Euromag EUROSONIC 2000 HH, User Manual

Page: 43 / 80

EUROMAG | 43
WARRANTY AND SERVICE
7. WARRANTY AND SERVICE
7.1 WARRANTY
The products manufactured by EUROMAG INTERNATIONAL are warranted to be free from defects in materials
and workmanship for a period of one year from the date of shipment to the original purchaser. EUROMAG
INTERNATIONAL’s obligation should be limited to restoring the meter to normal operation or replacing the
meter, at EUROMAG’s choice, and shall be conditioned upon receiving written notice of any alleged defect
within 10 days after its discovery. EUROMAG INTERNATIONAL will determine if the return of the meter is
necessary. If it is, the user should be responsible for the one-way shipping fee from the customer to the
manufacturer.
EUROMAG INTERNATIONAL is not liable to any defects or damage attributable to miss usage, improper
installation, out-of-spec operating conditions, replacement of unauthorized parts and acts of nature. Besides,
fuses and batteries are not part of this warranty.
THE FOREGOING WARANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESS OR IMPLIED WARRANTIES
(INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE, AND WARRANTIES ARISING FROM DEALING, TRADE OR USAGE.)
7.2 SERVICE
For operational problems, please contact the technical support department by telephone, fax, email or internet.
In most cases, problems could be solved immediately.
For any hardware failure of the instrument, we recommend our customers to send back the instrument for
service. Please contact the technical support department with the model number and serial number of the
unit before sending the unit back to us. Both numbers can be found on the product label. For each service or
calibration request, we will issue a Return Materials Authorisation (RMA) number.
Take notice that the cost for repairing can only be determined after receipt and inspection of the instrument.
A quotation will be sent to the customer before proceeding with the service.
Important Notice for Product Return
Before returning the instrument for warranty repair or service, please read the following carefully:
1. If the return item has been exposed to nuclear or other radioactive environment, or has been in contact with
hazardous material which could pose any danger to our personnel, the unit cannot be serviced.
2. If the return item has been exposed to or in contact with dangerous materials, but has been certified as
hazard-free device by a recognized organization, you are required to supply the certification for the service.
3. If the return item does not have a RMA# associated, it will be sent back without any service conducted.