F-SECURE CLIENT SECURITY 7.00, Administrator'S Manual, Page: 313 / 315

313
1. Name and version number of your F-Secure software program
(including the build number).
2. Name and version number of your operating system (including the
build number).
3. A detailed description of the problem, including any error messages
displayed by the program, and any other details, which could help us
duplicate the problem.
When contacting F-Secure support by telephone, please do the following
so that we may help you more effectively and save time:
„
Be at your computer so you can follow instructions given by the
support technician, or be prepared to write down instructions.
„
Have your computer turned on and (if possible) in the state it was
in when the problem occurred. Or you should be ready to
replicate the problem on the computer with minimum effort.
F-Secure Technical Product Training
F-Secure provides technical product training, material and information for
our distributors, resellers and customers to succeed with F-Secure
security products and services. Training can also be obtained through
F-Secure Certified Training Partners. With these tools and expertise, our
partners are able to differentiate their business from their competitors with
a unique and powerful solution for enterprise security, and obtain higher
levels of customer satisfaction while increasing market share and
profitability.
Training Program
For more detailed information about our course offerings, please go to our
F-Secure Technical Product Training page on the Internet at:
After installing the F-Secure software, you may find a ReadMe file
in the F-Secure folder in the Windows Start
Æ
Programs menu. The
ReadMe file contains late-breaking information about the product.