Do not move or change any of the default jumper configurations TABLE 1 Jumper pins on the motherboard Location on motherboard Default jumper configuration JP7 on edge of motherboard near J18 No jumper installed J17 on corner of motherboard near SATA 1 connector No jumper is installed J18 on edge of motherboard near the on board speaker Jumper is install...

Page 30: ...d open the E100 see page 14 3 Remove the E100 from the copier see page 17 4 Remove the copier interface board see page 36 5 Disconnect the following cables from the motherboard see Figure 9 on page 24 NOTE Before you cut any tie wraps note the cable routing so that you can properly arrange the cabling later with new tie wraps Tie wraps are included in the motherboard spare kit Power supply cable 2...

Page 31: ...tic discharge ESD precautions For more information see Standard electrostatic discharge precautions on page 11 Perform the following tasks on the old motherboard Transfer the following components to the new motherboard CPU CPU cooling assembly see page 40 DIMM see page 38 and security chip see page 32 Do not transfer the BIOS chip from the old motherboard onto the new motherboard Doing so can caus...

Page 32: ... socket J12 on the old motherboard Carefully position the extraction tool around the edges of the security chip and pull the chip straight out of the socket Make sure not to put stress on surrounding components Do not rock the chip from side to side when removing it from the socket Doing so may result in permanent damage to the security chip 3 Inspect the security chip and carefully straighten any...

Page 33: ...ers on the USB connectors 2 Install the motherboard screws into the chassis five screws 3 Connect the following cables from the motherboard see Figure 9 on page 24 Power button cables two at motherboard connector labeled J14 Four wires left to right red black red yellow The two 2 wire cables are labeled SW LED and SW SW LED wires are red and black SW wires are red and yellow Enclosed fan cable to ...

Page 34: ...ikat og type Levér det brugte batteri tilbage til leverandøren VAROITUS Paristo voi räjähtää los se on virheellisesti asennettu Vaihda paristo ainoastaan laitevalmistajan suosittelemaan tyyppiin Hävitä Käytetty paristo valmistajan ohjeiden mukaisesti ADVARSEL Eksplosjonsfare ved feilaktig skifte av batteri Benytt samme batteritype eller en tilsvarende type anbefalt av apparatfabrikanten Brukte bat...

Page 35: ...e battery snaps into place and the clip holds it securely in the socket 7 Reinstall the copier interface board 8 Reassemble the E100 and verify functionality see page 18 The date and time of day are lost when the old battery is removed For instructions on entering Server Setup to program the system date and time see Configuration and Setup which is part of the user documentation set ...

Page 36: ...that connect the bracket to the copier interface board 3 Lift the copier interface board from the chassis Set the board and the screws aside 4 Place the copier interface board on an antistatic surface TO REPLACE THE COPIER INTERFACE BOARD You must follow standard electrostatic discharge ESD precautions when you handle electronic components For more information see Standard electrostatic discharge ...

Page 37: ...ge 14 2 Remove the mounting screws that connect the network switch board to the bracket on the connector panel Do not remove the two jackscrews that connect the bracket to the network switch board Save the screws for later 3 Lift the network switch board from the chassis 4 Place the network switch board on an antistatic surface TO REPLACE THE NETWORK SWITCH BOARD When you handle electronics compon...

Page 38: ...00 see page 14 2 To release the DIMM push outward on the lever on each side of the DIMM see Figure 16 3 To avoid damaging the DIMM or the socket slide the DIMM straight out of the socket and then set the DIMM aside 4 To install a DIMM insert it straight into the DIMM1 socket insert one end and then the other end into the socket Make sure that the levers snap into place The DIMM fits the socket onl...

Page 39: ...erboard electrical components to fully discharge and then reinstall the battery see page 34 To ensure compatibility between the new component and the previous settings stored in the BIOS you must clear the CMOS after installing a new DIMM 6 Reassemble the unit and verify functionality see page 18 If you installed a new DIMM make sure to reset the date and time in Setup To verify memory capacity pr...

Page 40: ... the motherboard from the chassis see page 28 disconnect the CPU fan cable from the motherboard and remove the cooling assembly from the CPU socket see page 41 The CPU cooling assembly consists of a fan and a heatsink NOTE Do not remove the CPU fan from the heatsink FIGURE 17 CPU cooling assembly CPU fan Heatsink Load plate CPU socket on motherboard CPU Socket lever ...

