eZLO EZ001-1 User Manual Download

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Appendix 3. Warranty
Appendix 4. How to Get Support

Please visit

https://support.ezlo.com/

to explore our Knowledge Base, engage with our User Community,

have a live chat with one of our representatives, leave feedback or file a ticket if you’ve faced a trouble.

You can also contact our technical support by c18622082085 via the phone or Skype.

Appendix 5. Safety Measures and Cautions
Appendix 6. Compliance information
Appendix 7. Disposal and Recycling Information

Summary of Contents for EZ001-1

Page 1: ...User Guide Web ...

Page 2: ... Swap the Roles of a Primary And a Secondary eZLO Hub How to Manage your Z Wave Device with eZLO App If Your Z Wave Device Doesn t Work How to Manage My eZLOs Page Features Section 3 Sharing eZLOs Section 4 Maintenance How to View eZLO Events How to Clean an eZLO Hub How to Switch eZLO Hub from Ethernet to Wifi How to Switch eZLO Hub from Wifi to Ethernet How to Work with eZLO Firmware How to Disc...

Page 3: ... Control Groups Controlled and Supported Command Classes Replication and Backup Appendix 3 Warranty Appendix 4 How to Get Support Appendix 5 Safety Measures and Cautions Appendix 6 Compliance information Appendix 7 Disposal and Recycling Information 3 ...

Page 4: ...s prohibited other than the following You may print or download to a local hard disk extracts for your personal and noncommercial use only You may copy the content to individual third parties for their personal use but only if you acknowledge the website as the source of the material You may not distribute or commercially exploit the content or transmit the content or store it in other websites or...

Page 5: ...cations with multiple eZLO hubs Share home locations with other users Share rooms with family members See What happened in your home Manage your Favorite devices from the same screen Package Content The eZLO hub package includes the following eZLO Hub Power Adapter Ethernet Cable eZLO Hub Product Specification The eZLO hub is a smart plug that is connected to the plug outlet The product conforms t...

Page 6: ...k architecture Every non battery powered Z Wave device including your eZLO hub works as a repeater in addition to its primary functionality If a battery powered Z Wave device has a listening mode it can also work as a repeater So the more devices you connect to your network the stronger and more dependable the Z Wave signal in your apartment is going to be and therefore the data exchange between d...

Page 7: ...d Z Wave devices Manage Z Wave devices Figure 1 eZLO Hub 1 Power Indicator 2 Ethernet Indicator 3 Wireless Indicator 4 Ready Indicator 5 Error Indicator 6 Message Indicator 7 Z Wave Inclusion Exclusion Indicator 8 Antenna 9 Soft Reset Button 10 Factory Reset Button 11 LAN Port 12 USB Port 13 AC DC Input 7 ...

Page 8: ... web browser If you are a new user you are prompted to create a New Account Follow the steps below to create an eZLO app account If you already have an eZLO app account the application remembers your User Name and Password Login with your Email address and password skip to step 7 in the following procedure 8 ...

Page 9: ...126 Character dot ASCII 46 provided that it is not the first or last character and provided also that it does not appear consecutively e g John Doe example com is not allowed The domain name part of an email address has to conform to strict guidelines it must match the requirements for a hostname consisting of letters digits hyphens and dots 4 Choose a Password and identical repeat password that i...

Page 10: ...pts you to add an eZLO hub See How to Add an eZLO Hub To The App for details If you do not want to add an eZLO hub immediately close the wizard You can add an eZLO hub later with the Add eZLO option For details see How to Add an eZLO Hub To The App 10 If one or more eZLO hubs have previously been connected to the current user s account you can Click on the Autoconnect to nearest eZLO link to conne...

Page 11: ...your email address in the Provide your email dialog box and click OK The app sends instructions on how to reset the password for the email address provided 3 Check the email address for a message containing a Reset password link and URL Wait up to 10 minutes if this message does not appear in the Inbox Check your Spam email folder if this message does not appear in the Inbox after 10 minutes waiti...

Page 12: ...rk to the one they are currently using They can add the hub remotely or via a web browser on a tablet connected to a 3G 4G network In the latter case they need to enter the hub s serial number in one of the wizard pages see step 5 below The serial number is printed on a sticker attached to the bottom of the eZLO hub unit 1 Plug the eZLO hub to the power outlet connect the Ethernet cable for an ill...

