20
Troubleshooting Procedures
In the event your Fantasy hot tub is not working the way it should, please first review all the installation and
operating instructions in this manual and check the message on the panel display. If you are still not satisfied it is
working properly, please follow the appropriate troubleshooting instructions.
Note: If any of the manufactured installed supply cords are damaged, they must be replaced by
authorized service personal.
CAUTION! WARNING! SHOCK HAZARD! No User Serviceable Parts.
Do not attempt service of this control. Contact your dealer or service organization
for assistance. Follow all owners’ manual power connection instructions. Installation
must be performed by a licensed electrician and all grounding connections must be
properly installed.
NO COMPONENT OPERATION
Check the following:
1.
Is there power to the hot tub?
2.
Is the household circuit breaker tripping?
3.
If 1 & 2 are yes, call your authorized dealer for service.
PUMP DOES NOT OPERATE, BUT THE LIGHT DOES
Press the JETS button:
The pump operates but no water flows to jets. Pump may not be properly primed. This can happen
after the spa is drained and refilled. Press the JETS button several times, never leaving the motor
on for more than 5-10 seconds at-a-time.
POOR JET ACTION
1.
Press the JETS button to make certain the pump is on.
2.
Rotate the air control to the “max” position.
3.
Make sure the water level is at the texture line.
4.
Check for dirty filter. Clean, if necessary.
5.
Make sure all jets are in the open position
WATER IS TOO HOT
1.
Check desired temperature on topside control
2.
Check for a diagnostic Message (see Control System manual for details)
OH - Overheat (spa is deactivated) DO NOT ENTER THE WATER.
If the spa water has reached overheated you can remove the cover to promote heat reduction.
Overheating may occur if the filter cycle is set too long. The hot tub Control System should reset
itself when the water temperature reduces below 106ºF or 43ºC. When the hot tub falls below the
reset temperature you can push any button on the topside control to reset the Control System. If the
hot tub will not reset, then shut off power to the spa and call your dealer or service organization.
* Under extreme and/or prolong weather conditions it is possible for the ambient temperature to exceed 106F/40C,
therefore; effecting the water temperature of the hot tub and causing the tub to overheat. These conditions could
cause the tub sensors to produce an OH message and prevent the usage of your hot tub during these conditions. The
location of your hot tub should be reconsidered to reduce the outside temperature around the tub. For example, you
may need to prevent direct sunlight on any surface of your hot tub. Regardless, do not enter your hot tub if the
temperature is above 104F.
Your authorized Fantasy dealer is a trained service repair center. Should checking the above steps fail to correct the
problem, call your dealer so they may arrange service of your hot tub.
