21
Now connect the meanwhile active Mobile Control with a USB port of your
computer. The device must be detected automatically. The software offers
the update of both Apps automatically, which are provided by ESU for the
Mobile Control.
• The actual “Mobile Control II” App
• The ESU background process for controlling the throttle knob, known as
the “ESU Input Services“.
Click onto “Start update” in order to commence the update.
For security reasons the Android operating system requires you to confirm
the installation as the next step. Press the “Ok” button on the screen of your
Mobile Control handset. Then the operating system will display which autho-
risations are required by the Apps to be installed and asks you, if you agree.
You must also confirm this by touching the “Install” button.
The first App will be installed after a few seconds. Now you must trigger
the update of the throttle services by pressing the “Install next App” button
on your PC. Here you must also confirm the process by pressing the “Ok”
button on the screen of your Mobile Control.
16. ESU Support
Should you have any specific questions regarding your Mobile Control hand-
set or your ECoS command station, you are welcome to raise such questions
in our online forum. Before you can do that you must register with the fo-
rum.
16.1. Registration
In order to be able to provide you with optimal service we kindly ask you to
register an account under http://www.esu.eu/register.
What are the advantages of this registration?
When you register, you enter the serial number of your ECoS, amongst
others, and thus your ECoS is automatically registered with us. Should there
be any problems with the software or anything else, we could inform you
directly about this. The most practicable way to do this is via the internet.
Furthermore you will have access to the latest software version after your
successful registration. Registered users (!) can download the software free
of charge from the software download area on our website.
All following software updates (at a later date) for your ECoS will definitely
be free of charge. Guaranteed. You may be assured of this. In addition, you
may participate in the ESU user forum.
16.2. Forum
Since its introduction in late 2006 the ESU support forum has turned into one
of the most successful internet platforms. You may ask any questions related
to all ESU products in this forum. Our support team endeavours to resolve
any issues or problems together with you. Thus everybody will profit from
the knowledge off all participants since other users are permitted to provide
answers as well.
16.3. Technical hotline
Your model train or hobby shop is your competent partner for all your ques-
tions regarding Mobile Control as well as model trains in general.
You may also post your questions regarding ESU products in the Support
Forum on our homepage under
www.esu.eu
.
The support forum is the preferred method for getting quick and competent
answers. In the “Support” area on our homepage you will also find many
hints regarding FAQs.
ESU Support