Fanvil LINKVIL W712, User Manual

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10 Trouble Shooting
When the device is not in normal use, the user can try the following methods to restore normal operation
of the device or collect relevant information and send a problem report to Fanvil technical support mailbox.
10.1 Get Device System Information
Users can obtain information through the [ System ] >> [ Information ] option on the device webpage. The
following information will be provided:
Device information (model, software and hardware version) and Internet Information etc.
10.2 Reboot Device
The user can restart the device through the webpage, click [System] >> [Tools] >> [Reboot Phone] and
Click [Reboot] button, or directly unplug the power to restart the device.
10.3 Reset Device to Factory Default
Restoring the factory settings will delete all configuration, database and configuration files on the device and
the device will be restored to the factory default state.
To restore the factory settings, you need to log in to the webpage [ System ] >> [ Configuration ], and click
[ Reset ] button, the device will return to the factory default state.
10.4 Network Packets Capture
In order to obtain the data packet of the device, the user needs to log in to the webpage of the device, open
the webpage [ System ] >> [ Tools ], and click the [ Start ] option in the "Network Packets Capture". A message
will pop up asking the user to save the captured file. At this time, the user can perform related operations,
such as starting/deactivating the line or making a call, and clicking the [ Stop ] button on the webpage after
completion. Network packets during the device are saved in a file. Users can analyze the packet or send it to
the Technical Support mailbox.