Copyright © 2014 EXOR International S.p.A. All Rights Reserved.
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eTOP-MON 1200T/1205T/1500T/1700T/1900T User Manual
Preface
Warranty and RMA
EXOR Warranty Period
EXOR manufactures products that are new or equivalent to new in
accordance with industry standard. EXOR warrants that products will be
free from defect in material and workmanship for 2 years, beginning on
the date of invoice by EXOR. HCP series products (Blade Server) which are
manufactured by EXOR are covered by a three year warranty period.
NEXCOM Return Merchandise Authorization (RMA)
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Customers shall enclose the “EXOR RMA Service Form” with the returned
packages.
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Customers must collect all the information about the problems
encountered and note anything abnormal or, print out any on-screen
messages, and describe the problems on the “EXOR RMA Service Form”
for the RMA number apply process.
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Customers can send back the faulty products with or without accessories
(manuals, cable, etc.) and any components from the card, such as CPU
and RAM. If the components were suspected as part of the problems,
please note clearly which components are included. Otherwise, EXOR is
not responsible for the devices/parts.
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Customers are responsible for the safe packaging of defective products,
making sure it is durable enough to be resistant against further damage
and deterioration during transportation. In case of damages occurred
during transportation, the repair is treated as “Out of Warranty.”
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Any products returned by EXOR to other locations besides the customers’
site will bear an extra charge and will be billed to the customer.
Repair Service Charges for Out-of-Warranty Products
EXOR will charge for out-of-warranty products in two categories, one is
basic diagnostic fee and another is component (product) fee.
Repair Service Charges for Out-of-Warranty Products
EXOR will charge for out-of-warranty products in two categories, one is
basic diagnostic fee and another is component (product) fee.
System Level
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Component fee: EXOR will only charge for main components such as
SMD chip, BGA chip, etc. Passive components will be repaired for free,
ex: resistor, capacitor.
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Items will be replaced with EXOR products if the original one cannot be
repaired. Ex: motherboard, power supply, etc.
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Replace with 3rd party products if needed.
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If RMA goods can not be repaired, EXOR will return it to the customer
without any charge.
Board Level
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Component fee: EXOR will only charge for main components, such as
SMD chip, BGA chip, etc. Passive components will be repaired for free,
ex: resistors, capacitors.
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If RMA goods can not be repaired, EXOR will return it to the customer
without any charge.
