17. Trouble Shooting
Problem
Cause
Solutions
Cannot connect to
Wi-Fi network
Network
down
• Confirm that a Wi-Fi or Ethernet Wired
connected PC can access the internet (i.e. can
browse the web) using the same network.
• Check that a DHCP server is available, or that
you have configured a static IP address on
the radio.
• Check that you firewall is not blocking any
outgoing ports. As a minimum the radio
needs access to UDP and TCP ports 80,443
and 8008, DNS port 53.
Router
restricts
access to
listed MAC
addresses
Obtain the MAC address from Configuration >
Information
>
Network
>
Wi
-
Fi MAC and add to
the allowed equipment list on your access point.
Note: The radio has separate MAC addresses
for wired and wireless networks
;
Insufficient
Wi-Fi signal
strength
• Check distance to router; see if a computer
can connect to the network in this location
• Optimize the distance of the router ’s
location
Unknown
encryption
method
Change encryption method on router. The radio
supports WEP, WPA, WPA2
Firewall
preventing
access
Windows Media Player: varies
—non- Microsoft
firewalls may require configuration for UPnP.
If your radio can
connect to the
network
successfully, but
is unable to play
particular stations
• The station is not broadcasting at this time
of the day (remember it may be located in a
different time zone).
• The station has too many people trying to
attach to the radio station server and the
server capacity is not large enough.
• The station has reached the maximum
allowed number of simultaneous listeners.
• The link on the radio is out of date. This is
updated automatically every day, so the next
time you turn on the link will be recognised.
No DAB/FM reception
• Please carry out “Factory Reset” on the radio
and extend the antenna.
• Move the radio close to the window.
DAB/FM Radio
reception is poor
• Please check that the aerial is extended for the
maximum signal strength and adjust the direction
to improve reception.
• Check that you do not have other electrical
equipment too close to your radio, causing
interference.
No sound
• Adjust the volume level of the external
powered speaker.
• Please check if the power of the external
powered speaker is switched on.
