31
Change log positioning to hide any
direct view of LED strip.
Log positioning.
Replace PCB.
Please see Evonic
YouTube video.
Thermostat faulty.
7)
Heater coming on randomly
Timer has been accidentally set.
Double check timer settings.
8)
LED streaking
LED dropped down.
LED needs to be re
-
stuck into place.
9)
Heater cutting out
Build up of hot air triggering heater cut
-
out unit.
Ensure the appliance has the required
aperture for air to circulate and prevent
build
-
up. Recommended
4" (100mm)
10)
Noisy fans
Fan has slipped off
-
centre of
mechanism
Press red button on side of fan to re
-
centre to stop it from catching.
Please
see Evonic YouTube video.
11)
Connectivity
Your router is not connecting
with your fireplace.
Internet may be operating on 5hz
frequency. Try logging onto your router
configuration page and change the
frequency to 2.4hz to improve range.
App commands are not being
processed by fireplace.
Same as above. Also the node may
need re
-
flashing or replacing.
Please see Evonic YouTube video.
Flashing white or blue in
between animation sequence.
Animation colours are not
correct.
Connection may be interrupted.
Ensure the LED strip is properly
inserted into the connector.
Please
see Evonic YouTube video.
Same as above.
11)
Lighting errors
