11
Trouble Shooting
If the unit develops a problem during use, switch off for your safety and consult the list of
common faults below. If the problem detected is not shown please call your sales and
service department for advice.
Problem symptom
Possible cause
Solution
Stop working
Power plug is not inserted
in the socket
To insert the plug again
Power supply socket
without electricity
Check the circuit breaker
Machine damage
Contact sales and service
department
UV head has stopped
working
UV head has no power, the
internal circuit board
damaged
Contact sales and service
department
Strange noise
Dust chamber is full
Remove the dust chamber and
empty the waste. Refit the empty
dust chamber.
Air duct is blocked
Remove the dust chamber and
carefully remove the blockage
from the air duct. Do not use
sharp tools as these may damage
your unit
Reduced suction
Dust cup is full or HEPA
filter is too dirty
Empty and gently wash the filter
in water. The filter must be
completely dry before use.
Dust leaks out during
using
Dust chamber is damaged.
Replace the dust chamber. Call
sales department to purchase
new part.
Filter not installed.
Motor may be damaged, stop
using the vacuum and contact
sales/service department for
advice.
UV lamp does not light Handheld vacuum cleaner is
not correctly locked into the
UV head.
Switch off and stop using the
vacuum cleaner and lock the
vacuum cleaner into the UV head
before turning back on.
Safety switch (2 small
roller) is not in contact with
the surface
Make the bottom of the machine
in good contact with the surface
Infrared window and the
rear lower surface is too
high
Adjust the height as above
