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 76

Eyecon 9420 & 9430 Instruction Manual

Settings menu

Eyecon Temp Directory

If you need to import the Inventory Reason Codes from the Eyecon temp directory, 

please contact Eyecon Technical Support first. 
1.

Place the edited 

InventoryAdjustReasons.txt

 file in c:\temp of the Eyecon.

2.

Tap 

Import Inventory Reason Codes

 without a USB flash drive attached to 

the Eyecon.

3.15.12 Export Inventory Reason Codes

Inventory Reason Codes can be exported from the Eyecon to a USB memory device. 

This allows you to customize the Reason Codes and Adjust Signs to fit your specific 

needs.

The default InventoryAdjustReasons.txt file contains detailed instructions on the 

formatting and options for the Reason Codes and Adjust Signs.

Summary of Contents for 9420

Page 1: ...Eyecon 9420 9430 Pill Counting Inventory and Validation System Instruction Manual AWT35 501651 Issue AB ...

Page 2: ...n three dimensions of a two dimensional work and the making of a copy in two dimensions of a three dimensional work stored in any medium by electronic means or transmitted in any form or by any means including electronic mechanical broadcasting recording or otherwise without the prior written consent of the copyright owner under license or as permitted by law This publication was correct at the ti...

Page 3: ... the Eyecon 15 Routine maintenance 16 Cleaning the machine 17 Funnel and slide gate 17 Rapid fill counting tray 18 Licensing agreement 20 Medi Span copyright and disclaimer information 20 Software updates 21 Update warnings 21 Install software updates 22 Turn off the Eyecon shutdown 22 Restart 22 Shutdown 23 About Eyecon screen 23 Back up the Eyecon data 24 Helpful hint 24 Navigating the touch scr...

Page 4: ...PMSS Connection Timeout 49 PMSS Data Purge Time In Days 50 Send Integer Quantity Only 50 Clear PMSS Data 50 Interface Override of Stock Item Verification 50 Photo Retriever Application 51 Photo Retriever Port 51 Allow Rx Refills 51 Provide Prior Fill Warning 51 Echo Received PMSS Packets 51 Echo Port 51 Echo IP Address 1 52 Echo IP Address 2 52 Echo IP Address 3 52 Remote Server menu 53 Send Count...

Page 5: ...kup All 69 Restore All 69 Backup Database 69 Restore Database 69 Backup Configuration 70 Restore Configuration 70 View Audit Trail 70 Backup Audit Trail 70 Backup Debug 70 Delete Debug Records 70 Export Drug Data Override Data 70 Import Drug Data Override Data 70 Export PMSS Rx Data 71 Import PMSS Rx Data 71 Export Troubleshooting Files 71 Clear Vision Logging File 71 Inventory menu 71 Inventory I...

Page 6: ...nd counts 102 Dispensing large quantities 104 Train or Retrain a pill image 105 Double Count DEA Controlled Substances 107 Back Count DEA Controlled Substances 107 Chapter 5 User login barcodes 110 User login barcodes 111 Chapter 6 Audit reports 112 Access Eyecon Auditor 112 Initial use 112 Specify and view a report 113 Transaction Type 113 Report Depth 113 Auditor Filters 113 View Data 113 View T...

Page 7: ...bology Specific Security Levels 125 Macro PDF 125 Chapter 9 9430 Addendum 1 Overview 1 Benefits 1 Power On Behavior 2 Configuration 3 Color Cameras 3 Capture Vial Label Capture Vial Contents 3 Capture Stock Bottle 3 Save Photo Count Only 4 Save Photo Validation 4 Operation 7 Pre Count Alerts 7 Auditor 10 Photo Naming Convention 11 Photo Retriever 15 Index 16 ...

Page 8: ...a the touch screen display The buttons are shown in bold letters and reflect the case of the displayed button Screen headings will appear in bold italic i e START and reflect the case of the displayed heading Displayed messages appear in italic type and reflect the case of the displayed message 1 1 2 Special messages Examples of special messages you will see in this manual are defined below The si...

Page 9: ...UNIT REFER TO QUALIFIED SERVICE PERSONNEL FOR SERVICE CAUTION Danger of explosion if battery is incorrectly replaced Replace only with the Panasonic Corporation CR 2032L BN CR 2032N BN or CR 2032L BE Dispose of used batteries according to the manufacturer s instructions CAUTION Replace the detachable mains power supply chord with 18 3 AWG SVT Type 240VAC 10A ATTENTION Il y a danger d explosion s i...

Page 10: ...ecifications of that equipment l Exposure of electronic components to Electrostatic Discharge ESD resulting from improper handling or installation l Damage caused by freight carriers negligence fire flood or other natural disaster In the event equipment is repaired or replaced under the terms of the warranty the warranty of the repaired or replaced equipment is limited to the remaining portion of ...

Page 11: ...tial area may cause harmful interference in which case the user will be required to correct the interference at his her own expense 1 8 UL 9420 evaluated to UL 61010 1 3rd edition UL cUL 9430 evaluation pending UL 61010 1 3rd edition UL cUL Platter Surface Area 48 sq inch Dimensions 28 H x 11 W x 17 5 D Screen 7 Color LCD flat panel touch screen Barcode Scanner Supported symbologies Integrated 1D ...

Page 12: ...and field replaceable and non field replaceable parts 2 2 1 Product identification Each Eyecon has a specific part number and a unique serial number Please refer to Figure 2 1 Figure 2 0 Eyecon 9420 Description Part Number 1 Touch Screen Interface N A 2 Infra Red Camera N A 3 Rapid Fill Platter AWT05 100243 4 Infra Red Emitter N A 5 2 Spatula AWT05 100232 6 Clear Funnel Face 249400 304A0 7 Barcode...

Page 13: ...in platter The Sulfa yellow Penicillin red and Hazardous blue platters are used to avoid cross contamination and are standard with Model 179400 004311 The platters store easily under the base of the Eyecon The platters come with the product but extras may be ordered See the part numbers below l When ordering the Penicillin platter only use part number AWT05 509563 l When ordering the Sulfa platter...

Page 14: ...t number AWT05 509561 l When ordering the orange Hazardous platter only use part number AWT05 509562 not included with the purchase of the Eyecon Figure 2 3 Platter Storage Location The storage racks under the Eyecon has slots to store 2 trays The 3rd tray can be stored by nesting it on top of the lower tray ...