Page 13: ...of the page 6 After the eZLO hub is connected click NEXT The wizard prompts you to check that the eZLO power indicator is lit For the location of this indicator see Figure 1 eZLO Hub 7 If the power indicator is lit click NEXT The wizard prompts you to select a connection mode Note If a wizard step appears to take too long to execute click on the No I was waiting too long link for troubleshooting i...

Page 14: ...e Connect with WiFi How to Connect an eZLO Hub to the Internet with a TP Ethernet Cable 1 Select the Connect with Cable option The wizard prompts you to connect the eZLO hub and a router with a LAN cable 2 Verify that the LAN cable connection is in place and click NEXT 14 ...

Page 15: ...d click NEXT The cable connection activates How to Connect an eZLO Hub to the Internet with WiFi 1 Select Connect with WiFi mode The wizard prompts you to click the WPS button on the router 2 Click the WPS button on the router and then click NEXT in the wizard The wizard prompts you to wait until the WiFi indicator stops blinking 15 ...

Page 16: ... on the No I was waiting too long link for troubleshooting information 3 When the WiFi indicator stops blinking click NEXT in the wizard The wizard prompts you to wait until the Ready LED on the hub stops blinking 4 When the hub s Ready LED is steady click NEXT 16 ...

Page 17: ... connecting your new eZLO hub click the Find Me button When the app locates the eZLO hub its LEDs illuminate with a green blinking light 6 Click Next to add this eZLO hub to the application The hub appears on the main page with the default name My New eZLO 8 Click on the My New eZLO icon to changes its name and access other configuration options 17 ...

Page 18: ... sidebar menu The My eZLO menu is displayed 2 Click on the eZLO app sidebar The Edit My eZLO menu is displayed 3 To link an image of your choice to an eZLO app click Pick image The File Upload window is displayed 4 Select a graphic file to associate with the eZLO app 18 ...

Page 19: ...to the eZLO Hub You can add single and multiple compatible devices to the eZLO hub for example dimmers switches multi switches door window sensors multi sensors etc The basic addition and removal procedure is the same for each eZLO hub device although every device must be managed according to its specific instructions Where to find eZLO hub compatible devices 1 Click on the list icon on the eZLO a...

Page 20: ...the device s user instructions to add it to the eZLO hub The eZLO hub s rim LED changes from a blue to a green colored light A progress bar indicates that the Z Wave device addition is proceeding Finally a notification appears on the screen to confirm that the device was added to the eZLO hub The device is identified by its default name 5 Click Not Assigned and select a room from the Room List 20 ...

Page 21: ...om 10 Click on the Rooms in the main menu to display a list of the rooms choose the room with the new device and manage it from there Alternatively Go to Devices on the main menu and find your device in the lists in order to manage it Note To add another eZLO hub or a third party controller as an Inclusion Controller to your current eZLO Hub or third party controller enable Learn mode for eZLO Hub...

Page 22: ...ice to one eZLO hub and now you want to add it to another eZLO hub you must first of all exclude it from the first eZLO hub To do this follow these steps in the eZLO application 1 Sign in to the eZLO app and select the eZLO hub you want your device to connect to 2 Click to display the Devices page 3 Select the Z Wave option to filter out only Z Wave devices your Z Wave device will be visible in th...

Page 23: ...ur current Primary eZLO hub 1 1 Activate Learn Mode on your Inclusion eZLO Hub see p 5 in the How to Connect one eZLO Hub to Another Z Wave Hub section 1 2 Start the Exclusion procedure on your Primary eZLO hub as described above 2 To Exclude an Inclusion eZLO Hub from your current Primary third party controller 2 1 Activate Learn Mode on your Inclusion eZLO Hub see p 5 in the How to Connect one e...

Page 24: ...ss on Controller to which eZLO Hub is connecting see this controller s user guide Notes if you want to add a third party controller to your eZLO Hub start Controller Learn mode on the third party controller see its user guide and start the Inclusion process on your eZLO Hub The included Controller will be connected to your Primary controller and listed in its devices list If an eZLO hub becomes an...

Page 25: ... vice versa Note If your third party Z Wave controller is a Primary controller and your eZLO hub is an Inclusion controller in your Z Wave network if you want to swap their roles refer to your third party controller s user guide to learn how you to perform the Controller Shift operation on it Before starting this operation enable Controller Learn Mode on your eZLO hub see p 5 in the How to Connect...

