FAQs and Troubleshooting
23
Fetch TV My Media Hub Quick Start Guide for Windows or Mac
Figure 6: My Media Hub Error pop-up
This error can occur if the file format is not supported (see “Appendix: Comparison of media file
formats and recommended media sources”, p24) or is corrupted.
Select “Continue” to close the pop-up.
If the error occurs while playing all files in a folder or playlist, select “Continue” to move to the next
item.
If I change the extension of my video file will it still play in My
Media Hub?
Your media files will still play if they are supported by My Media Hub, even if you rename them and
accidentally change the file extension to an unsupported file type.
But, if you change a media file’s extension from an unsupported to a supported format, the file will
still not play in My Media Hub. This is because just renaming the file does not change the way the
actual file is encoded.
