11
END USER WARRANTY
Trademarks
ESI and SW10K are trademarks of EGOSYS, Inc. Windows is a trademark of Microsoft Corporation. Apple, Mac,
Macintosh are trademarks of Apple Computer, Inc. Other product and brand names are trademarks or registered
trademarks of their respective companies.
End User Warranty
EGOSYS, Inc. (ESI) warrants this product, under normal use, to be free of defects in materials and workmanship for a
period of One(1) year from date of purchase, so long as: the product is owned by the original purchaser, with proof of
purchase from an authorized ESI dealer. This warranty explicitly excludes power supplies and included cables which
may become defective as a result of normal wear and tear.
In the event that ESI receives, from an original purchaser and within the warranty coverage period, written notice of
defects in materials or workmanship, ESI will either replace the product, repair the product, or refund the purchase at its
option. To obtain warranty service, the original purchaser or his authorized dealer must fill the support contact form at
http://www.esi-pro.com. In the event repair is required, shipment to and from ESI and possible handling charges shall be
borne by the purchaser. ESI will not accept returns without prepaid shipments. In the event that repair is required, a
Return Authorization Number must be obtained from ESI. After this number is obtained, the unit should be shipped back
to ESI in a protective package with a description of the problem and the Return Authorization Numer clearly written on
the package. All such returns must be shipped to EGOSYS, Inc. headquarters in Seoul, Korea (or US Office).
In the event that ESI determines that the product requires repair because of user misuse or regular wear, it will assess a
fair repair or replacement fee. The customer will have the option to pay this fee and have the unit repaired and returned,
or not pay this fee and have the unit returned and un-repaired.
The remedy for breach of this warranty shall not include any other damages. ESI will not be liable for consequential,
special, indirect, or similar damages or claims including loss of profit or any other commercial damage, even if its agents
have been advised of the possibility of such damages, and in no event will ESI’s liability for any damages to the
purchaser or any other person exceed the price paid for the product., regardless of any form of the claim. ESI
specifically disclaims all other warranties, expressed or implied. Specifically, ESI makes no warranty that the product is
fit for any particular purpose.