Page 26: ...ou do not immediately see a particular device in the room Click on the My eZLOs sidebar The Devices page is displayed Select to view all Devices or only Z Wave devices Alternatively Enter the name of an eZLO hub device in the Search devices field and click on the magnifying glass symbol 26 ...

Page 27: ... user actions in the application or at physical device locations For example the virtual controls displayed in the eZLO app pages enable a user to increase or reduce a dimmer s light power by turning the device control between its maximum and minimum brightness settings or they could click on switch controls to turn on and off a four position smart switch The application display also changes if a ...

Page 28: ...h it on again it remembers its last eZLO app power setting Temperature units may be displayed in either Celsius or Fahrenheit To change the unit type the eZLO app uses 1 Click on the My eZLOs sidebar The Settings page is displayed 2 Click on C O to display temperatures in Celsius or on F O to display temperatures in Fahrenheit To exclude a device 28 ...

Page 29: ...O hub The eZLO hub s rim light changes from a blue to a green colored light The device is excluded from the eZLO hub and is no longer displayed by the application The LED color changes back to blue To view full device information 1 Go to the room where the device is located select the device and click The Devices log is displayed It includes device status details and information on multiple instan...

Page 30: ...d from its power source if it is taken out of the eZLO hub s range or if a defect occurs in the device For about 30 seconds after failing the application tries to reach it and during this time the virtual device controls continue to operate As soon as the application recognizes the device has failed a Device is Unreachable notification is displayed when you click on this device s icon To remove a ...

Page 31: ...ck the Replace button on the THIS DEVICE IS UNREACHABLE notification 2 Physically remove the Failed device and replace it with an identical device 3 Follow the replacement device s user instructions to set it up When the replacement device is connected the eZLO hub will try to recognize it If it succeeds the Device is successfully replaced notification will appear on the screen 5 Refresh the web p...

Page 32: ...ight hand corner of the room icon 2 The double line changes into a cross of two double headed arrows and it is now possible to drag the room to a higher or lower position in the My eZLOs sidebar hierarchy To add or delete a room 1 To add a room click the Add room icon on the My eZLOs sidebar The Add Room menu is displayed 2 Select a room from the list or Add custom room to define a room of your ow...

Page 33: ...om is displayed on the My eZLOs sidebar You can assign devices to the new room manage devices in the room share the room or use any of the other functions available in this room 6 To delete a room select the room and click in the room menu If this room contains eZLO hub devices the application issues a warning when a delete request is made 33 ...

Page 34: ...e to display devices located in that room 2 Click The Edit room menu is displayed 3 Click Pick image to change the image associated with this room 4 Select a graphic image to add to the eZLO app room 5 Change the room name in the Enter room name field 6 Click SAVE 34 ...

Page 35: ...only possible to share user rights but if they initiate it from the Users menu they may share both user and administrator rights with existing users or new users invited by email Owners may also un share rooms with both these categories of shared users Administrators can manage all rooms and devices but they cannot change eZLO hub or network settings backup or restore an eZLO hub or update its fir...

Page 36: ...rooms with previously added users The Share to existing users options appear 5 Select one or more entries from the Users column 6 Alternatively invite new users to share the eZLO hub or devices in specific rooms through the via E mail share option The Share via E mail options display 36 ...

Page 37: ...st select at least one room for sharing When the shared user logs into this eZLO app they only see the rooms shared with them and any devices located in these rooms 10 Click Share to activate sharing A notification is displayed showing that the invitation to share the eZLO hub or specific rooms has been sent How to share a room from the room menu 1 The share option for specific rooms via email onl...

Page 38: ... specific rooms has been sent 5 Once the room is shared this user is added to the Users to share with list How to cancel sharing the Ezlo hub with a certain user The eZLO hub owner can easily prohibit access to a particular user 1 Login into the app with the eZLO hub owner User Name and Password 2 Click to open the Users page Find the icon for the shared administrator user whose access you want to...

Page 39: ...4 Click Yes to cease sharing or X No to leave sharing as it is When prompted confirm that you want to cancel this shared administrator user eZLO hub sharing will be cancelled 39 ...

Page 40: ...b from Ethernet to WiFi Switching the eZLO hub from Wifi to Ethernet Working with eZLO firmware Removing an eZLO Removing all devices from an eZLO Replicating an eZLO eZLO backup and restore eZLO hub settings backup How to View eZLO Hub Events The application logs events to offer full details of what has been happening with each eZLO hub over a certain period To see eZLO hub events 1 Click on the ...

