User Manual
© 2019 AMETEK Electronic Systems Protection / Technical Support: 1-800-645-9721 / ametekesp.com
31
VI.
TROUBLESHOOTING
The Filter and Data Interface Cable contain no user-serviceable parts. Do not attempt
product disassembly, as this will void the product warranty.
Le filtre et le câble d'interface de données ne contiennent aucune pièce réparable par
l'utilisateur. N'essayez pas de démonter le produit, car cela annulerait la garantie du produit.
El filtro y el cable de la interfaz de datos no son piezas que un usuario pueda reparar. No
intente desarmar el producto, ya que esto anulará su garantía.
1.
enVision PCS
Filter
2.
Software
Symptom
Possible Cause
What To Do
Red LED On,
Green LED Off,
No power at output.
Incorrectly wired branch circuit
outlet. The LCD EVENT
MONITOR will display the nature
of the wiring fault.
Contact a licensed electrician to correct the branch
circuit outlet wiring.
Red LED Off,
Green LED Off,
No power at output.
No voltage or unacceptable
voltage at branch circuit outlet, or
enVision PCS
Filter output
manually turned Off.
If the LCD EVENT MONITOR is not on, there is no
power at the wall receptacle. If the voltage is
unacceptable, the LCD EVENT MONITOR will
display the type of voltage condition. Use the
Diagnostic Software to measure the voltage at the
wall receptacle. Contact a licensed electrician to
troubleshoot the wall receptacle. Use the Diagnostic
Software to manually turn the outlets On.
Red LED Off,
Green LED On,
No power at output.
Defective product.
Contact ESP for product replacement at
800.645.9721.
Symptom/Error
Message
Possible Cause
What To Do
Unable to automatically
determine COM Port
Data interface cable not properly
connected, or EV is not connected to AC
mains.
Check interface cable connections at
PC and EV. Ensure that EV is powered
by AC mains.
COM Port not
successfully configured.
Windows User Account Control has
prevented the software from automatically
modifying the COM Port settings in the
system registry.
Exit the software, right-click the desktop
shortcut, and select “Run As
Administrator” or select “Troubleshoot
Compatibility” and follow the wizard.
Unable to locate or read
dictionary file.
One or more language dictionary files
cannot be found in the installation
directory.
Uninstall the software, and then reinstall
the latest version.
Problem communicating
with EV.
Data interface cable not properly
connected, or EV is not connected to AC
mains.
Check interface cable connections at
PC and EV. Ensure that EV is powered
by AC mains.
COM Port Settings are
not correct, which may
result in non-optimal
operation.
The COM Port has not been properly
configured.
Configure the COM Port following the
steps listed in the
Configure the Data
Interface Cable and COM Port
section
of this manual.
Wrong or corrupt file.
A file import operation has been
attempted with an invalid or corrupt data
file.
Select a valid data file for import.
