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If you call in for technical support or warranty
support: before any control board or motor will be
permitted to be sent in for testing or warranty you will be
required to e-mail digital photos to the technician.
This is done in your best interest to save unnecessary shipping expenses and time lost. Many times
we can come up with solutions to issues by seeing pictures that relay information that is impossible
to relay through a phone conversation.
Below is an example of a control board picture that we will be looking for
:
Warranty / Troubleshooting Notice