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EVM Solutions (Pty) Ltd 210 Main Street, Somerset West, Western Cape, South Africa, 7130  

 

[email protected] 

          Support : 07 28 42 42 82        

 www.evx.co.za

 

Document Number: 100-(1011-3)-301-3 

13.  PRODUCTS with damage resulting from an accident 
14.  PRODUCTS that have been lent, leased, or rented commercially 

15. 

Bicycles not registered with EVX by the BUYER 

within 60 days of delivery/sale 

16.  Warranty shall not apply to PRODUCTS and/or situations in accordance with the terms of a specific sale 

(e.g., scratches and dents to scratch & dent discounted merchandise) 

17.  Cleaning of any PRODUCTS 
18.  PRODUCTS that were not purchased by BUYER in new condition 
19.  EVx will not pay for any third-party service or part replacement unless agreed upon prior to the fix. 
20.  EVx will not pay for return shipping on any damaged or defective product or component. 
21.  EVx will not cover any damage that may occur during shipping if the owner sets up their own shipping 

option or if the bike is shipped using a freight forwarder or similar service. 

22.  This  warranty is only valid in South Africa 

 

Scope of Warranty Service 

In case of a warranty claim within the warranty period for a non-excluded situation EVX agrees to: Repair 
or  replace  the  failed  warrantied  PRODUCTS  with  equivalent  parts/accessories/components  at  the 
discretion  of  EVX,  by  EVX,  an  authorized  EVX  dealer,  or  by  a  third-party  with  the  approval  of  EVX. 

Replacement parts may not be identical to those being replaced. 

 

Any additional non-warranty work done concurrently with a warranty repair/replacement will be subject to 
ordinary parts/labor fees. This includes anything not included by the warranty as well as anything excluded 
from the warranty. 

 

No service, repair, or parts replacement provided under warranty will extend the original warranty period. 

 

Warranty Claims Process 

1. 

Register your bike within 60 days of purchase by sending an email to 

[email protected]

 

Other products do not require registration. 

2. 

If you suspect that any part/component is defective, 

do not attempt to repair or replace it yourself 

or to have it repaired or replaced before contacting us

 doing so may invalidate your warranty and 

may cause additional damage, not necessarily limited to the PRODUCTS in question, and may also 
create the risk of injury. 

3. 

Contact EVX via email to submit your warranty claim: 

[email protected]

EVX will not replace any part 

without inspection or evaluation of  photos or video of the damaged part. 

4. 

We will contact you to make plans for inspection and any warranty repairs. 

5. 

All claims to this warranty must be made through EVX. Proof of purchase may be required with any 
warranty request. Before making a warranty claim, we suggest that you contact our Technical Support 
team at [email protected] as there might be a simple fix for your problem. Valid warranty claims will be 
processed  through  EVX  as  soon  as  possible  but  within  a  guaranteed  period  of  one  year  of  initial 
purchase. 

 

Severability 

The  invalidity  or  unenforceability  of  any  provisions  of  this  Agreement  shall  not  affect  the  validity  or 
enforceability of any other provision of this Agreement, which shall remain in full force and effect. 
Any  provision  of  this  agreement  deemed  to  be  invalid  or  unenforceable  shall  be  interpreted,  unless 
prohibited  by  law,  in  accordance  with  the  provision’s  intent  and  in  consideration  of  applicable  laws  and 
corresponding industry standards. 

 

Shipping Damage Claims 

IMMEDIATELY inspect your product(s) for damage. Freight damage claims are extremely time sensitive. 
We will not accept freight damage claims later than 14  (Fourteen) days from receipt of the product. Note 
any damage to your product(s) on the delivery note before you and the driver sign-off on the shipment. Take 
pictures of any damage that is found and date the images when possible. Keep all packaging and paperwork 
until the inspection process is complete. Whenever possible, report damage claims within 7 days of delivery 
to  a  EVx      customer  support  representative.  Please  contact  our  Customer  Support  team  for  return/ 
replacement instructions at [email protected]

 

Summary of Contents for e-LINK 1013

Page 1: ...o the following models EVM model number PRODUCT CODE DESCRIPTION MODEL COLOUR SIZE Men 1011 1011 0 5 0 42 XL BLK e Bike XL 8 8 AH BATTERY GRAPHITE BLACK XL 1011 1011 0 5 0 42 XL BLUE e Bike XL 8 8 AH BATTERY ROYAL BLUE XL 1012 1012 0 5 0 42 L SILV e Bike L 8 8 AH BATTERY BRIGHT SILVER L Unisex or Ladies 1013 1013 0 5 0 42 M RED e Bike M 8 8 AH BATTERY TRAFIC RED M 1013 1013 0 5 0 42 M GYEL e Bike ...