Page 15: ...in of the IEC60320 type appliance inlet 2 5 Turn on the Eyecon When you plug in the Eyecon the unit will power up in five to ten seconds There is no need to press the pushbutton on the back of the unit Do not use the pushbutton to turn off the Eyecon Refer to Figure 2 4 for the power connector location The Eyecon is designed to be turned off through the touch screen menus Refer to page 23 for deta...

Page 16: ...B ports ensure that the connectors and wires are suitably rated for 5VDC 0 5A All connection from to the product shall be with 60950 certified equipment only 2 6 Routine maintenance Always turn off the machine and unplug the power cord before starting any routine maintenance to avoid the possibility of electric shock Make sure that it is placed securely on a flat and level surface Power Pushbutton...

Page 17: ...ces such as the rapid fill tray and funnel gate Follow the steps below for effective cleaning 2 7 1 Funnel and slide gate 1 Slide the gate up while pulling out and away from the housing as shown in the photo below 2 Clean the clear funnel gate by running it under a faucet Make sure it is completely dry before reattaching to the housing 3 Clean the pill funnel by running a slightly damp rag through...

Page 18: ...ump and lowers to cover the opening 6 The gate should drop freely on its own If the funnel gate sticks check for burrs in the plastic on the edge of the housing slide rails If any are found carefully scrape or file them off to improve the slide action 2 7 2 Rapid fill counting tray 1 Lift the counting tray up to a vertical position 2 Tilt the tray to the left the right side should pull out of the ...

Page 19: ...he tray by running under a faucet Make sure it is completely dry before reattaching to housing 5 Before reinstalling the tray clean the diffuser surface under the tray with a soft damp cloth 6 Reinstall the rapid fill tray onto the Eyecon unit by holding the tray vertical and pushing it into the slots in the housing ...

Page 20: ...to the Licensing Agreement Press the Shutdown button to turn off the Eyecon 3 If you decide you would like to review the EUSA and or EULA in the future you can do this by going into Settings menu selecting About Eyecon menu in the General group 2 8 1 Medi Span copyright and disclaimer information Copyright Copyright 2005 to 2021 by Wolters Kluwer Health Inc All rights reserved The Master Drug Data...

Page 21: ...Eyecon 9420 menus if it is connected to the internet or you can download the software update from www eyeconvpc com These updates contain drug data photo updates and application enhancements See the Auto Update section 3 11 4 for more details In the USA the third party supplier for licensed drug data is Wolters Kluwer Health Medi Span 2 9 1 Update warnings Warnings will be provided when the expira...

Page 22: ... memory stick into an unoccupied USB port of the Eyecon See Figure 2 6 for USB port location Figure 2 6 USB memory stick Installation 3 Follow the prompts displayed on the Eyecon If no message appears when the USB memory stick is plugged in then follow the instructions below If you see a message asking if you want to reboot the Eyecon click on NO 2 10 Turn off the Eyecon shutdown The Shutdown butt...

Page 23: ...mpted login with Admin or Supervisor user credentials 3 Press General at the top of the Configuration Manager list at the left of the screen 4 Press About EYECON 9420 at the top of the list on the right side of the screen The screen shown in the illustration above is displayed Wait a few seconds and then swipe upward on the screen to see additional details including the usage status of the various...

Page 24: ...em Bulk storage bottles or boxes that hold pills capsules creams or syringes for dispensing Stock bottle label The label on the bulk storage bottle that shows the required information about the contained drug NDC National Drug Code It has three segments separated by dashes One segment typically has a leading zero that is dropped in order to fit into a 10 digit UPC number It is present on all Rx an...

Page 25: ...s a barcode that contains the Rx number This may also contain other information as needed by the pharmacy Rx Short for prescription 2 15 Detecting incorrect broken or other objects The Eyecon identifies many broken pills and non matching shapes by showing a live photo of the tray with red cross hairs on the suspected object However if broken pills or other pills are close enough to the expected fl...

Page 26: ...ice the left side of the screen contains the top level menu and since they can t all fit on the screen you can use your finger to swipe up or down on either the left or right side of the menu When you touch the item you want in the top level menu on the left side the choices under that item appear on the right side of the display Table 3 1 shows the entire main list of items and a quick descriptio...

Page 27: ... this to set the Barcode Type lengths offsets to enable or disable the Rx Scan in Count Mode and to enter the Barcode Test Mode Data Access this to set the Transaction Purge Time Delete Report Data and see the Tray Photo Count TCP IP Use this to access the TCP IP settings Pharm Mgmt SW Access this to set up an interface between Eyecon and your pharmacy system Remote Server Access this to configure...

Page 28: ... 2 1 About Eyecon 9420 This screen shown at right lists various pieces of information about the Eyecon Some important examples include Speaker Medispan expiration date Medispan data removal date Network information Database usage information Shared DB information if Database Sharing is set to Client Press View EULA to view the End User License Agreement EULA Press OK to exit the screen 3 2 2 Speak...

Page 29: ... counting transaction If disabled the alternate message shown below is displayed reminding the user to dispense all of the pills from the tray and into the vial Press OK to proceed in this case 3 2 4 Drug Substitution This is the next menu item in the General menu The Eyecon can substitute a different stock item NDC if you run out of the drug specified in the Rx fill request Refer to the following...

Page 30: ... the generic equivalent substitution if the scanned stock item differs from the drug NDC AND the selected drug is determined to be an equivalent based on the Medi Span GPI code of the adjudicated drug matching the GPI of the selected drug Tap your choice and press OK to accept the change or Cancel to abort a change ...

Page 31: ...play returns to the General menu 3 2 6 Allow an Under Fill If you enable this parameter and perform a partial fill the Eyecon will keep track of the amount dispensed and inform the user of the remainder required if when the Rx label is scanned some time after the initial partial fill Tap your choice and press OK to accept the change or Cancel to abort a change Display returns to the General menu T...

Page 32: ...be displayed when the calibration is complete shown at right 4 Press OK to return to the General menu 3 2 9 Set Eyecon Device Name This is used to change the computer name of the Eyecon Most users should not change this however some IT professionals may opt to customize the name depending on their network requirements as the computer name is shown during various network operations if your Eyecon i...

Page 33: ...ry Then choose the country where the Eyecon will operate Tap OK to accept and return to the previous screen This completes the General menu 3 3 Barcode menu Access this to set the barcode type Depending on which type you choose Validation or PMSS a different set of choices appears in the right hand screen Each is explained below 3 3 1 Barcode Type Tap Barcode Type at the top of the right hand scre...

