Explorer Group 2003 Tourers, Owner'S Handbook Manual

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INTRODUCTION
WATER INGRESS
CODE OF PRACTICE
We at The Explorer Group Limited want our
customers to be sure that, in buying one of our
products, you are buying the very best. We
would like you to continue to believe this for a
long time after you have made your purchase.
We are confident that our new products, built
with innovative manufacturing techniques and
tested materials, make water ingress concerns
unnecessary.
In fact, we are so confident of our new products
that we follow a ‘Code of Practice’ which gives
certain guarantees to our customers, both
consumers and retailers, of financial
reimbursement of repair costs should problems
occur.
THE CODE
The code applies to all new Explorer Group
products manufactured after 1st September
1998.
All customers with documentary proof of
annual services by an approved Explorer Group
Limited retailer or service centre, will be paid in
full for the costs of repairs due to water ingress.
This is valid for up to 5 years from the original
date of purchase of a new product.
Customers without a full service history may
receive up to 100% of the costs of repair for
water ingress damage in year 2 of ownership,
up to 75% in year 3, up to 50% in year 4 and up
to 25% in year 5. Each case will be examined
on its own merit. The Explorer Group Limited
will decide the amount of contribution towards
the repair costs.
Customers who bought new caravans between
September 1996 and August 1998 will also be
covered under this code, providing they have
documentary proof of annual services by
approved Explorer Group Limited retailers or
service centres.
Customers exchanging their current Explorer
Group model for a new Explorer Group model
will not have the value of their part exchange
reduced due to potential water ingress issues,
providing that there is documentary evidence
that the caravan has been annually serviced
and that it is less than 5 years old.
CONDITIONS ATTACHED TO THE CODE
• Repairs may only be carried out after
approval by The Explorer Group Limited
(dependent upon individual circumstances).
• The Explorer Group Limited will pay the
costs of repairs, only after approved work
has been carried out.
• The Code is not retrospective. Caravans
traded-in prior to implementation of the
Code are not covered.
• In the case of dispute, The Caravan Club
will agree with The Explorer Group Limited,
the appointment of an independent
arbitrator. The Explorer Group Limited will
pay for the costs of arbitration subject to the
consumer paying a £100 deposit.
• If the arbitrator finds in favour of the
customer, then the deposit will be returned.
If the arbitrator finds in favour of The
Explorer Group Limited, the customer will
lose the deposit.
• Where the arbitrator awards a sum of
money less than an offer made by The
Explorer Group Limited, which has already
been rejected by the customer, then the
deposit is forfeited.
• The arbitrator’s decision is final and both
parties must agree to abide by the decision.
NOTE: The Explorer Group Limited warranties
may be transferred to a second owner for a
small fee.
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