FAE Professional Desktop Scanner, User Manual, Page: 77 / 82

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Chapter 5. Troubleshooting and FAQ
FAQ
5.1.1 Why does MiraScan display the message “Scanner is warming up”
whenever I scan or preview after I change the Original type or
Scan Mode setting?
Answer: when you change the Original type or Scan Mode, the scanner needs to
switch the lamp used for scanning and warming up is needed.
5.1.2 When I preview transparent originals, why does the color of the
preview image change as I move or adjust the size of the selection
rectangle in the Preview Area?
Answer: when processing the image data of transparent originals, MiraScan will
dynamically optimize the color according to the image enclosed in the
selection rectangle. Therefore, when you move the selection rectangle or
change its size, a slight color change will occur to the preview image.
5.1.3 When I scan films, why does the color sometimes deviate from that
of the original?
Answer: because the image data of the film is not enough for MiraScan to
calibrate image color accurately. Try to use another film for scanning.
Troubleshooting
5.2.1 The scanner can not work and the screen shows “Scanner not
found” instead.
Make sure that the SCSI cable is connected properly to your PC and your scanner is
turned on. Otherwise, turn on the scanner, then enter Windows Control Panel
and click Refresh in Device Manager tab of System .
5.2.2 The Auto Crop function sometimes fails.
MiraScan performs the Auto Crop function by first judging the outline of the image.
If the outline of the image can not be recognized properly, MiraScan will not be
able to decide the correct shape to crop. This is usually caused by image data noise
and dirty glass plate.
If this happens, clean the scanner glass plate with a lint-free cloth and press the
TPO unit gently while scanning.
5.2.3 The TPO lamp goes out when I lift the TPO unit.
Check to see if the TPO unit cable is connected firmly to the scanner.