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Possible problem
Potential cause
Suggested action
The washing can
not work
1.The power supply may not be opened
1. Please turn on the power
2. The water supply may not be opened
2. Please open the inlet water valve or check if there
is an uncontrolled water outage
3. The filter may be blocked
3. Please replace a new filter. It has a service life of
approx. half a year
4. The user may not be seated on the seat
4. Please sit on the seat and adjust siting position
5. Seat cover may be closed
5. Please open the cover and sit on the seat
6. CLEAN-ME bidet function might not be used for
more than 72 hours
6. If the CLEAN-ME bidet function is not used for
more than 72 hours, the system starts the self-
-cleaning process, which lasts about 3 minutes. The
control buttons are invalid during this time. After the
process is completed, the functions return to normal.
The nozzle goes
back suddenly
1. The washing cycle lasts 3 minutes. The nozzle
will stop spraying after 3 minutes, then goes back
1. This is normal and please re-press the „wash”
button to start washing again.
2. There may be some problems with water supply 2. Please check if there is an uncontrolled water
outage
3. Seated sensor may detects that the user left
the seat
3. Please adjust your sitting position
4. Seat cover may be closed
4. Do not put down the cover when it is washing
Low water flow rate
1. The water flow rate may be set at low grades
1. Please increase the flow rate as per „adjusting
water flow rate” of operating instructions
2. The water supply pressure may be too low
2. Please check and ensure the water supply pressu-
re is ≥ 0.07MPa
3. The filter may be blocked
3. Please replace a new filter. It has a service life of
approx. half a year
4. The nozzle may be blocked
4. Please replace a new nozzle
Low water
temperature
1. The water temperature may be set at too low
grade
1. Please set the water temperature at higher
grades as per „Adjusting temperature” in operating
instructions
2. The temperature of water supply may be too low 2. Please set the water temperature at high grade as
per „Adjusting temperature” of operating instruction or
decrease flow rate as per „Adjusting water flow rate”
Nozzle comes out
slowly
When start washing function, the nozzle will be
self- cleaning before coming out, which takes
some time
This is normal
The water flows out
but the nozzle does
not comes out
1. When start washing function, the nozzle will
be self-cleaning before coming out. When the
washing is over, this process starts again
This is normal
2. CLEAN-ME bidet function might not be used for
more than 72 hours
This is normal. If CLEAN-ME bidet function is not
used for more than 72 hours, when the user operates
the washing, it will open about 3-minutes length self-
-cleaning process
Night light is always
off
1. May occur in the bright environment
1. If the night light is set in the „smart” mode, the night
light is not working in the bright environment
2. The night light function may be turned off
2. Please open the night light function and adjust the
night light mode as per „Light Setting” of operating
instructions
Night light is always
on
1. May occur in the dark environment
1. When the night light is set at smart mode,the night
light will be always on when in the
dark environment
2. There may be something covering the knob
2. Remove the object which may cover the knob
3. The night light may be set at always on mode
3. Please adjust the night light mode as per „Light
Setting” of operating instructions
Troubleshooting
The nozzle goes
back automatically
with manual cleaning
1. The nozzle goes back after 5 minutes washing
process
1. This is normal
2. The „stop” button might be pressed
2. The manual cleaning will be stopped if press the
knob or press the „stop” button on the remote control
3. Maybe the seated sensor detects that the seat
is closing
3. Please do not put down the seat during the manual
cleaning
There are BEEP
sounds when the
bidet is working
There is a short BEEP when you are sitting down
and a long BEEP when you stand up. There is
also a short BEEP when the device has received a
command from user
This is normal. You can turn off the sound. See
„Sound setting”
The budet is not
working normally
Maybe there is something abnormal
Please shut off the power and turn on after one
minute. If the bidet still cannot work properly, please
contact with seller
The light around the
knob flash twice with
constant BEEP
The water supply temperature may be too high
Please shut off the power and water supply, stop
using the product and then contact with seller
The light around the
knob keep flashing
There may be something wrong with the product
Please check if the electric power and water supply
are normal, cut off the power and restart the product.
If the bidet still cannot work, please contact with
seller.
Recycling
•
Do not dispose of electrical appliances as unsorted municipal waste, use separate collection facilities.
•
Contact you local government for information regarding the collection systems available.
•
If electrical appliances are disposed of in landfills or dumps, hazardous substances can leak into the
groundwater and get into the food chain, damaging your health and well-being.
•
When replacing old appliances with new ones, the retailer is legally obligated to take back your old
appliance for disposals at least free of charge.
Notice
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