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GUARANTEE.
CONDITIONS OF GUARANTEE
Your ESSE is guaranteed against defects arising from faulty
manufacture for 2 years when supplied by an ESSE Specialist.
Upon registration of the warranty, ESSE will extend the guarantee
period to 5 years from purchase. Your details must be registered
with us by either returning the completed warranty card or by
completing registration on-line at
www.esse.com
. The warranty
must be registered within 1 month of installation to qualify for the
5 year warranty.
The appliance must be only used for normal domestic purposes and
in accordance with our instructions, be correctly installed and
serviced.
The guarantee does not cover:
Installation
Wear and tear
Parts deemed to be replaceable or service parts including electrical
components that may be replaced during the normal usage of the
appliance.
Enamel damage caused by impact, spillage, water ingress or
condensate attack from flue or by using unsuitable fuels.
This guarantee is personal to the original purchaser and not
transferable.
Any cooker or defective part replaced shall become the Company’s
property
HOW TO PROCEED WITH A COMPLAINT
If you have cause for dissatisfaction with your cooker, you should
first contact your ESSE dealer, who will bring your concerns to our
attention. We will assess the nature of the complaint and either
send replacement parts for your dealer to fit, or arrange for an ESSE
engineer to inspect the appliance and carry out any work that may
be deemed necessary. If the fault is not actually due to faulty