Page 2: ... details of using and operating our range of men s e Track and ladies e Link e bikes Please read through this guide to learn about your e bike and what owning an e bike will mean for you Safety First Your e bike there to enhance your outdoor lifestyle and activities Always adhere to best practices and discuss safety precautions when driving in groups Always wear a bike helmet It is a regulatory re...

Page 3: ...u are uncertain You can also visit your nearest bicycle shop for sound advice You can also send us an email to info evx co za and we can send you more specific info as continuous feedback keeps us generating more guides Be sure all the moving and removeable parts on your e Bike are properly torqued tightened and connected in particular the items you had to install If you have any doubts contact us...

Page 4: ...ong trip The battery can be charged on your bike or you can remove it from the e Bike to charge it at a convenient location inside your house or at a charging station See Removing Battery pack later in this document To charge the battery Be sure the e Bike is powered off Be sure to always use only the charger supplied with the product Using another charger may void your battery warranty The charge...

Page 5: ...h is not supplied or approved to charge your bike Do not place anything over the charger or cover its body while it is charging The charger can become warm during charging Do not use the charger in wet areas or in rain Do not drop the charger or subject to high vibration Notes If your battery is low you should choose a lower level of assist if going on stops and hills The sports mode will demand e...

Page 6: ...on Locate the power button on the rear face of the LCD Display Have both feet off the pedals as the torque sensor will calibrate when turning on Press and hold the power button for a couple of seconds The LCD display panel will turn on giving an indication of the battery s charge level and selected assist level The e Bike can now ride on battery power alone Throttle and pedal Assist will be availa...

Page 7: ... e Bike firstly with the power switched off and make sure of the safety of your surroundings and other bike users or vehicles We recommend a 15 minute pedal stop start gearshift and brake session firstly for at least 10 to 15 minutes to make sure you are comfortable to ride the e Bike Once you are comfortable driving and operating the bike you can now switch the power on and prepare for your first...

Page 8: ... the handlebar when seated The control system automatically cuts power to the motor when either brake is being used During the first 40 to 50 Full stops the brakes will wear down in a settling in period and for optimal brake efficiency an adjustment must be made at this point Changing gears The gear lever shifter is located on the right side of the handlebar when seated Figure 3 Location of the Ge...

Page 9: ... start pedaling the controller will make the motor turn accordingly The bike will now maintain a constant Pedal Assistuntil 1 The brakes are applied or 2 The or buttons are pressed to adjust the Assist level or 3 Youstop pedaling or 4 The battery runs down completely Once you are riding you can push the Throttle lever this will increase power to the battery and the e Bike will accelerate Using the...

Page 10: ... should be recharged soon Select a lower assist level 1 Bar Stop using the throttle and recharge the battery pack The LCD display also give you an indication of the battery s voltage The battery s voltage will vary greatly depending on a variety of conditions The voltage will decrease temporarily when using the throttle and or assist It will also drop when going uphill regardless of the charge sta...

Page 11: ...st level and pedal along with the motor Reduce payload weight Properly inflating your tires between 3 5 to 4 bar Coast to a stop and avoid rapid decelerations Notice Riding downhill or pedaling when not using the throttle will not recharge the battery pack Do not over inflate the tires Battery Information and Safety About the Lithium battery The Lithium battery does not have a memory effect associ...

Page 12: ...le Improper usage can cause explosion or fire Do not short circuit the battery s terminals Do not use the bicycle if the temperature is over 45 Celsius Extreme Hot temperature may damage the battery Do not disassemble the battery pack Do not submerge the battery in liquid or use in wet areas Do not set flame to the battery Do not expose battery to freezing temperatures for an extended period Figur...

Page 13: ... into the hub of the rear wheel When power is sent to the motor it will begin to spin propelling the bike forward Gear Lever Shifter The gear shifter changes the ratio between the pedals and the rear wheel It is used to find a more comfortable pedaling setting under different riding conditions The low gear is used for pedaling during starts uphill or loaded riding The higher gears are use when ped...

Page 14: ...icycle when facing to the front of the bicycle Locate the Keyhole on top of the battery Insert the battery key into the keyhole Turn the key counterclockwise and hold Lift the battery lever positioned next to the key shown in figure 9 below Figure 9 Location of the key and lever to release the battery on the e Bike Pull the upper portion of the battery towards you The battery will pivot sideways a...

Page 15: ...n the seat post Tighten the seat clamp and close the lever to lock in the seat s height 2 Adjusting the seat tilt Adjust the seat tilt and seat distance forward or backward by screwing the Allen screws Shown in Figure 10 in or out Tighten the bolts securely to lock in your desired position Both the front screw and the rear screw have to be adjusted to enable tilt 3 Adjusting the handlebar tilt ang...

