Eternal GU125T, Installation And Operation Manual

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Grand Hall Limited Warranty
Warranty Periods
Limitation on Implied Warranties
There are no warranties which extend beyond the face of this Grand Hall Limited Warranty. Grand Hall
disclaims all other warranties expressed or implied, regarding the Product, including any implied warranties of
merchantability,
 tness for a particular purpose or non-infringement. In the United States, some states do not
allow the exclusion of the implied warranties so the above exclusion may not apply to you. Some states
do not allow limitations on how long an implied warranty lasts, so any such limitation may not apply to
you.
The warranty period for the Heat Exchanger or Tank expires upon the  rst of the following events to occur:1.
1. 7 years from purchase;
2. 12,500 total burner hours*
* No more than 6 hours of daily usage can be exceeded.
Warranty Periods for other Components
Parts Warranty
: The maximum term of the limited warranty on parts, other than the Heat Exchanger and Tank,
is six (6) years from date of purchase.
Disclaimers
1. Improper Installation – Product not installed in accordance with the instructions set forth in the Manual,
including but not limited to usage of non-approved materials or plumbing connections, use of dielectric/
galvanized unions, improper venting, failure to follow local codes, or improper gas supply.
2. Misapplication – Product installed for any purpose other than supplying sufficient non-Hard, Potable
domestic hot water that is delivered through a faucet, or fixture, or failure to conform with the factory
performance and installation speci
 cations set forth in the Manual shall be considered Misapplication, including
but not limited to: undersized system where Product cannot meet peak demand, disregarding Grand Hall sizing
recommendations, power or direct venting with air intake exposed to contaminated environment, solely closed-
loop space heating applications, and uncontrolled or improperly sized recirculation that causes excessive run
times not in accordance with Product lifecycle speci
 cations.
3. Residential Application – Product installed in a single family residence where no more than one family
utilizes the installed Product for domestic hot water supply under 140 ° F.
4. Hard Water – Hard Water shall mean any water that contains a water hardness of greater than 15 grains per
gallon (250ppm).
5. Potable Water – Public utility or well supplied drinkable water in compliance with EPA secondary maximum
contaminant levels (40 CFR part 143.3) http://water.epa.gov/drink/contaminants/secondarystandards.cfm
How to Obtain Warranty Service
Please contact your licensed, authorized Eternal contractor to learn how to obtain diagnostics and warranty
service for your water heater. You can find authorized contractors at
www.eternalwaterheater.com . Simply
enter your zip code for a listing of nearby authorized contractors. Be sure to have your model number, serial
number and the error code displayed on the front of the unit available for your contractor so that he/she may
arrive at your location with the necessary tools and parts to remedy the situation. The contractor may contact
our technical support department 24/7 toll-free at
1-866-946-1096 and we will help troubleshoot through the
process. The labor and service stated in this section are excluded from this Warranty and Grand Hall has no
express or implied duty to provide, pay or subsidize any labor or service performed.
Warranty Periods for Heat Exchanger or Tank
US Contact: Manufacturer:
Grand Hall USA, Inc. Grand Hall Enterprise Co., Ltd.
3838 W. Miller Rd., 9th Floor, No 298, Rueiguang Rd.
Garland, TX 75041 Neihu, Taipei Taiwan (114)
Toll-Free: 866-946-1096