Page 34: ...mple below Refer to the screen below as you move through determining and setting the values To determine the values for each section you will need one of the barcodes that will be used 1 Tap Validation Test Mode in the right pane The Vial Barcode Test Mode Screen appears Validation Barcode Length Overall barcode length Example 22 Offset 0 Offset 7 Offset 18 Rx Length 7 Drug Number Length 11 Qty Le...

Page 35: ... Barcode Length menu item 5 Determine which position in the text string is the start of the Rx The first digit would constitute an offset of 0 6 Enter this number as the Rx Offset 7 Count the number of digits in the Rx within the displayed number below Scan Vial Label This is the Rx length 8 Enter the Rx length 9 Determine which position in the string is the start of the Drug Number The first digi...

Page 36: ...5 through 8 for the Quantity Offset and Quantity Length parameters 14 After adjusting the offset and length values return to Validation Test Mode to confirm the settings have been properly configured The total of the Offset and the Length for the last item in the barcode should not be greater than the Barcode Length ...

Page 37: ...ata was received to give the user some idea as to whether some Rx messages are being received by Eyecon and is useful for troubleshooting communication issues 5 Eyecon advances to the next menu prompting the user to scan the stock bottle that matches the Drug Number contained in the record located for that Rx assuming Stock Item Verification is set to either User or Always 6 If the matching stock ...

Page 38: ...ubleshooting document for more details Order ID Length The length parameter specifies the number of characters in the barcode that should be used to locate the proper Rx record to be filled A value of 1 negative one indicates that the entire length of the barcoded value starting at the specified offset should be used for the lookup Example Order ID Barcode contains the following Rx 1234567890 If t...

Page 39: ...s AND The Rx varies in length OR The Rx will always be 12 characters in length Since UPC barcodes are also 12 digits long it is important to avoid an Rx barcode that is also this length Rx Barcode Detected Available choices are Save Only and Save and Finish Select Save Only to allow the barcode to be scanned before the final count is achieved Most pharmacies will use the Save and Finish option to ...

Page 40: ...o open the Vial Barcode Test Mode window shown below 2 While viewing this screen scan a vial label The contents of the barcode will be shown 3 Press Start Over to test another label or Exit to return to the Barcode menu 2D Barcode Information The Eyecon supports scanning 2D barcodes as a means to capture the serial number lot number and expiration date of stock items with a 2D barcode When 2D Barc...

Page 41: ...e database continues to grow to 9 5 GB the Eyecon will automatically reduce the purge time by 10 Example If the purge time was 180 days the purge time would be reduced to 162 days If this change does not result in sufficient reduction in database size additional reduction warnings will occur Use the following steps to configure the Transaction Purge Time 1 From the Data menu tap Transaction Purge ...

Page 42: ... want to delete it The screen returns to the Data menu 3 4 4 Tray Photo Count Knowing the Tray Photo Count can be useful in determining the amount of database memory used by these photos 1 Tap Tray Photo Count to see the number of tray photos currently saved on this Eyecon See image at right for an example 2 Press OK to return to the Data menu Deleting report data will delete all transactions curr...

Page 43: ...yed 2 Tap Enabled to allow remote access 3 Tap OK to return to the previous screen 3 4 7 Database Sharing Database sharing allows an Eyecon to be set as the server Eyecon The server Eyecon can then share its database with many client Eyecons Client Eyecons must be able to access the server Eyecon s IP address on the network for this feature to work Check with the Eyecon support team for a detailed...

Page 44: ...cy network 1 From the Data menu tap Enter Tray Photo Backup Path 2 Use the on screen keyboard to type in the path where you want photos to be saved Type the path as shown in this example langd win10 lap DLshared 3 Tap OK to return to the previous screen 3 4 10 Tray Photo Backup Path Username This option becomes available only after enabling Auto External Tray Photo Backup and allows the user to sp...

Page 45: ... to type in the password for the specified network location Type the password and press OK 3 Tap OK to return to the previous screen 3 4 12 Tray Photo Backup Path Domain This option becomes available only after enabling Auto External Tray Photo Backup and allows the user to specify the domain if required to access the backup path 1 From the Data menu tap Tray Photo Backup Path Domain 2 Use the on ...

Page 46: ...ddress of 0 0 0 0 appears there may be a problem with the connection to the network Check your cable or connections Once you have an IP address we recommend changing the Adapter Settings to Static Address Manual and editing the last segment to use an address in the range your IT department has configured for your router static IP addresses This will prevent a router from changing your dynamic addr...

Page 47: ...Barcode Type to PMSS 2 Connect an Ethernet cable between your Eyecon and your network hub 3 In the TCP IP menu on page 46 establish an IP address 4 Pick the PMSS provider in the menu item PMSS Provider on page 48 5 Specify a listening port See Listening Port on page 48 6 Set the Use PMSS Connection Timeout on page 49 to Disabled unless otherwise directed 7 Set the purge time See PMSS Data Purge Ti...

Page 48: ...rver Port Number to the Port that the pharmacy system is listening to Consult your pharmacy software provider for this information 4 Set the Remote Server Connect Timeout This defaults to 5000 milliseconds and can be changed if your pharmacy provider requires a different setting 3 6 2 PMSS Provider Tap this PMSS Provider to see a scrolling list of PMSS providers shown at right Swipe up or down to ...

Page 49: ...menu 3 6 4 Use PMSS Connection Timeout Choose to enable or disable a connection timeout with the pharmacy provider Disable the timeout to emulate the function of the older version of the Eyecon Enable the timeout if your pharmacy system requires this function ...

Page 50: ...ystem in the bidirectional packet count results packet If Send Integer Quantity Only is enabled the Eyecon will truncate any fractional value and send the resulting integer value This is ideal for a PMSS system that is not capable of processing fractional count values that can occur for unit of use items 3 6 7 Clear PMSS Data Tap Clear PMSS Data and the warning screen at right is displayed Press Y...

Page 51: ...allow the process to continue when the Rx has been previously filled 3 6 12 Provide Prior Fill Warning For pharmacies that use the same Order ID value for every fill and that have enabled Allow Rx Refills enabling this parameter prevents the refill warning from being shown 3 6 13 Echo Received PMSS Packets This feature allows the Eyecon to echo an incoming Rx fill request sent by the PMSS system t...