Page 41: ...ange the events log details by room select All Rooms Alternatively select or deselect individual rooms to display events for a single room or several rooms only 5 Click Apply to display the events log for this selection 6 To arrange the events log for a specific period enter a beginning date and time in the from calendar section and an end date and time in the to section 7 Click Apply to display t...

Page 42: ...edroom Garden and Hall Alternatively you can return an eZLO hub to its factory default settings in the next way 1 Select your eZLO hub and click on the app s sidebar The Devices page is displayed 2 Select Z Wave to filter out only Z Wave devices 3 Open the Z Wave Settings menu 4 Click Reset After the settings will be reverted to the factory defaults Note If this controller is the Primary controlle...

Page 43: ...ng LED button is green 2 Access your eZLO web application 3 Select a hub device from the list and click on it to open its settings 4 Press on the My eZLOs sidebar The Settings page is displayed The information in the IP Address section indicates that the eZLO hub is currently connected to the network via Ethernet and the IP Address and Network Type Cable are displayed 5 Press the button under the ...

Page 44: ...off and then turned on again Once the connection is restored the device s backlight LED becomes green for a few seconds and then turns light blue 9 Close the Wifi network selection window in your web application 10 Refresh the web page to reload your web application and see that the Network Type is now Wi Fi How to Switch an eZLO Hub from Wifi to Ethernet To switch your eZLO hub from WiFi to Ether...

Page 45: ...scover the eZLO Hub s Firmware Version Open the eZLO web app and select an eZLO hub If you see a message asking you to update the device the firmware version is outdated and may be no longer supported In this case you might not be able to manage this device from the web app until you update the firmware If a newer firmware version is released while you have the eZLO app open when you go to the Set...

Page 46: ...cation saying that the latest firmware is installed If the firmware needs to be updated an Update Firmware warning with an Update Firmware button is displayed when you select an eZLO hub with an outdated and maybe unsupported firmware version you must update the firmware to continue to manage the eZLO hub To update the unsupported firmware version 1 Press the Update Firmware button on the Update F...

Page 47: ...DC power source 4 The button marked 9 in Figure 1 eZLO Hub 5 Reinsert the DC cable into the eZLO hub while keeping the Reset button pressed down 6 When the eZLO backlight LED becomes a solid yellow release the Reset button 5 When the Error Indicator and Message Indicator LEDs the 5th and 6th LEDs blink quickly give a single short press on the Reset button The eZLO backlight LED blinks green three ...

Page 48: ... Click on the My eZLOs sidebar The Settings page is displayed 2 Click Remove eZLO 3 Click Yes when prompted to confirm or No if you decide not to remove the eZLO hub That s it Note If your eZLO hub is no longer available it is displayed as Not Connected 1 To remove the unconnected eZLO hub click on its eZLO web icon The Offline options page is displayed 48 ...

Page 49: ...om an eZLO hub 1 Click on the My eZLOs sidebar The Settings page is displayed 2 Click Remove all Devices 3 Click Yes when prompted to confirm or No if you decide not to remove all the devices from the eZLO hub REMEMBER this action cannot be undone 4 Return to the My eZLOs page and open the eZLO hub s menu 5 Open the Devices menu from the My eZLOs sidebar The devices displayed previously have all b...

Page 50: ...eplicate to Cloud switch toggled off in the eZLO app s Settings page You can only copy the replica image to an eZLO hub that was not used for the original replica image creation Note The replica image cannot be restored to the eZLO hub from which it was replicated When the connection with the eZLO hub breaks an icon indicates that there is now no connection Several options are available 1 Click on...

Page 51: ...ded to another Z Wave network you will be unable to make it a replica of the current hub until you Reset or clean it Trying to replicate it before then will result in an error message 3 After clicking Replicate press Continue to confirm The latest created replica image will be set on the new eZLO hub The old eZLO hub will disappear from your account The new eZLO hub will have the same settings as ...

Page 52: ...me A color you picked to represent the hub in the web app A list of all devices this eZLO hub manages along with their settings and their assigned rooms Note A backup can only be used on the eZLO hub from which it was made In addition to the two manual backups two automatic backups made by the system are available for restoring eZLO hub settings Therefore the user may have as many as four system b...

