EYE-LCD-1700/2100-HB-BC
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10.6 Advised Procedure for Raising a Claim
10.6.1
Consider the Manual before Raising a Claim
See the sections on “Troubleshooting” and in the manual and check whether the problem might be solved on-
site before raising a claim referring to this warranty.
10.6.2
Prepare necessary Information
If the problem still exists the customer should try to get support from his regional eyevis GmbH partner.
Please prepare the following information:
Product identification and serial number of the device
A description of the problem in hand
Pick-up address and contact information
Date and place of purchase
A description of the required service work
10.6.3
Approval by eyevis
After performing an analysis of the faults and damages of the device the eyevis GmbH will approve your
warranty claim if the necessary requirements are fulfilled. The customer will receive a service code and the
eyevis GmbH will prepare the service work chosen by the customer. It is the customer’s duty to keep the product
ready for collection (in cases of DOA the product has to be equipped with all cablings and mains adaptors
before it is put in its box or packed). Should the customer miss to deploy the defective unit for pick up, he is
liable for the cost of the replacement unit.
10.6.4
Packing
The eyevis GmbH can provide a suitable transport box on request if the customer can not ensure to be able
to pack the defect device correctly and to label t as a breakable good. The customer is liable for damages
caused by the use of an improper or unsuitable packing by the customer.
10.6.5
Transport
The customer arranges for the transport of the display to the eyevis GmbH
10.6.6
Service Code
The customer should have his service code ready for any further contacts with the eyevis GmbH in
connection with this warranty claim.
10.6.7
Costs for not covered by Warranty Defects
The eyevis GmbH reserves the right to charge the customer for incurred costs caused by complains
concerning defects or faults that are not covered by this warranty.