Page 41: ...ol before you attempt to remove them Insert a flathead screwdriver into the groove on the top of each fastener cap and rotate the fastener one quarter turn counterclockwise to the position shown below Pull straight up on each fastener cap until the retaining tang at the tip of the peg is released from the motherboard You may need to use moderate force to pull the pegs and pins out of the motherboa...

Page 42: ...t of the socket and then place the CPU in a safe place NOTE If you remove the CPU from the motherboard to install it on a new motherboard unpack the new motherboard and remove the protective plastic cover from the CPU socket Transfer the protective cover to the CPU socket of the old motherboard to protect the circuitry Load plate open CPU Socket lever in the open position Socket lever in the locke...

Page 43: ...lean the surface If you are installing the existing CPU and CPU cooling assembly on a new motherboard clean the contact surfaces of the CPU and cooling assembly as described above Then apply fresh thermal compound to the contact surface of the CPU using the applicator provided with the new motherboard 2 Prepare the CPU socket by ensuring that The socket lever is in the open position The load plate...

Page 44: ...at when it is installed the fan cable easily reaches connector CPUFAN on the motherboard Align the pegs over their mounting holes in the motherboard NOTE Make sure that each fastener is rotated to the position shown in Figure 21 8 At opposite corners press down on each fastener until the retaining tang at the tip of the peg clicks into locked position and the fastener cannot be pressed down furthe...

Page 45: ...otherboard in the chassis see page 33 12 Replace the power supply see page 50 13 Replace the motherboard components see page 31 14 If you installed a new CPU clear the CMOS You should clear the CMOS after installing a new CPU to ensure compatibility between the new component and previous settings stored in the BIOS NOTE Be sure to remove the power cable from the E100 before clearing CMOS Remove th...

Page 46: ...t the vent holes of the chassis 4 Remove and set aside the fan rivets remove the fan Tip Insert a short tool less than 4 4 mm in diameter into each access hole find the center of the rivet and push the rivet out Or pry the cap of the rivet up with a thin dull blade 5 Transfer the fan guard if installed from the old fan to the correct side of the new fan using the guard rivets Note that guard rivet...

Page 47: ...ard 3 Use needlenose pliers to pinch the beveled sides of the button casing and push the button assembly out through the cutout in the chassis Carefully pull the power button cables one pair at a time through the cutout TO REPLACE THE POWER BUTTON ASSEMBLY 1 Carefully insert the power button cables through the cutout in the chassis Insert the cables one pair at a time through the cutout 2 Push the...

Page 48: ...n cables to the correct pins on J14 SW LED cable pins 2 and 4 SW cable pins 6 and 8 4 Reassemble the E100 and verify its functionality see page 18 1 2 17 18 SW SW LED J14 on the motherboard NOTE Four wires left to right red black red yellow ...

Page 49: ...VE THE POWER SUPPLY 1 Shut down and open the E100 see page 14 2 Disconnect the power cables 20 pin connector from motherboard power 4 pin connector from CPU power Black and white power leads from the power switch SATA power cable from the HDD 3 Note how the power supply cables are arranged in the chassis and then carefully remove them from the cable clamps 4 Remove the four screws that secure the ...

Page 50: ...Arrange the cables inside the chassis and secure them with the cable clamps 3 Connect power cables 20 pin connector for motherboard power 4 pin connector for CPU power SATA power cable to the HDD Black and white power leads to the power switch Connect one wire to A and the other wire to B 4 Reassemble the unit and verify functionality see page 18 Install a screw here It is not necessary to install...

Page 51: ...3V 3 5 7 13 15 16 17 Black COM 4 6 19 20 Red 5V 8 Gray PW OK 9 Purple 5Vsb 10 Yellow 12V 11 Orange 3 3V Brown 3 3V sense 12 Blue 12V 14 Green PS ON 18 not connected 1 Black COM 2 Black COM 3 Yellow Black 12V 4 Yellow Black 12V 1 Yellow 12V 2 3 Black COM 4 Red 5V 1 Yellow 12V 2 Black COM 3 Red 5V 4 Black COM 5 not connected 10 9 8 7 6 5 4 3 2 1 20 19 18 17 16 15 14 13 12 11 P1 20 pin power connecto...

Page 52: ... that are provided on the System Software DVD the customer may have installed additional fonts that are deleted when the system software is installed For information about installing system software see page 58 Proper handling Handle the HDD with care When you handle electronic components such as an HDD follow standard ESD precautions For more information see Standard electrostatic discharge preca...

