26
EVM Solutions (Pty) Ltd 210 Main Street, Somerset West, Western Cape, South Africa, 7130
Support : 07 28 42 42 82
www.evx.co.za
Document Number: 100-(1011-3)-301-3
EVM
Solutions
(Pty)
Ltd
Warranty
EVx™ is a registered trademark of EVM Solutions (Pty) Ltd.
EVM Solutions (Pty) Ltd take great pride in the quality and durability of our products. We’re confident that
you will be impressed as well, and we stand behind all of our products.
Every bike/e-bike we sell is covered by a limited warranty against
manufacturing defects
subject to the
terms below:
Covered Products:
1.
This warranty applies only to products, parts, & components (hereafter PRODUCTS) that have been
manufactured, assembled, or sold in new condition by
EVM Solutions (Pty) Ltd Hereinafter referred
to as EVX.
2.
This warranty applies only to replacement/repair of PRODUCTS in case of a
manufacturing
flaw in
materials or workmanship, in accordance with the Scope of Warranty Service, and subject to any and all
exclusions, limitations, and procedures explained below.
3.
This warranty is
not transferable in any way
and may not be exercised by anyone other than the original
retail buyer (hereafter BUYER) of the PRODUCTS, only if the BUYER has retained constant ownership of
the PRODUCTS since their original purchase of the PRODUCTS and only to PRODUCTS purchased in
new condition
either:
A.
directly from EVX, or
B.
from an authorized dealer of EVX who in turn purchased or received the bike directly from EVX
(e.g., this warranty does not apply to used or second-hand bikes, nor does it apply to pre-
owned PRODUCTS).
Warranty Period:
1.
Battery packs are covered under warranty for a period of 1 year on manufacturing defects only. We DO NOT cover wear
and tear or USAGE in your battery.
2.
Other electronic components are covered under warranty for a period of 1 year from the date of purchase
3.
Bicycle frames are covered by a 1-year warranty against manufacturing defects.
4.
For all PRODUCTS, this warranty expires 1 years from the date the PRODUCTS were delivered to the BUYER, unless
excluded from warranty or otherwise voided from coverage under warranty.
5.
Retain the proof of purchase to validate the warranty period of the product when lodging a warranty claim.
6.
New Bike Guarantee -We offer full replacement of defective parts with free shipping within the first 7 days of your bike
order. After 7 days the customer is responsible for all return shipment costs to EVX. EVX will pay for shipping to the
customer only.
Warranty Exclusions:
The intent of this warranty is to ensure that the BUYER of any new PRODUCTS sold by EVX or any EVX product
sold by an authorized EVX dealer will receive a quality product, free of manufacturing flaws. This warranty should
not be considered to be an insurance policy against any damage occurring after the products are received, nor
as explicit or implicit acceptance by EVX of responsibility for the consequences resulting from the failure of any
PRODUCTS, irrespective of whether the failure itself is covered by this warranty.
In addition, the following situations are excluded from this warranty or lead to exclusion from this warranty:
1.
Warranty claims not made in accordance with Warranty Claims Process (explained below)
2.
PRODUCTS with technical alterations that have been made without the approval of the manufacturer
3.
PRODUCTS with alterations to or additions to which use incompatible or non-original parts
4.
Damage to or failure of PRODUCTS resulting from weather or ordinary wear and tear.
5.
Theft, robbery, vandalism, intentional damage, damage resulting from bumps and scrapes after
possession of the PRODUCTS has been transferred to the BUYER.
6.
PRODUCTS that haven’t been manufactured or sold by EVX
7.
Incidental/consequential damage or injury
8.
PRODUCTS that have been used or transported inappropriately or improperly (e.g., by loading a EVX bike
above the maximum weight recommendation)
9.
PRODUCTS with damage resulting from improper maintenance (e.g., storing battery fully discharged over
the winter)
10. Any electrical component that has been opened, altered, partially disassembled, or completely
disassembled except by EVX or an authorized EVX dealer.
11. Any PRODUCTS that have been disassembled in a manner not authorized by EVX or that have had
repairs attempted by anyone not authorized by EVX.
12. PRODUCTS that have been damaged due to improper adjustment or worn components
