F-SECURE POLICY MANAGER 8.0, Administrator'S Manual

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Error message: "Web Reporting lost its connection to the F-Secure
Policy Manager Server at <location>. Report data may be outdated,
therefore reports cannot be viewed.”
If Web Reporting cannot contact F-Secure Policy Manager Server it may
mean that the F-Secure Policy Manager Server was extremely
overloaded for a long time, and the current data is no longer accurate.
Because of this no reports are shown. If this is the case you should
upgrade your hardware.
If there is some Web Reporting specific error, restarting both F-Secure
Policy Manager Server and the Web Reporting service should help.
Error message: "Web Reporting lost its database connection, this
may require restarting the Web Reporting service."
If Web Reporting cannot contact the database, you should restart the
Web Reporting service. If this does not help, you may wish to reinstall
Web Reporting, keeping the existing database.
9.6.2 Troubleshooting
In general, if F-Secure Policy Manager Web Reporting does not work, try
one of the following, in this order:
Reload the page.
If the problem is caused by all processes not having started yet,
wait for a while, and then try to reload the page. You can also
reduce the startup time by deleting the unnecessary alerts from
the CommDir.
Restart the F-Secure Policy Manager Web Reporting service.
Restart the F-Secure Policy Manager Server.
Restart the computer.
Re-install F-Secure Policy Manager Server, keeping the existing
configuration.
If all else fails, reset the F-Secure Policy Manager Web Reporting
database or restore it from a backup copy.