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EVM Solutions (Pty) Ltd 210 Main Street, Somerset West, Western Cape, South Africa, 7130
Support : 07 28 42 42 82
www.evx.co.za
Document Number: 100-(1011-3)-301-3
13. PRODUCTS with damage resulting from an accident
14. PRODUCTS that have been lent, leased, or rented commercially
15.
Bicycles not registered with EVX by the BUYER
within 60 days of delivery/sale
16. Warranty shall not apply to PRODUCTS and/or situations in accordance with the terms of a specific sale
(e.g., scratches and dents to scratch & dent discounted merchandise)
17. Cleaning of any PRODUCTS
18. PRODUCTS that were not purchased by BUYER in new condition
19. EVx will not pay for any third-party service or part replacement unless agreed upon prior to the fix.
20. EVx will not pay for return shipping on any damaged or defective product or component.
21. EVx will not cover any damage that may occur during shipping if the owner sets up their own shipping
option or if the bike is shipped using a freight forwarder or similar service.
22. This warranty is only valid in South Africa
Scope of Warranty Service
In case of a warranty claim within the warranty period for a non-excluded situation EVX agrees to: Repair
or replace the failed warrantied PRODUCTS with equivalent parts/accessories/components at the
discretion of EVX, by EVX, an authorized EVX dealer, or by a third-party with the approval of EVX.
Replacement parts may not be identical to those being replaced.
Any additional non-warranty work done concurrently with a warranty repair/replacement will be subject to
ordinary parts/labor fees. This includes anything not included by the warranty as well as anything excluded
from the warranty.
No service, repair, or parts replacement provided under warranty will extend the original warranty period.
Warranty Claims Process
1.
Register your bike within 60 days of purchase by sending an email to
Other products do not require registration.
2.
If you suspect that any part/component is defective,
do not attempt to repair or replace it yourself
or to have it repaired or replaced before contacting us
doing so may invalidate your warranty and
may cause additional damage, not necessarily limited to the PRODUCTS in question, and may also
create the risk of injury.
3.
Contact EVX via email to submit your warranty claim:
EVX will not replace any part
without inspection or evaluation of photos or video of the damaged part.
4.
We will contact you to make plans for inspection and any warranty repairs.
5.
All claims to this warranty must be made through EVX. Proof of purchase may be required with any
warranty request. Before making a warranty claim, we suggest that you contact our Technical Support
team at [email protected] as there might be a simple fix for your problem. Valid warranty claims will be
processed through EVX as soon as possible but within a guaranteed period of one year of initial
purchase.
Severability
The invalidity or unenforceability of any provisions of this Agreement shall not affect the validity or
enforceability of any other provision of this Agreement, which shall remain in full force and effect.
Any provision of this agreement deemed to be invalid or unenforceable shall be interpreted, unless
prohibited by law, in accordance with the provision’s intent and in consideration of applicable laws and
corresponding industry standards.
Shipping Damage Claims
IMMEDIATELY inspect your product(s) for damage. Freight damage claims are extremely time sensitive.
We will not accept freight damage claims later than 14 (Fourteen) days from receipt of the product. Note
any damage to your product(s) on the delivery note before you and the driver sign-off on the shipment. Take
pictures of any damage that is found and date the images when possible. Keep all packaging and paperwork
until the inspection process is complete. Whenever possible, report damage claims within 7 days of delivery
to a EVx customer support representative. Please contact our Customer Support team for return/
replacement instructions at [email protected].