Page 16: ...o a pre trip inspection Inspect the tires brake pads and chain condition regularly Do not ride up or down extremely steep inclines Do not exceed the weight carrying capacity Figure 12 The Chain and Brake pads should be inspected regularly Electric Bicycle Safety For maximum stability avoid accelerating or braking while turning Avoid riding in extremely wet conditions Do not leave the electric bicy...

Page 17: ...Motor SP009LY Saddle SP010LY Side Stand SP011LY Battery Charger SP012LY Frame eTrack SP013LY Frame eLink SP014LY If you experience a problem with your e Bike and you cannot repair it yourself please contact your nearest EVx dealer for inspection or repair Do not modify your product it may render the product unsafe and any modifications will void your warranty Before you store your e Bike we recomm...

Page 18: ...ort 07 28 42 42 82 www evx co za Document Number 100 1011 3 301 3 Open the box to start the unpacking Fig 13 Open the box Remove the protection materials and remove the box containing the charger Fig 14 Remove the packing protection materials Fig 15 Remove the Front Wheel from the box 11 ASSEMBLY PROCEDURE ...

Page 19: ...Document Number 100 1011 3 301 3 Fig 16 Remove the e Bike from the box and place it on its handles Fig 17 Remove the Battery from the frame Remove the Front Wheel Shaft Fixed to the Front Wheel Spokes and unscrew the shaft lock nut Insert the shaft into Wheel and screw the shaft lock nut back Fig 18 Preparing the Front Wheel for assembly ...

Page 20: ... 28 42 42 82 www evx co za Document Number 100 1011 3 301 3 Fig 19 Place the e Bike on the seat and the handlebars Fig 20 Remove the protective plastic inserted into the Front Wheel shaft position by pulling it upward Fig 21 Align the Front Wheel Brake disk with the Brake Pads and lower the wheel onto the frame ...

Page 21: ...0 1011 3 301 3 Fig 22 Seat the shaft in the holder fasten the swivel nut and lock the swivel nut as shown Fig 23 Locate the pedals in the box packed together with Charger and screw both the pedals into position Note that one pedal screw in with a Left Hand Thread and the other with a Right hand Thread Fig 24 Remove the protective covering from the battery ...

Page 22: ...2 42 82 www evx co za Document Number 100 1011 3 301 3 Place the e Bike on its wheels and let it rest on the stand Fig 25 Hook the battery into the plastic at the battery location point on the frame Fig 26 Swing the battery into the frame Fig 27 Push the battery onto the frame making sure it aligns with the connector ...

Page 23: ... za Support 07 28 42 42 82 www evx co za Document Number 100 1011 3 301 3 Fig 28 Push the battery firmly onto the connector making sure it aligns with the connector Fig 28 Battery should be flush with the plastic frame when inserted Fig 28 Rotate the Display to be visible from the top and fasten it ...

Page 24: ... 3 301 3 Fig 29 Switch the display on by pushing and holding the On Off Button a few seconds Note If the Display does not come on the battery may be flat or the battery is not properly seated Fig 30 The keys to lock unlock the Battery will be found attached to the cables cut it loose and insert it in the battery key holder to lock and unlock Store the spare key ...

Page 25: ...astened Rotate the wheel and make sure it rotates freely Listen for any squeaking sound that may indicate a mis aligned brake disk with brake assembly Align the brake assembly by loosening the holder nuts and moving the assembly slightly to align it re fasten and repeat until the wheel rotate freely Fasten after alignment Fig 31 Adjust the brake assembly align it and lock it Before Riding Make sur...

Page 26: ...he manufacturer and don t exceed the weight limit of any product Don t use ride your eBike in traffic or any other environment that may present danger until you have built up some familiarity with the product and all installed accessories Use only parts accessories approved by EVx and have all installation performed by an EVx authorized mechanic Installation of unauthorized parts accessories may v...

Page 27: ...ge under warranty 5 Retain the proof of purchase to validate the warranty period of the product when lodging a warranty claim 6 New Bike Guarantee We offer full replacement of defective parts with free shipping within the first 7 days of your bike order After 7 days the customer is responsible for all return shipment costs to EVX EVX will pay for shipping to the customer only Warranty Exclusions T...

Page 28: ...egistration 2 If you suspect that any part component is defective do not attempt to repair or replace it yourself or to have it repaired or replaced before contacting us doing so may invalidate your warranty and may cause additional damage not necessarily limited to the PRODUCTS in question and may also create the risk of injury 3 Contact EVX via email to submit your warranty claim info evx co za ...

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