Page 53: ... fonts currently on the HDD Along with the fonts provided the customer may have installed additional fonts For information about how to print the Configuration page and Font List see Configuration and Setup which is part of the user documentation set 2 Shut down and open the E100 see page 14 3 Remove the power cable from the HDD 4 Remove the data cable from the HDD by pulling the connector not the...

Page 54: ...54 6 Carefully lift the HDD assembly to release its lower edge from the mounting posts in the chassis and then remove the HDD assembly from the chassis FIGURE 27 Removing the HDD assembly Screw 1 of 3 HDD assembly ...

Page 55: ...e HDD covers Loosening or removing these screws will break the seal and void the HDD warranty Do not touch the drives with magnetic objects such as magnetic screwdrivers and avoid placing magnet sensitive objects such as credit cards and employee ID cards near the HDDs FIGURE 28 Removing the HDD from the bracket 8 Place the HDD in an antistatic bag Replacement HDDs are shipped without any preinsta...

Page 56: ...s 5 Using the three screws that you removed earlier secure the HDD assembly to the chassis 6 Connect the SATA data cable to the SATA data connector on the HDD Make sure that the other end of the cable is connected to SATA1 on the motherboard 7 Connect the SATA power cable connector to the SATA power connector on the HDD Always connect power to the SATA power connector on the HDD Do not use the PAT...

Page 57: ...e page 14 Make sure to remove the AC power cable from the power outlet before opening the E100 and clearing the CMOS 2 Remove the battery see page 34 3 Wait two minutes to allow the motherboard electrical components to fully discharge 4 Reinstall the battery see page 34 5 Reassemble the E100 and verify its functionality see page 18 6 Reset date and time in Setup see Configuration and Setup which i...

Page 58: ...ation When upgrading or reinstalling the system software make sure to print the Configuration page before installing any software for instructions see page 19 The Setup configurations are lost when you install system software Fonts Installing system software deletes all fonts that the customer has installed on the E100 Only resident fonts are restored during system software installation Use Comman...

Page 59: ...or more information see Printing E100 pages on page 19 If you are reinstalling the same version of system software back up the system configuration For more information see Backing up the system configuration on page 67 2 Power on the PC and do the following It is important that you complete all of the following tasks If you do not installation may fail Close all software applications Stop all Fil...

Page 60: ...ble 9 On the E100 set the service switches to service mode move both service switches to the ON position For more information see Front panel on page 27 10 On the E100 press the power button once Wait for 00 to display on the LED display 11 In the installer click Next Files are transferred from the computer to the E100 If a firewall or security alert displays preventing the file transfer select th...

Page 61: ...to the network Connect the copier Ethernet cable from the E100 to the copier Connect the power cable from the E100 to a power outlet For more information see Checking the network connection on page 20 On the E100 with the power switch is in the OFF position press the power button once The E100 powers on Wait for 00 to display on the LED display 15 If you reinstalled system software same version do...

Page 62: ...2 0 flash drive not provided If the drive has a write protection feature make sure that write protection is switched off The drive must have a minimum capacity of 5GB Not all USB 2 0 flash drives are validated for use with the E100 If the drive that you are using does not work try another brand Any PC not provided with Windows Vista 32 or 64 bit or Windows XP with Service Pack 2 or later CD or DVD...

Page 63: ...on location and then click Next 6 When prompted click Install to begin the installation Wait while the application is installed on the PC 7 At the InstallShield Wizard Complete screen make sure that the Launch the USB Prep Tool Application check box is selected and then click Finish 8 Remove the USB Prep Tool CD TO LOAD A USB FLASH DRIVE WITH SOFTWARE NOTE In this procedure USB Prep Tool is used t...

Page 64: ... the language of the software that you want to install and then click Proceed Finish screen Confirm that the contents of the software DVD were copied successfully to the USB flash drive Click Finish to exit USB Prep Tool 5 Remove the USB flash drive from the PC Do not leave the prepared USB flash drive attached to the PC If the drive is still attached when the PC starts up or reboots system corrup...

Page 65: ...le 6 On the E100 set the service switches to boot mode move the number 1 service switch up to ON but leave the number 2 switch down away from ON For more information see The E100 front panel includes the LED display and service switches on page 27 7 On the E100 insert a prepared USB flash drive into a USB port For more information see To load a USB flash drive with software on page 63 8 On the E10...