Page 52: ...ng the port number in the parameter above as well 3 6 16 Echo IP Address 2 Key in the IP address of the second device to echo the Rx Fill request to utilizing the port number in the parameter above as well 3 6 17 Echo IP Address 3 Key in the IP address of the third device to echo the Rx Fill request to utilizing the port number in the parameter above as well ...

Page 53: ...fore it times out and stops trying 3 7 5 Remove Server Response Timeout Is used to set the time in seconds that the Eyecon will wait for a response from the PMSS system before timing out 3 7 6 Retry Failed Communications This will cause failed bidirectional communications to be queued up and continually retried until it goes through successfully There will still be a warning displayed when the ori...

Page 54: ...perform back counts Back counts only apply to the quantity of pills remaining in the currently open stock item bottle If a new bottle was opened to fill the Rx the back count calculation will take that into account It will then indicate how many pills should be left in the newly opened bottle after filling the Rx Your Eyecon will calculate and display the Expected Back Count by subtracting the amo...

Page 55: ...to accept the change or Cancel to abort a change and return to the Double Check menu 3 8 6 Import Back Count Reason See note above 3 8 7 Export Back Count Reason See note above The following options allow the pharmacy to customize the back count adjust reason choices that will be displayed on the Eyecon whenever the final back count does not match the expected back count if Require Adjust Reason i...

Page 56: ...r barcode The barcode may contain whatever user details you prefer The following are some common choices First few characters of a user s first name First few characters of a user s last name Initials ID Date of Birth When creating user barcodes for this method consider the following The length of the barcode must be consistent for all users 12 character barcodes should not be used for user barcod...

Page 57: ...ies Configure the number of fingerprint scan attempts before failing The default number is 2 however the number of attempts is currently doubled so a user would actually have 4 attempts before the scan failed If using Imprivata you can configure your Eyecon s to require dual authentication for any combination of the available modes Count Only Validation or Inventory The available choices for each ...

Page 58: ...ave existing barcodes for each Eyecon user in your pharmacy refer to Test menu on page 61 and select Scanner Test Record the contents of each user s barcode so that you can enter it manually in this menu 1 From the Login Scan Out Menu tap Edit Users A table showing any existing users with their access levels appears 2 Tap the Add button to access Add New User screen shown below User ID barcodes ar...

Page 59: ...ight Select the level of access you are assigning to this user Refer to the User Access Right Levels in section 3 9 5 to see the restrictions imposed based on this section for each user NOTE at least one user must be assigned Admin level in order to maintain this menu Allowed to Train Pills If this user should be allowed to enter a new drug change an existing drug or train pills tap in the small b...

Page 60: ...PMSS Rx Data Export Trouble Shooting files Tech Support All except Grant Users access To Configuration SUPERVISOR Personnel assigned an Access Level of Supervisor will be able to access all Setting menus except the following Login Scan out Edit Users Setting login ADMIN Access is allowed to all parameters without restriction 3 9 6 Count Login Validation Login and Inventory Login For each of these ...

Page 61: ...ference 3 9 8 Auto Logout If using Pre Login this allows the Eyecon to automatically log off the currently logged in user after the count in process is completed i e Pressing the Finish button for each transaction This completes the Login Scan Out menu 3 10 Test menu The Test menu shown at right allows you to test the scanner camera touchscreen and speaker of the Eyecon 3 10 1 Scanner test Tap on ...

Page 62: ...layed If a live image is NOT displayed there may be a problem with your camera if so pelase contact Eyecon Technical Support 3 10 3 Touchscreen test Press Touchscreen to bring up the test screen shown at right Follow the instructions to test the touchscreen If a problem is encountered contact Eyecon Technical Support 3 10 4 Speaker test Press Speaker to start a tone playing from the Eyecon speaker...

Page 63: ...te and a message will appear asking if you want the update installed Once the download has completed the Eyecon will begin applying the update If the update version is the same as the installed version a message appears to let you know you are using the latest version In order to use the Automatic Updates or the Update now selections you must have connected your Eyecon to your network and configur...

Page 64: ...e If that prompt does not appear this menu can be used to check for an update file on the USB Drive Insert the USB memory device into the USB and follow the onscreen prompts to install the update 3 11 4 Automatic Updates Enabling automatic updates will result in the Eyecon checking for any newer updates once per day at the time specified in the subsequent parameter If a newer update is found that ...

Page 65: ...h parameters and accessing the Eyecon site causes exception to occur on your network 3 11 8 Medispan Expiration Warning Level The Medi Span drug data needs to be updated quarterly and is included as part of the standard Eyecon quarterly update The Eyecon will start warning the Eyecon user when the current date is past the Medi Span expiration date for the drug data installed on your Eyecon The fre...

Page 66: ... from your Eyecon scanning the barcode for any drug except any that have been manually entered will result in the Drug Not Found error message being displayed Applying the newest update will remedy this by reinstalling the current Medi Span drug data This completes the Auto Updater menu ...

Page 67: ...e same value in the first 3 segments VA Echo Select this and you can choose to enable or disable the function VA Echo IP Address Select this and use the keypad that appears to enter the IP address of the 2nd Eyecon VA Echo Port Number Select this and use the keypad that appears to enter the listener port that is configured on the 2nd Eyecon s Pharm Mgmt SW group 3 13 Trained Drugs menu Trained Dru...

Page 68: ...n 3 Import from MDB Select this to import the TrainedDrugs mdb file from a USB memory stick inserted in the USB drive of the Eyecon 4 Delete Trained Drugs This will delete all of the trained drugs from the Eyecon 5 Test All Trained Drugs This parameter will run an algorithm on all the trained drugs stored in the Eyecon to ensure that they do not have any clear problems If a poorly trained drug is ...

Page 69: ...0 disables automatic backups Configuration Files are not included in this backup process but can be backed up independently as necessary 3 14 3 Backup All Backup All Select this to back up the entire Eyecon database to the selected Backup Location above 3 14 4 Restore All Select this to restore the entire Eyecon database including Configuration Files from the selected Backup Location above Backup ...

Page 70: ...k up the Eyecon audit trail to the selected Backup Location above 3 14 11 Backup Debug Select this to back up the Eyecon Debug Table to the selected Backup Location above This option is only required if Eyecon Technical Support requests it It is used to collect details to investigate potential counting problems with specific pills 3 14 12 Delete Debug Records Select this to delete the debug record...

