Explorer Group 2003 Tourers, Owner'S Handbook Manual

Page: 71 / 110

SERVICING
SERVICING
It is a condition of your warranty that your
caravan is serviced once a year by an
authorised Explorer Group retailer or
service centre. Proof of this will be
required in the event of a warranty claim.
Your caravan requires servicing at least once a
year for safety, efficiency and to protect the
investment you have made. Whether the
caravan is used for short trips or continental
long range touring, regular servicing is
necessary and will ensure continued enjoyment
of your holiday home.
Retailers will carry out your annual servicing
using the latest techniques and equipment (a
list of the items to be inspected, tested and
adjusted appears on the Service Vouchers at
the rear of this guide), and will complete the
service document as proof of regular
maintenance.
As with motor vehicle service documents, not
only will the proof of regular servicing enhance
your caravan’s resale value but in the unlikely
event of any defect appearing at some later
date it is vital that service history can be
identified. We suggest service invoices are
retained with this guide.
MAINS ELECTRICS
It is recommended that you have your Mains
Electrics System inspected by an
NICEIC approved contractor every 3 years.
CUSTOMER SERVICES
Should you require any replacement parts
for your caravan it is necessary that you
contact the retailer from whom you
purchased the caravan or any Explorer
Group approved retailer and give the
following information which will help in
identifying the required component:
a) Model and make of caravan
b) VIN number
c) Description of fault
ALL PARTS MUST BE ORDERED AND
SUPPLIED THROUGH AN APPROVED
RETAILER.
All the illustrations and descriptive matter in this
guide are intended to give a general idea of the
caravan. Changing market and supply
situations may prevent the manufacturer from
maintaining the exact specifications and details
in this handbook and we therefore reserve the
right to alter specifications and materials as
conditions demand.
Retailers are independent of the manufacturer
and have absolutely no authority to bind the
manufacturers by any express or implied
undertaking or representation.
REPAIRS
The Explorer Group Limited, together with its
suppliers, are continually undertaking extensive
research into testing of, and repair procedures
and materials such as sealants, adhesives,
gaskets and tapes. Therefore if for any reason
your new caravan is damaged or requires repair
then only an approved Explorer Group Retailer
or service centre should undertake such repair.
All such repairs should be undertaken using
only approved Explorer Group genuine parts
recommended sealant and following Explorer
Group Procedures.
The cost of transporting, towing or moving the
caravan by any means, to or from the place of
repair is the responsibility of the owner.
The manufacturers will also undertake to supply
certain specialist repairers with the necessary
spare parts. In this case, your selected
repairer must contact the AFTER-SALES
DEPARTMENT with all enquiries.
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