12
68-2400-50
Rev. B
04 13
Extron Headquarters
+1.800.633.9876 (Inside USA/Canada Only)
Extron USA - West
Extron USA - East
+1.714.491.1500 +1.919.850.1000
+1.714.491.1517 FAX
+1.919.850.1001 FAX
Extron Europe
+800.3987.6673
(Inside Europe Only)
+31.33.453.4040
+31.33.453.4050 FAX
Extron Asia
+65.6383.4400
+65.6383.4664 FAX
Extron Japan
+81.3.3511.7655
+81.3.3511.7656 FAX
Extron China
+86.21.3760.1568
+86.21.3760.1566 FAX
Extron Middle East
+971.4.299.1800
+971.4.299.1880 FAX
Extron Korea
+82.2.3444.1571
+82.2.3444.1575 FAX
Extron India
1800.3070.3777
(Inside India Only)
+91.80.3055.3777
+91.80.3055.3737 FAX
© 2013 Extron Electronics All rights reserved.
www.extron.com
TeamWork Kits • Installation Guide (Continued)
“Show Me” Button LEDs Stay Off When Pressed:
Cause 1
— The cable is not plugged into a source device that is producing an active video output signal:
Solution — Verify that the source device is on and producing an active signal.
Cause 2
— Contact or Tally wiring is incorrect:
Solution — See
“Show Me” Cables
(page 8) to ensure the contact and tally pins are correctly wired.
Cause 3
— The switcher is not powered on:
Solution — Verify that the switcher is powered
on
.
Cause 4
— Problem with “Show Me” cable:
Solution — Try connecting the video source to a different cable. If the second cable works correctly, there
may be a problem with the “Show Me” cable. Contact an Extron Support representative at
www.extron.com/
company/contactus.aspx
.
Cause 5
— Problem with Switcher:
Solution — If none of the cables work correctly, there may be a problem with the switcher. Contact an Extron
Support representative at
www.extron.com/company/contactus.aspx
.
Cause 6
— The source device does not 5V:
Solution — This is a problem with the source device. HDMI specifications require pin 18 to carry a +5V output
and VGA specifications require pin 9 to carry a +5V output.
The Display Does Not Automatically Turn On:
Cause 1
— Incorrect wiring:
Solution — Verify that the RS-232 communication cable is connected properly between the IPLink controller and
Extron switcher.
Cause 2
— There is no video signal present at “Show Me” cables:
Solution — Verify that an active signal is present at the input of any of the “Show Me” cables.
Cause 3
— IPLink configuration is missing or corrupted:
Solution — Contact an Extron Support representative at
www.extron.com/company/contactus.aspx
.
Cause 4
— Display power is out of sync:
Solution — The display is in standby mode. Turn on the display using the remote or the physical power button.
Cause 5
— Display has sleep mode enabled
Solution — Go to the menu for the display and disable the sleep mode feature. Turn on the display using the
remote or physical power button.
The Display Stays On and Never Turns Off:
Cause 1
— Video signal is present at “Show Me” cables:
Solution — Verify that no active signals are present at the inputs of any of the “Show Me” cables. The TeamWork
system is designed to turn off the Display only when no video signals are present.