Page 71: ...his to import the PMSS Rx Data from the selected Backup Location above This will overwrite any existing PMSS Rx data currently on the Eyecon 3 14 17 Export Troubleshooting Files Select this when Eyecon Technical Support requests it to better assist you when investigating an issue Typically the configuration file and error log file are requested however Eyecon Technical Support may require addition...

Page 72: ... The list of Inventory Interface Providers is updated regularly If your provider is not listed below they may support the Eyecon Native Interface The list below was current at the time this manual was produced Cardinal CIM Familiprix Liberty McKesson IVI Pioneer Rx Qs1 Nrx Rx 30 Off Select this to disable the inventory interface ...

Page 73: ...n Hand QOH Choose one of the following options for QOH Disabled No QOH from the Inventory Interface Provider will be recorded or displayed Query Only The QOH from the Inventory Interface Provider will be recorded but will not be displayed as a target Query and Display The QOH from the Inventory Interface Provider will be recorded and will be displayed as the count target 3 15 7 Store Number Enter ...

Page 74: ...truction Manual Settings menu 3 15 8 Auto Delete Inventory Data After Export Tap this item and choose True to delete inventory information on the Eyecon after each export is finished Choose False to retain the inventory data ...

Page 75: ... menu 3 15 11 Import Inventory Reason Codes Custom Inventory Reason Codes can be imported to the Eyecon Use one of the following methods to import the codes USB Flash Drive 1 Place the edited InventoryAdjustReasons txt file in the root directory of the USB flash drive 2 Plug the USB flash drive into the Eyecon before tapping Import Inventory Reason Codes Header Drug Drug Name Qty of Transactions T...

Page 76: ... c temp of the Eyecon 2 Tap Import Inventory Reason Codes without a USB flash drive attached to the Eyecon 3 15 12 Export Inventory Reason Codes Inventory Reason Codes can be exported from the Eyecon to a USB memory device This allows you to customize the Reason Codes and Adjust Signs to fit your specific needs The default InventoryAdjustReasons txt file contains detailed instructions on the forma...

Page 77: ...or your inventory provider the following additional menu items appear in the Inventory menu 3 15 14 Set Import Server URL Enter the McKesson supplied URL OR to avoid a typo in the entry process copy the URL into a file name IVI_URL txt place the file on a USB flash drive insert the flash drive into the Eyecon s USB port and click on this menu to import the URL 3 15 15 Import Security Certificate C...

Page 78: ... on page 84 Physical Inventory offers a means to physically count all of your inventory It also supports an interface with your PMS system to instantly update your on hand position in the PMS This can be used for cycle counting your stock verifying your C II inventory or preforming your full physical inventory as needed See Physical Inventory mode on page 91 Auditor allows you to view the details ...

Page 79: ...een Count Only Advance to the Count Only mode 80 Physical Inventory Advance to the Physical Inventory mode 91 Auditor Advance to the Auditor 96 Settings Change Eyecon settings 24 Shutdown Restart or turn off Eyecon 21 Button Description Reference Page s ...

Page 80: ...are having difficulty counting a particular stock item This will replace the currently trained pill shadow images with new shadow images See Train or Retrain a pill image on page 105 Manual Entry Select this option if the stock item barcode is not able to scan properly Then enter the number manually See Manual NDC entry on page 97 Edit Drug Database Click this button before scanning the stock item...

Page 81: ... shown below A photo of the drug will be shown If the drug photo does not exist or it is disabled a message indicating that no photo is available will be displayed in place of the photo Information such as the serial number lot number and expiration date will appear if a 2D barcode was scanned If a UPC barcode is scanned these values are not populated Information from 2D barcode l Serial Number l ...

Page 82: ...u Expiration Messages Your Eyecon will display warnings or prevent dispensing if the expiration date obtained by scanning the 2D barcode on the stock items is within predefined limits See pg 36 Expiration Warning This message indicates that the medicine will expire within a reasonable time after being dispensed For example the medicine may expire within 60 days and the Rx is for 30 days Press Cont...

Page 83: ...uction Manual 83 4 2 Count Only mode Expiration Stop This message indicates that the medicine has expired and cannot be dispensed You will need to use a different stock item to complete this prescription Press OK to continue ...

Page 84: ...ugh the Ethernet or USB connection There are advantages to this choice the Eyecon displays the patient name during the dispensing process and if our bidirectional interface is supported Eyecon can send the Rx filling results back to the PMS which includes the drug number dispensed quantity dispensed time date of dispense and User details as well as the Lot serial number and expiration date of the ...

Page 85: ...pass this screen or add an extra button on the screen Skip Validation The PMS data packet can also override this setting if Interface Override of Stock Item Verification is enabled in the Pharm Mgmt S W setting group If Skip Validation button is present press it to bypass validation when double counting a robotic filled vial If the SCAN STOCK ITEM screen is bypassed go to step 4 If not go to step ...

Page 86: ...nning the stock item Edit the drug details as needed If your stock item does not have a barcode press Manual Entry and type in the NDC number of the item to be dispensed Follow the instructions onscreen See Manual NDC entry on page 97 If multiple stock bottles are being used to complete a transaction after emptying the first bottle press the Add to Total button to record the number of pills from t...

Page 87: ...v Drug is not selected you will see the warning at right bottom telling you that it can t be substituted Wrong Drug The warning at right will be displayed if the scanned stock item is not the correct one specified for this prescription and it is also not a generic equivalent drug See Unit of Use for pill counting on page 100 for details See Dispensing large quantities on page 104 for more informat...

Page 88: ... photo below 5 When the correct quantity is on the platter press Finish The Eyecon returns to the SCAN VIAL LABEL screen If a drug photo does not exist in the Eyecon database Not Found or Disabled will appear in place of the photo If you are in PMSS mode with bi directional enabled see Remote Server menu on page 47 when you press the Finish button the Rx filling results are sent back to the pharma...

Page 89: ...se the pills See Best filling practice on page 99 for tips 7 Repeat the procedure for the next Rx Partial Fill Each time a prescription barcode is scanned the Eyecon looks into it s database to determine if a previous partial fill of that prescription was preformed Follow the steps below to perform a partial count and to later fill the remainder due for that prescription 1 Pour pills onto the coun...

