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C ON T A C T
Contact, RMA service (in English):
Support-Number: +1 720 251 4158
Support-E-Mai: [email protected]
Home page: www.faytech.com
U.S.A. Warehouse: Faytech Display Support
121 Varick Street, 3rd floor, New York, NY 10013
RMA-service:
If you think your faytech product has a defect please always con-
tact us directly. Our trained after sales service specialists can help
you resolve your problems. Please check the manual and our fre-
quently asked questions before contacting us – you
will usually
find an answer to your question. If there is a defect you can re-
quest an RMA number (Return Merchandise Authorization) at
[email protected] or via fax at +86-20- 82803134 (Chinese
fax-number). Please attach in the contact e-mail/fax your invoice
and what problems you are experiencing. In reply, you will receive
an e-mail/fax with your RMA number and additional information.
For accessories like cables, adaptors or power supplies which are
not working, we can usually send you a replacement
before re-
ceiving the damaged goods. For a defective product, we try to
check and solve the problem within 3 days after receipt. Make
sure that shipping has been paid before sending goods back to us.
We do not accept postage due packages at our service centers.
Anything received with postage due will be returned to you
without any testing or resolution. Within the first 30 days after
you buy a new faytech product, we will refund your shipping costs
for returned products. For the rest of the warranty period, we will
pay the shipping costs for any repaired or replaced items that we
ship back to you.