Page 66: ... power switch in the ON position press the power button once The E100 powers on Wait for 00 to display on the LED display 14 Power on the copier 15 If you reinstalled system software do the following Restore the system configuration For more information see Restoring the system configuration on page 68 Reinstall previously installed software patches For more information see Installing software pat...

Page 67: ...HE SYSTEM CONFIGURATION 1 Ask the network administrator to print the Job Log Configuration page and Font List if possible For more information see Printing E100 pages on page 19 2 On a client computer right click Fiery Bar In the shortcut menu click WebTools 3 In WebTools click Configure Launch Configure The Login dialog box appears 4 Enter the Administrator password and then click OK The default ...

Page 68: ...iles that were saved For information about Setup see Configuration and Setup which is part of the user documentation set TO RESTORE THE SYSTEM CONFIGURATION 1 Right click FieryBar and choose WebTools from the Shortcut menu 2 In WebTools click Configure Launch Configure The Login dialog box appears 3 Enter the Administrator password and then click OK The default Administrator password is Fiery 1 ca...

Page 69: ...ading system software Do not assume that the software patches listed on the Configuration page are required for an upgrade You must contact your authorized service support center for a list of required software patches If you install a software patch that is not required for an upgrade the system may be corrupted TO DOWNLOAD SOFTWARE PATCHES SYSTEM UPDATE 1 On a client computer click Start and cho...

Page 70: ...ll or upgrade system software do the following If prompted save the log If you are not prompted to save the log record the error message If you cannot correct the error contact your authorized service support center A log or error message may help to solve the problem Provide as much specific information as possible ...

Page 71: ...ting environment Temperature 5 C to 40 C Relative humidity 10 to 85 non condensing Power supply rating 100 240V 50 60Hz 4 2A Power consumption 56W typical Dimensions Depth x Width x Height 8 90 cm 3 52 in x 34 60 cm 13 62 in x 29 70 cm 11 69 in Weight 5 58 kg 12 30 lb Networking and connectivity The E100 includes the following network support features Supports AppleTalk and TCP IP protocols simult...

Page 72: ...afety and emissions compliance The E100 motherboard has been certified to meet or surpass the following standards The E100 is in compliance with the directive for Restriction of Hazardous Substances RoHS Safety approvals EMI approvals UL CSA 60950 1 03 FCC Part 15 Subpart B Class B EN 60950 1 A11 2004 IECS 003 Issue 3 Class B IEC EN 60950 1 A1 A2 EN55022 1998 A1 A2 Class B EN61000 2 3 EN61000 3 3 ...

Page 73: ...ervice call to the customer site With a phone call you can find out if the problem is a simple operating failure or a failure caused by a network or configuration change You can ask the customer to check for loose cables on the back of the copier and loose connections at a power strip or outlet Check for obvious causes of problems Check network connections At a customer site on page 75 takes you t...

Page 74: ...r to any of these questions is yes refer the customer to Configuration and Setup on the User Documentation CD or Command WorkStation Help If the customer has followed the suggested corrective actions and has failed to solve the problem be prepared to make a service call Keep a log of the failures the customer has observed 3 Has the customer made any network changes If network changes have occurred...

Page 75: ...ion Printing problems may arise if the network hardware or software is not set up properly or does not match the network settings on the E100 Problems may also arise when printing from a specific application or printing a particular file Most of these problems show up as printing problems and do not necessarily indicate a E100 malfunction The customer s site administrator can eliminate many printi...

Page 76: ... adjusting Also make sure that the correct paper is loaded in the copier NOTE EPS file generation is not completely standardized among applications Some users may encounter problems while printing certain EPS files If the copier does not print The following table lists possible causes and solutions when the copier does not print TABLE 1 Causes and solutions when copier does not print Possible caus...

Page 77: ...ple pages are fed through the copier at once Remove all the pages from the paper tray and fan them gently before reloading Paper misfeeds occur frequently Check the paper size settings Use the recommended paper Avoid using curled folded wrinkled perforated or glossy paper It takes too long to complete the print job The data is so large or complex that it takes additional time to process If the Dat...

Page 78: ...oblem is solved do not perform step 2 TABLE 3 E100 errors Symptom Possible cause Suggested action LED codes NOTE If the E100 is turned on and hanging on a diagnostic code first perform the following actions to see if they fix the problem 1 Press and hold down the power button on the E100 for 5 seconds until the green light turns off and the system powers off 2 Wait another 30 seconds 3 Press the p...