Page 90: ...t Qty showing the number of pills needed to complete the Rx and a Quantity of 0 Add the pills until the target quantity is reached and press the Finish button The transaction will be recorded to the database as a completed fill If a patient did not pick up their partial quantity and it was returned to stock you can press the RX QTY button and complete a normal fill procedure for the complete quant...

Page 91: ...on page 64 As you begin or end a session you may be asked to scan in or manually enter your login ID Follow the onscreen prompts when asked for an ID The steps below assume you log in or scan out when requested by the Eyecon Those steps are skipped for brevity 4 4 1 Inventory operation without the interface connection 1 From the START screen shown at right press the Physical Inventory button The m...

Page 92: ...ayed so that you can press the Delete Inventory Data menu item Follow the onscreen prompts to complete this task and press Exit to return to the SCAN STOCK ITEM screen of the inventory mode OR 2b Or press NO if you are simply performing cycle counts and do not need to have a database with only the counts beginning performed now The SCAN STOCK ITEM screen appears and you can continue taking invento...

Page 93: ...Pour the pills from any open bottles onto the counting platter See Best counting practice on page 98 If you have more pills than will easily fit on the pill platter see Dispensing large quantities on page 104 6 Press the Finish button to record the quantity to the Eyecon inventory database A message will be displayed briefly along with an audible sound indicating the transaction was recorded 6a If...

Page 94: ...he Eyecon will prompt you for a reason code This means you will need to select a reason for performing inventory from a selection as shown at right Inventory reason codes can only have one of three effects Override update the inventory by either increasing or decreasing the Quantity On Hand QOH Add update the inventory by increasing the QOH Subtract update the inventory by decreasing the QOH Inven...

Page 95: ...ory mode Refer to the table below for a simple explanation of the default reason codes Reason Code Type of Action Cycle Count Override PO Receipt Add Transfer In Add Transfer Out Subtract Return to Supplier Subtract Broken Subtract Physical Inventory Override ...

Page 96: ...counts on page 102 Dispensing large quantities on page 104 Train or Retrain a pill image on page 105 Double Count DEA Controlled Substances on page 107 Back Count DEA Controlled Substances on page 107 4 5 1 Pre Login Simply scan your user barcode to login If a user does not have a user barcode or the barcode is damaged the number can be entered manually 1 From the SCAN USER LOGIN screen press the ...

Page 97: ...ound below for more information 4 5 3 Drug Number Not Found 1 If a scanned barcode number is not found in the database the Drug Number Not Found screen shown at right is displayed 2 Tap the keyboard icon and key in the correct number Be sure to also enter the dashes between the segments if the number has only 10 digits and press OK to accept Press OK again on the next screen If the specified drug ...

Page 98: ... excess don t count each pill as you scrape them off but remove a quantity that may get you close Let the Eyecon do the counting until you get very close to the final quantity Then scrape off the last few pills to get to the exact required count If pills are on top of each other broken or other objects are present such as a wrong shape size pill or a desiccant on the tray the unidentified object i...

Page 99: ... funnel inside the vial or stock bottle See photo at right 3 Push your hand up to raise the funnel gate and empty the pills into the vial or stock bottle 4 Validate all pills were dispensed into bottle to avoid cross contamination 5 Ensure funnel gate is returned to the closed position Large pills Large pills can sometimes bridge in the funnel if dispensed using the small pill method above Follow ...

Page 100: ... 5 7 Common messages or warnings If you press the Finish button with a count of 0 a warning screen will be displayed Press YES to record the zero count or press NO to cancel and return to the count mode If you press the Unit of Use button with pills on the platter a warning message will be displayed 4 5 8 Unit of Use for pill counting Use this method when You want to dispense a combination of a fu...

Page 101: ...ange the number of packages enter a new quantity and press the OK button to accept 3 The COUNT ONLY screen is displayed showing the Total QTY calculated by the last screen You can add to the current quantity by Scanning another bottle and pour additional pills on the tray to achieve the desired quantity OR Press the Unit of Use button to include another full bottle or manually enter a quantity 3a ...

Page 102: ...ess Dispense Rx Amount to immediately record that the Rx has been filled completely OR 1b Press the Unit of Use button to record how many full and partial containers are being dispensed When dispensing multiple containers it is recommended to scan each one to ensure they are the correct item For blister packs syrups ointments creams or syringes you can key in fractions when prompted for of Pkgs Fo...

Page 103: ... PKG window See the example screens below If the value is acceptable press OK or see step 2a below 2a If a change needs to be made press the Clear button The entry window will be blank Use the numeric keys to enter the correct value and press OK 3 Press OK and the Hand Count Only screen is displayed with the entered value 4 Press the Finish button to save the entry The Transaction Recorded screen ...

Page 104: ...orcefully tapping it back down to separate pills from each other repeat as needed For more severely stacked pills or completely flat pills you may need to use the spatula to help get the pills to a single layer However pouring pills in a scattering motion and not pouring too many causing over crowding will minimize the need to unstack pills The COUNT screen will return with the quantity shown 4 Pr...

Page 105: ...ded 9 Lift the tray and dispense the pills into the vial with the first group that had been counted See Validation mode operation on page 84 4 5 11 Train or Retrain a pill image The trained pill image is a shadow image used as a reference for counting The process below is used to update existing pill images in the event the pill size shape changes or the count is incorrect or unstable If you know ...

Page 106: ...o pills near the center of the platter and not touching each other One pill should lie flat and the other pill must be on its edge If there is only one stable orientation such as a capsule only one pill or capsule is required 5 Press the Train Pill button and the screen at right appears If the pill images match the shape of the pills on the platter go to the next step 6 Press the Yes button The Co...

Page 107: ...ter The Double Count screen is displayed 3 Re pour the pills on the platter and be sure the Quantity matches the Target Qty window Press the Finish button to finalize the double count The transaction will be recorded and a second annotated tray photo will be saved 4 5 13 Back Count DEA Controlled Substances The Back Count feature is used to count the remaining pills in the stock bottle after each ...

Page 108: ...top of the count screen in the same manner as the target quantity for Rx filling Begin the counting procedure as usual and when you press Finish the transaction is recorded and if a back count is required the display at right will appear Note The Back Count will occur after a Double Count is preformed if enabled and required Dispense the pills The Back Count screen will be displayed The expected a...

Page 109: ...r If Finish is pressed and the amount is a mismatch the warning message at right appears If all of the pills in the open bottle for the NDC have been counted press the YES or Press NO to return to the Counting Pills screen If Require Adjust Reasons was selected in the Double Check menu on page 48 a reason menu will be displayed See the example at right Select a reason and press the OK button The d...

