15
Farho guarantees the proper and correct functioning of the heater. For user´s safety
before installing and starting off the heater, the user must read the instruction manual.
The guarantee of Farho products, when installed following each country´s legislation
is the following:
VERY IMPORTANT:
In order to accredit the guarantee start date the client must have the
purchase bill or the bill issued by the fitter upon its installation. Regarding the validity
of this guarantee, when requesting technical intervention in the factory, it is absolutely
essential that the authorised personnel be presented with this certificate along with the
duly completed bill of purchase.
During the
FIRST 6 MONTHS
after the purchase date, the guarantee covers the repair at
Farho installations of any manufacturing flaw or defect and any damages arising of such
defect. During these 6 months, the client may also ask for a replacement free of charge
without having to run with the carriage charges and the labour costs involved. If the
repair is not satisfactory for the client, the holder of the guarantee has the right to have
the item changed for a new one or even chose to return the product and ask for a refund.
During the
next 18 months
, Farho will cover any replacement without any cost for the
client including carrier and labor costs.
After the second year, any electronic flaw can be repaired in Farho´s Technical Service
Department but carrier and labor costs will be charged to the client.
Flaws in the aluminum body such as leaks or paint flaws, are covered by the guarantee
meaning that the guarantee holder will not have to cover any labor costs or materials that
need to be replaced. The guarantee for the aluminum body is of 20 years in Spain, 10 years
in other European countries and 5 years in any other country and UK: 15 years | 6 years.
NOTE:
Farho is not responsible for damages produced by the possible appearance of
stains on walls and ceilings provoked by dirt, dusty atmospheres or any other unhygienic
circumstances of the premises where the heater is fitted.
CAUSES EXCLUDED FROM GUARANTEE:
• Breaks provoked by atmospheric or geological phenomena (frosts, storms, rains…)
as well as those arising from inappropriate voltage.
• Parts or components that have received knocks or bumps during carriage or the fitting
operation.
• Cleaning operations of the appliance or parts of it caused by dirt, grease or other
circumstances related to the premises where the appliance has been fitted.
• Modifications to original Farho products without consulting the factory or using spare
parts that have not been recommended by Farho.
GUARANTEE TERMS AND CONDITIONS
Country
Aluminum body
Electronics
Spain
20 years
2 years
Europe
10 years
2 years
Rest of the countries
5 years
2 years
UK
15 years
6 years