Page 53: ...yed Once the backup is completed it will be listed as the latest eZLO backup 6 Once the backup copy is created you can close the dialog window and continue using the web app How to Restore your eZLO Hub Settings 1 Click on the My eZLOs sidebar The Settings page is displayed Information on the last backup is displayed 2 Click Restore 4 Select the backup copy you want to restore 5 Click Restore A pr...

Page 54: ...6 Once the backup copy is restored close the dialog window and refresh the web app for the changes to take effect 54 ...

Page 55: ...menu Your eZLO hub switches into inclusion mode 4 Press a button on your Z Wave smart strip The eZLO will immediately find and recognize your device the Z Wave Inclusion Exclusion indicator blinks during this stage 5 Assign the device to a room of your choice 6 Press Save Changes Your smart strip will appear in the list of the devices assigned to the room of your choice How To Manage a Smart Power...

Page 56: ...s Smart Strip Under the Hood Working with Command Classes of Smart Strips If you open the Devices tab of your eZLO hub menu and select your smart power strip from the list you can access all available command classes from the dropdown menu 56 ...

Page 57: ...ub 1 Click in the My eZLOs sidebar The Devices page is displayed 2 Click The Add Device side menu is displayed 3 Select Z Wave from the dropdown menu 4 Your eZLO will switch into inclusion mode 5 Pull off and reinsert the battery into your door window sensor to make sure it is not in a sleep mode 6 Press a Z Wave button on the sensor The eZLO app will immediately find and recognize your device the...

Page 58: ... sidebar The Devices page is displayed 2 Click The Add Device side menu is displayed 3 Select Z Wave from the newly appeared dropdown menu The eZLO hub switches into inclusion mode 4 Pull off and reinsert the battery into your multisensor to make sure it is not in a sleep mode 5 Press a Z Wave button on the sensor eZLO will immediately find and recognize your device the Z Wave Inclusion Exclusion ...

Page 59: ... it s time to switch cells How to perform Z Wave Network Reconstruction The Z Wave technology allows automatic network reconstruction if you don t see a previously connected Z Wave device in your devices list or for other maintenance reasons To perform a reconstruction 1 In the eZLO web app select your eZLO hub and click on the sidebar The Add Device menu is displayed 2 Select Z Wave to filter out...

Page 60: ...trol of Unknown Devices that have been included in the network Note All controls for sending Controlled Commands are displayed in the eZLO Hub web interface according to the type role the device reports to the eZLO Hub For example for Switch devices the Switch control graphic is displayed and for thermostats the Temperature Setpoint graphic is displayed etc By their enabled properties controllers ...

Page 61: ...nd Classes so Z Wave devices of different manufacturers can interact using these instructions without problems A device can support and or control a given Command Class If a Command Class is supported the node implements all the Command Class functionalities and it can be set and read back by other nodes When a Command Class is supported the whole Command Class has to be implemented If a Command C...

Page 62: ...other purpose The actual Device Type of a given product specifies mandatory commands which the device must be able to send to a Lifeline group destination A manufacturer may add support for additional commands that can be sent to the Lifeline group A Multi Channel command class is used to set communications between one or more items in a Multi device eZLO Hub can control Multi Channel devices but ...

Page 63: ...presen tation Description Method datatype Interview type Cc0x20Basic On Off switch On off like actions for all devices Unknown Devices basic Automatic interview Cc0x25SwitchBinar y On Off switch Sets siren on and off siren Automatic interview On Off switch Switches anything on and off switch Automatic interview 63 ...

Page 64: ... Automatic interview Cc0x43ThermostatS etPoint Temperature setter Sets the temperature F or C setpoint for thermostat devices thermostat_ setpoint Automatic interview Cc0x44ThermostatF anMode Multi position knob Sets the fan mode for thermostat devices Modes are got during interview thermostat_ fan_mode Automatic interview Cc0x5bCentralScen e Not used in UI Activating a central scene in a rule blo...

Page 65: ...or and the remote control requires a physical pressing of its buttons to operate it Other command classes allow managing devices both through the eZLO s UI and the devices themselves Each such device has a visual control panel in the eZLO app which appears after the device was included to the Z Wave network and placed to any room in the eZLO app The eZLO Hub can receive interpret and display to th...

Page 66: ...User Community have a live chat with one of our representatives leave feedback or file a ticket if you ve faced a trouble You can also contact our technical support by calling 18622082085 via the phone or Skype Appendix 5 Safety Measures and Cautions Appendix 6 Compliance information Appendix 7 Disposal and Recycling Information 66 ...

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