Page 110: ... into the User Login table as described in Login Scan out menu item See Login Scan Out menu on page 56 If you d like to implement user barcodes in your pharmacy but don t have the resources to print custom barcode labels you can print the example barcodes on the next page apply them to a small badge and issue to your personnel However if you need to maintain a high level of security where ID numbe...

Page 111: ... 5 1 User login barcodes I D 75302 I D 75301 I D 75303 I D 75304 I D 75305 I D 75306 I D 75307 I D 75308 I D 75309 I D 75310 I D 75311 I D 75312 I D 75313 I D 75314 I D 75315 I D 75316 I D 75317 I D 75318 I D 75319 I D 75320 I D 75321 I D 75322 I D 75323 I D 75324 ...

Page 112: ...ary For more information on the remote auditor see Remote Auditor The audit report automatically starts with the most recent data 6 1 Access Eyecon Auditor 1 Press the Auditor button on the START screen The Auditor window appears shown at right 6 2 Initial use The first time you use the Auditor it is suggested the Eyecon be named This will ensure that any reports saved are appropriately named so t...

Page 113: ...ow key to show the drop down list of time periods you can choose from for the depth of the report See the example at right NOTE the report depth selection is not available for Inventory reports 6 3 3 Auditor Filters Press the Auditor Filters button to select the filters for the report The screen at right is displayed NOTE The Auditor Filters selection is not available for Inventory or Data Usage r...

Page 114: ...button to save the displayed photo and the last viewed report to a USB flash drive 2 Press the zoom button at the bottom center of the screen to zoom the photo 3 Press the Back button to return to the report Transactions screen 4 Press the Back button again to return to the Auditor screen 5 Press the Exit button when finished to return to the START screen 6 3 6 Accessing the saved photos and repor...

Page 115: ...lder will be a report s with a time code Double click the file you want to view and it will open in Excel if the csv file type is associated with Excel on your computer 6 Click the Photos folder to see a list of photo filenames containing dates Double click to open in your photo viewer ...

Page 116: ...d you will need to configure a few fields This example shows how to configure for Eyecon hosted database 1 Choose Eyecon hosted database 2 Click on Scan to see all available Eyecons in the network 3 Double click on the Eyecon that is the server The fields on the right side of the screen populate with the Target Name Serial Number and IP address of the selected Eyecon 4 Click on Save Connect after ...

Page 117: ...s for that Eyecon are displayed 3 Click on Save Connect to view the Report Detail Selection for that Eyecon 4 Click on View Data to run the report This could take a while depending on the size of the report 5 To view a specific tray photo select a specific record and click the View Tray Photo button An example of the screen is shown at right If more than one image is available use the arrows to sc...

Page 118: ...m the Eyecon START screen press the Count Only button 7 Scan the barcode of a selected bottle of tablets and pour any quantity pills onto the Eyecon counting tray preferably 30 or more Ensure that none of the pills are stacked upon each other Note the quantity displayed on the Eyecon screen 8 Lift the counting platter dumping the pills into funnel Transfer pills from the funnel into a vial and the...

Page 119: ...Eyecon 9420 9430 Instruction Manual 119 Table 7 1 Eyecon Accuracy Log Date Time Name Quantity Verified Notes ...

Page 120: ...120 Eyecon 9420 9430 Instruction Manual Accuracy verification procedure ...

Page 121: ... EAN JAN Supplementals 2 and 5 digits User Programmable Supplementals Supplemental 1 Supplemental 2 UPC EAN JAN Supplemental Redundancy Decode UPC EAN JAN Supplemental AIM ID Transmit UPC A Check Digit Transmit UPC E Check Digit Transmit UPC E1 Check Digit UPC A Preamble UPC E Preamble UPC E1 Preamble Convert UPC E to A Convert UPC E1 to A EAN 8 JAN 8 Extend UCC Coupon Extended Code Coupon Report ...

Page 122: ...ode 39 Convert Code 39 to Code 32 Italian Pharmacy Code Code 32 Prefix Set Length s for Code 39 Code 39 Check Digit Verification Transmit Code 39 Check Digit Code 39 Full ASCII Conversion Buffer Code 39 8 1 4 Code 93 Code 93 Set Length s for Code 93 8 1 5 Code 11 Code 11 Set Lengths for Code 11 Code 11 Check Digit Verification Transmit Code 11 Check Digit s 8 1 6 Interleaved 2 of 5 ITF Interleaved...

Page 123: ...odabar Set Lengths for Codabar CLSI Editing NOTIS Editing Codabar Upper or Lower Case Start Stop Characters Detection 8 1 9 MSI MSI Set Length s for MSI MSI Check Digits Transmit MSI Check Digit MSI Check Digit Algorithm 8 1 10 Chinese 2 of 5 Chinese 2 of 5 8 1 11 Matrix 2 of 5 Matrix 2 of 5 Matrix 2 of 5 Lengths Matrix 2 of 5 Check Digit Transmit Matrix 2 of 5 Check Digit 8 1 12 Korean 3 of 5 Kor...

Page 124: ...l UPU FICS Postal 8 1 15 GS1 DataBar GS1 DataBar GS1 DataBar Omnidirectional GS1 DataBar Truncated GS1 DataBar Stacked GS1 DataBar Stacked Omnidirectional GS1 DataBar Limited GS1 DataBar Limited Security Level GS1 DataBar Expanded GS1 DataBar Expanded GS1 DataBar Expanded Stacked Convert GS1 DataBar to UPC EAN 8 1 16 Composite Composite CC C Composite CC A B Composite TLC 39 UPC Composite Mode Com...

Page 125: ...ly Maxicode QR Code QR Inverse MicroQR Aztec Aztec Inverse Han Xin Han Xin Inverse 8 1 18 Symbology Specific Security Levels Redundancy Level Security Level UPC EAN and Code 93 Intercharacter Gap Size 8 1 19 Macro PDF Macro PDF Transmit Decode Mode Symbols Transmit Macro PDF Control Header Escape Characters Flush Macro PDF Buffer Abort Macro PDF Entry ...

Page 126: ... performing the Add To Total operation for larger counts that cannot be accommodated on a single fill of the tray 5 Funnel Checking a The 9430 can scan the camera images at key points in the dispensing process to check and warn if pills are not completely removed from the tray and funnel thus helping to ensure that all counted pills are placed in the patient vial and all excess pills are returned ...

