ESI IVX 20, Installation Manual

Page: 47 / 55

IVX 20 Function 4: Auto attendant programming
G.3
In the example above, the branch IDs and branch titles shown are for programming purposes only.
The caller needs only to press
1 , 2 , etc., to move through the choices.
Function 43: Automatic day/night mode table
You program the day/night mode table by selecting the day of the week and then entering times
associated with the start of each day and night mode period. The times are entered in military time
(0000–2359). Each day can have up to 6 different times.
1.
Select the day of the week by pressing a
scroll
(
▼
or
▲
) key.
2.
Press # to confirm.
3.
Enter each time entry for the day displayed, separated by # . IVX will automatically select the
mode, day or night, associated with each time.
Note: Press a scroll (
▼
or
▲
) key to change the mode manually.
4.
Press
# #
.
5.
S croll (
▼
or
▲
) to select the next day to program or press # again to exit day/night mode
programming.
Note: To delete an entry, press HOLD .
Example: Here, night mode is programmed for:
•
After 5:00 PM on Monday, Tuesday, Thursday and Friday.
•
During lunchtime.
•
After 2:00 PM on Wednesday and Saturday.
•
All day Sunday.
Mon. Tue. Wed. Thu. Fri. Sat. Sun.
0800 D 0800 D 0800 D 0800 D 0800D 0800D
1200 N 1200 N 1400 N 1200 N 1200 N 1400 N
1300 D 1300 D 1300 D 1300 D
1700 N 1700 N 1700 N 1700 N
ID1
Main
Greeting
ID11
Sales
Goto
290
ID12
Admin
Goto
104
ID13
Tech
Support
Goto
292
ID14 ID15
General
Delivery
Goto
300
ID16
Prod Info
Goto
301
ID17
Tech on
Call
Goto
302
ID18
Directory
Function 611, Daytime Main Greeting: “Thank you for calling. If you know your party’s
extension, enter it now. For Sales, press
1
. For Administration, press
2
.
For Technical Support, press 3 . For a company directory, press 8 . Or, to reach the Operator,
press 0 .”
Function 612, Nighttime Greeting:
“You have reached our offices after normal
business hours. To leave a general message, press 5 . To receive product information, press
6 . To contact a technician on call, press 7 . For a company directory, press 8 .
Or, if you know your party’s extension, enter it now.”
Function 613, Holiday Greeting: “Our office is closed in observance of the holiday.
To leave a general message, press 5 . Or, if you know your party’s extension, enter
it now.”