30
EN
TROUBLESHOOTING
Symptom
Cause and remedy
OSKAR does not play the
audio.
(The connection display on the
base station and/or OSKAR is
off or flashes)
Your OSKAR is switched off.
• Switch on OSKAR by rotating the On/Off volume knob.
If the TV is switched off for more than 5 minutes or if it is muted, the base station
and OSKAR automatically switch to standby mode.
• Switch on or unmute your TV and then switch OSKAR off and on again.
The cable connection is not correct.
• Check if the USB cable is firmly connected to the base station and the USB
power adapter.
• Make sure that the optical cable or the 3.5 mm audio cable is firmly connected
to the base station and the TV.
Your OSKAR is not paired to your base station.
• Reset your base station as follows:
1. Switch off OSKAR.
2. Disconnect the USB cable from the base station and wait approximately 30
seconds before reconnecting the USB cable.
3. The base station resets automatically.
4. Switch OSKAR back on again. If the base station is paired, the connection
indicator permanently illuminates.
• Pair OSKAR to the base station again:
1. Position OSKAR near the base station.
2. Use a pointed object to briefly press the PAIRING button. The connection
indicator on the base station flashes.
3. Switch on OSKAR and then hold down the speech filter button for
approximately 5 seconds until the connection indicator on OSKAR flashes.
Both connection indicators illuminate if they are paired.
OSKAR does not play the
audio.
(The connection display on the
base station and/or OSKAR
illuminates or flashes)
The TV audio has been muted.
• Increase the volume on your TV or switch off the mute button.
The distance between OSKAR and the base station is too large.
• Bring OSKAR close to the base station.
The rechargeable battery is weak.
• Recharge OSKAR.
The digital audio is not set to PCM.
• Set the digital audio on your TV to PCM. Refer to the operating manual for your
TV.
The connection between the base station and OSKAR is interrupted.
• Re-establish the connection between the base station and OSKAR.
You can hear the TV audio
through OSKAR, but the TV
itself produces no sound.
If OSKAR is connected via the TV headphone connection, the loudspeakers
installed in the TV usually remain mute.
• Adjust the settings on your TV. Refer to the operating manual for your TV.
The sound is too low even if the
volume on OSKAR is set to
maximum.
The headphone volume on the TV is set too low.
• Increase the headphone volume on the TV. Refer to the operating manual for
your TV.
The sound fails frequently.
Devices such as smart phones, Wi-Fi access points and microwave ovens generate
radio waves and can cause radio interference.
• Position OSKAR and the base station at a sufficient distance from such devices.
You hear interference when
watching TV.
The connection via the 3.5 mm audio connection has not been established
correctly.
• Firmly connect the audio cable to the TV headphone connection and to the
base station. Repeated unplugging and re-plugging might improve the
connection.
The rechargeable battery does
not charge.
OSKAR has no charging contact to the base station.
• Clean the charging contacts with a soft cloth. To prevent malfunctions, do not
press too hard on the charging points.