Page 127: ...ions have been correctly filled which can be used to address and short circuit unjust litigation attempts 9 3 Power On Behavior 1 Each time the model 9430 is powering up the camera auto focus process will run This can take up to a minute to complete 2 Ensure that the focus target behind the tray is unobstructed Once completed the Eyecon will advance to the Start Menu and is ready to use ...

Page 128: ...tents and or Vial label would be captured simultaneously The user will be given the opportunity to capture multiple sets of these photos if needed 9 4 3 Capture Stock Bottle Enabling this parameter will cause the Eyecon to prompt the operator to place the stock item on the tray after the Vial Label and or Contents Photo s have been captured The next 2 parameters specify which counting modes should...

Page 129: ...ate an extra button press in the dispensing process 2 Require Side Camera Rx Detection Enabling this parameter results in the side camera locating and decoding a barcode label on the vial to ensure that the label applied to the vial is the correct label The barcode contents must be the same as that which was used to initiate the Count mode NOTE This section only applies to Validation mode The user...

Page 130: ...e funnel has been emptied a Touch slide on the live view shown on the screen to pan around the camera s image to bring the bottom of the funnel into view b use the arrows or click on the numeric value in the top half of the menu to adjust the location of the red rectangle defining the perimeter of the funnel opening c use the arrows or click on the numeric value in the bottom half of the menu to a...

Page 131: ...ed Press OK to save any changes you have made to the brightness setting 7 Advanced Configuration Additional configuration menus exist in the Adv Support menu These menus will not normally need to be accessed within a pharmacy and therefore require the use of a factory supplied code to access them Check with Eyecon Support if you are experiencing issues with your Eyecon 9430 If they believe that so...

Page 132: ...ed it may be necessary to recalibrate the platter to do so go to Settings General Calibrate Platter 2 Next the funnel is confirmed to be empty If not the warning at right is displayed a Dispense any pills remaining in the funnel If the alert persists try cleaning the funnel to remove any residue or debris If that fails to resolve the problem go to Settings Color Cameras Calibrate Funnel and verify...

Page 133: ... count is achieved if there are any excess pills in the funnel the Finish will appear grayed out with Funnel not Empty above it until the pills are removed b if the grayed out Finish button is clicked the camera s view of the funnel is shown to identify what the camera is seeing that is preventing the completion of the transaction 4 If funnel tray checking is enabled after the count has been saved...

Page 134: ...ner will capture the label applied to the filled vial and shown on the right side of the display If desired the stock bottle that was used to fill the Rx can be place adjacent to the filled vial to capture an image at the same time However ensure that the placement of the stock bottle does not impact the ability to detect the vial barcode if enabled 7 Press Save Done to capture the photos OR if ad...

Page 135: ...rd SQL database The photos captured are also stored in a SQL table and linked to the corresponding translation 1 The auditor operates the same on a 9430 and the 9420 as described in the main body of the manual except the additional photos may be viewed by pressing the Next button below each photo 2 Additional photos of the same type may be viewed by pressing the button ...

Page 136: ... of types of high resolution color photos of the items being dispensed at various stages of the dispensing process 1 The following specifics the naming convention for these saved photos when they are exported from the Eyecon in any of the three methods supported 1 Auditor or Remote Auditor Exports are provided on demand by the user 2 Photo Retriever Specific photos can be requested over the networ...

Page 137: ... a single dispense will have the same date time stamp on the photo filename The actual time stamp annotated on each photo will vary and indicate the instant the photo was saved If the same Rx and Order ID are captured again the Date Time of the photos can be used to identify a specific dispense TT TYPE These are used to designate the type of photo Most of the photo types can have multiple occurren...

Page 138: ...el 9430 also captures color photos of each Rx Dispensed in addition to the black and white photos described above Which color photos are captured is configurable in the Eyecon s Settings Color Camera menu The next three photos are captured simultaneously as the 3 black and white photos are listed above respectively 1 CoTP Color Tray Photo Captured at the same time as each of the black white tray p...

Page 139: ... to capture and save this photo or skip this step 3 CoST Color Stock bottle Top View photo Eyecon Can be configured to capture and save this photo or skip this step 4 CoSS Color Stock bottle Side View photo Captured simultaneously as the CoST photo This naming convention will result in all the photos for a single Rx fill to be grouped together if the list of files is sorted by filename in a viewer...

Page 140: ...GET requests this feature works identically to the operation on the 9420 except some additional arguments are available that allow for all or some subsets of the captured color photos to be returned AllPhotos This argument will send all available photos that match the Rx or the OrderID arguments TrayBW TrayColor VialTop VialSide FunnelPre FunnelPost If no additional arguments are appended to the P...

Page 141: ...C Calibrate Platter 32 33 Camera test 62 canner test 61 Cleaning 17 Clear PMSS Data 50 Count Only 78 Counting 80 88 D Definitions 24 Delete Report Data 42 Dispensing large quantities 104 Double Count DEA Controlled Substanc es 107 Drug Number Not Found 97 Drug Substitution 29 87 E Edit drug database 98 External scanner 15 Eyecon Native Modes 78 Eyecon Operation 78 F Funnel 12 Funnel Slide Gate 12 ...

Page 142: ...date 27 Settings menu Auto Updater menu 62 Backup Restore menu 68 Barcode menu 33 Data menu 41 Double Check menu 54 General menu 28 Inventory menu 71 Login Scan Out menu 56 Multi Eyecon menu 67 Pharm Mgmt SW menu 47 Remote Server menu 53 TCP IP menu 46 Test menu 61 Trained Drugs menu 67 Shutdown 22 Software Updates 21 Speaker test 62 Specifications 11 START Screen 78 Start up Screen 78 Stock bottl...

Page 143: ... Instruction Manual 18 Use PMSS Connection Timeout 49 User login barcodes 110 V Validation 34 78 Validation mode operation 84 Vial 24 Vial label 24 Video training 12 View a Report 113 W Warranty Policy 24 Wrong Drug 87 ...

Page 144: ...19 Eyecon 9420 9430 Instruction Manual ...

Page 145: ......

Page 146: ...Avery Weigh Tronix USA 1000 Armstrong Dr Fairmont MN 56031 USA Tel 866 260 6540 Fax 507 238 4195 Email Eyecon awtx itw com eyeconvpc com ...

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