Faytech FT10TM, Manual

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23
TROUBLESHOOTING
If you are having trouble getting your touch monitor to work correctly, please look through this
list of common problems:
PHYSICAL SETUP:
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Cable connections. Care should be taken when connecting the cables. Make sure the
cables are connected to the right connectors at each end and make sure the cables are
attached firmly to their respective connectors. Lack of an image or poor quality images
are often caused by the wrong connection. Turn off the display and check each pin of the
cable separately. If you think you have a defective cable, we are happy to exchange it for
you - you do not have to send the display back.
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Avoid short circuits! Please be careful before connecting power to the display that there
are no cables that have not yet been connected at both ends. If the monitor does not
power up, try another outlet or another power source.
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Provide the display with a 8-36V DC power supply only. Higher or lower voltage and
wrong polarity/doing a short circuit permanently damages the display and is not covered
under warranty.
STARTUP:
Please note: After you switch the display on, you may have to change the input mode
(HDMI/AV/YPbPr/VGA) in order to receive a signal. If there is no signal source connected, the
display will show "no signal" and go off after 30s.
Display remains black
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Black LED: no power, please check power supply. When the power supply is ok (e.g. has
green LED) then open a RMA case
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Green LED: wrong source or wrong signal source (see resolution/activation errors)
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Connection error:
Please check again to make sure that all cables are properly connected.
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Resolution / activation errors:
Using the right resolution and activating the display is a common problem that is often not the
fault of the display itself. The monitor supports the resolutions given in the technical data.