10
After Sales Support
(AU) 1300 886 649 (NZ) 0800 836 761 | [email protected]
FAQs
If you encounter problems with your heater, check in the list of frequently asked
questions below for solutions to common problems. If none of the suggested
solutions help you solve the problem, or if you experience any other problems
with your heater, do not try and manage them by yourself. Contact our after sales
support centre for advice on repair or replacement.
Will I save energy when I run the heater on the low power setting?
That depends. Running the heater on a low power setting will not require as
much electrical current, however, it will also not provide as much heat output as
on the high power setting. So you may need to run it for longer to warm up the
room.
Can I use the heater with an extension cord?
No. If an extension cord is used with a heater the cord may overheat and cause a
fire risk.
Can I dry clothes on the heater?
No, never place clothes or other items directly on top of the heater as they will
block the convection heat outlets at the top, which presents a fire risks and can
lead to overheating and damage to the appliance. To assist with drying clothes or
towels, hang them up in the vicinity of the heater, but without them touching the
appliance; clothing and other flammable items must be at least 1m away from
the heater.
My heater was knocked over and it stopped heating.
When the heater is knocked over, the automatic tip-over switch activates and
stops heating as a safety precaution. It should work properly again once you
have placed the appliance in a normal, upright position and reset the controls.