Page 79: ...he battery on the motherboard and then update the date time in Server Setup 4 Shut down and open the E100 and do the following Reseat the power and data cables to the HDD Make sure that the data cable is connected to the proper connector on the motherboard 5 Clear the CMOS see page 57 6 Reinstall system software 7 If no airflow or fan noise is evident at the vent holes of the chassis where the cha...

Page 80: ...ts up and then shuts down One of the following Faulty connection between E100 and copier Corrupted BIOS Faulty power supply Faulty motherboard Faulty CPU Faulty copier interface board 1 Check and reseat the interface cable between the E100 and the copier 2 Replace the interface cable 3 Check that the copier interface board is present and properly connected to the motherboard 4 Clear the CMOS see p...

Page 81: ...faulty 1 Make sure that the E100 service switches are set to OFF for Normal mode away from the numbers on the switch 2 Power off on the E100 3 Reinstall system software 4 Reseat the cables to the HDD 5 Replace the HDD cable 6 Replace the HDD 7 Check the DIMM and reseat them to remove any oxidation on the connectors 8 Clear the CMOS see page 57 9 Replace the motherboard 10 Replace the CPU User auth...

Page 82: ...e following Missing or faulty DIMM DIMM installed in wrong slot or faulty DIMM connections Faulty HDD Overheated or faulty CPU Faulty motherboard 1 Check that the DIMM is installed in the correct slot see page 38 2 Reseat to remove any oxidation on the connector 3 Reseat the cables to the HDD 4 Replace the HDD cable 5 Replace the HDD 6 Make sure that the CPU on the motherboard is present and firml...

Page 83: ...he following Faulty or improperly seated USB flash drive Faulty motherboard Faulty HDD 1 Power off the E100 reseat the flash drive power on and then allow the installation to resume 2 Retry the installation using a different USB flash drive 3 Clear the CMOS see page 57 4 Replace the motherboard 5 Reseat the cables to the HDD 6 Replace the HDD cable 7 Replace the HDD Ethernet port method Installati...

Page 84: ...o not use a cross over cable Wrong port Do not use the COPIER port The COPIER port is reserved for the copier interface and for installing system software from a PC Faulty network cable or connection Faulty network Faulty Ethernet interface on the motherboard 1 Make sure that the network cable is the correct type and connected to the E100 Ethernet port 2 Check the cable connection to the network 3...

Page 85: ...o the E100 and the network Make sure that the cable is the correct type 3 If the network cable is the correct type and is properly connected to the E100 connect a new network cable to the E100 4 Ask the network administrator to check other devices on the network If other devices are not functioning the problem may be with the network 5 If the rest of the network is functioning properly and the pro...

Page 86: ...lacing the HDD does not correct the problem make sure that you install the old HDD back in the E100 E100 appears on the list of printers on the customer s workstation but certain jobs do not print PostScript error Make sure that Print to PostScript Error in Setup is set to Yes Check for error messages on the E100 output Application problem 1 Print a job from a different application to determine if...

Page 87: ...ling is correct you may need to replace the HDD Print quality is poor Missing or outdated printer description file Application cannot find the appropriate printer description file Make sure that the appropriate printer description file is installed For information about printer files see Printing on the User Documentation CD Problem with the copier Test the copier and service if necessary see the ...

Page 88: ...m the copier control panel but cannot print a job from a computer on the network ask the network administrator to do the following Check all components of the network including cables connectors terminators network adapter boards and network drivers Activate the network and communicate with other printers Confirm that the applicable network settings in Setup such as AppleTalk zone IP address subne...

Page 89: ...ration page 19 58 connecting to the network 20 75 controller opening 17 cooling assembly CPU 41 copier interface board 36 CPU 40 45 cooling assembly 41 fan cable 41 45 removing 41 replacing 43 transfer of 28 D damage reporting 9 diagnostics LED error codes 27 network 84 85 printing 86 87 88 DIMM configuration 8 38 transfer of 28 DIMMs removal and replacement 38 dongles 61 65 66 drive hard disk 52 ...

Page 90: ...45 power button soft 16 30 33 48 power supply 49 power switch AC 16 printing problems 76 Test Page 19 R Restore Fiery Settings 68 restoring system settings 58 66 restoring the configuration 68 S safety approvals 72 security chip 32 service switches 65 boot mode 65 normal OFF mode 61 ON position 60 Soft power button 30 33 48 soft power button 16 software system 28 62 system performance 82 system se...

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