IMPORTANT INFORMATION
Warranty Policy Shortlist
Warranty does not cover :-
• Correcting faults caused by incorrect installation of a product.
• Where an engineer cannot gain access to a site or a product.
• Repeat commission visits.
• Replacement of any parts where damage has been caused by misuse.
• Engineer waiting time will be chargeable.
• Routine maintenance and cleaning.
• Gas conversions i.e. Natural to Propane gas.
• Descaling of water products and cleaning of water sensors where softeners/ conditioners are not
fitted, or are fitted and not maintained.
• Blocked drains
• Independent steam generation systems.
• Gas, water and electrical supply external to unit.
• Light bulbs
• Re-installing vacuum in kettle jackets.
• Replacement of grill burner ceramics when damage has been clearly caused by misuse.
• Where an engineer finds no fault with a product that has been reported faulty.
• Re-setting or adjustment of thermostats when unit is operating to specification.
• Cleaning and unblocking of fryer filter systems due to customer misuse.
• Lubrication and adjustment of door catches.
• Cleaning and Maintenance
• Cleaning of burner jets
• Poor combustion caused by lack of cleaning
• Lubrication of moving parts
• Lubrication of gas cocks
• Cleaning/adjustment of pilots
• Correction of gas pressure to appliance.
• Renewing of electric cable ends.
• Replacement of fuses
• Corrosion caused by use of chemical cleaners
