23
18. Warranty certificate
24 Months warranty form date of purchase.
Dear customer,
Congratulations on purchasing this ESU Mobile Control II set. This high quality product was manufactured applying the most advanced production methods
and processes and was subject to stringent quality checks and tests.
Therefore ESU electronic solutions ulm GmbH & Co. KG grants you a warranty for the purchase of ESU products that far exceeds the national warranty as
governed by legislation in your country and beyond the warranty from your authorised ESU dealer. ESU grants an extended -
manufacturer’s warranty of 24 months from date of purchase.
18.1. Warranty conditions
This warranty is valid for all ESU products that have been purchased from an authorised ESU dealer.
Any service, repair or replacement under this warranty requires proof of purchase. The filled in warranty certificate together with the receipt from your ESU
dealer serves as proof of purchase. We recommend keeping the warranty certificate together with the receipt.
In case of a claim please fill in the enclosed failure report card as detailed and precise as possible and return it with your faulty product.
18.2. Extent of warranty / exclusions
This warranty covers the repair or replacement free of charge at the discretion of ESU electronic solutions ulm GmbH & Co. KG of any faulty part that is caused
by design faults or faults in production, material or transport. Any further claims are explicitly excluded.
The warranty expires:
1. In case of wear and tear due to normal use.
2. In case of modifications of ESU – products with parts not approved by the manufacturer.
3. In case of modification of parts, particularly missing shrink sleeves, or wires directly soldered to the decoder.
4. In case of inappropriate use (different to the intended use as specified by the manufacturer).
5. If the instructions as laid down in the user manual by ESU electronic solutions ulm GmbH & Co. KG were not adhered to.
Due to liability reasons any inspections or repairs can only be carried out on products that are not installed in a locomotive or coach. There is no extension of
the warranty period due to any repairs carried out by ESU or replacement of parts or of the entire product.
You may submit your warranty claims either at your dealer or by shipping the product in question with the warranty certificate, the receipt of purchase and the
fault description directly to ESU electronic solutions ulm GmbH & Co. KG at:
Electronic solutions ulm GmbH & Co. KG
- Garantieabteilung -
Edisonallee 29
D-89231 Neu-Ulm
Warranty certificate