ESI IVX 20, Installation Manual

Page: 42 / 55

Function 3: Extension programming IVX 20
F.6
Function 33: Department programming
You can create up to 10 departments (or “hunt groups” ), each with a maximum of 14 extensions.
You also can assign an extension to more than one department. Department numbers range 290–
299.
Department hunting methods
You can designate a department to be rung in one of the following methods:
•
In order — Calls will ring each phone in the order listed. If all are busy or none answer, the call
will call forward as programmed here.
•
All — Calls will ring all listed phones at the same time. If no extension answers or all are busy,
the call will call forward as programmed as part of this function.
•
UCD — Calls will be rotated evenly throughout the listed extensions. If none answer or all are
busy, the call will call forward as programmed here.
Procedure
Here are the programming steps.
1. 2. 3. 4. 5. 6.
Ext. Name Type CF day CF night List:
290 SALES IN ORDER 101 301 101,
102,
103
1.
Department number — Range is 290–299.
2.
Name — Used for the display, reports, and as a programming aid. The length can be up to 10
characters (See “Entering alphanumeric characters,” page C.2).
Default:
The department number.
3.
Type — Selected from one of the three possible types (all, in order, UCD).
Can be changed later without affecting its other programmed values.
Default: In order.
4.
&
5.
Call forward busy/no answer — The department can be set to call forward busy/no answer
(ie. when all extensions in the department are busy or do not answer) to an extension (100 –
113), another department (290 – 299), or a guest mailbox (300 – 309) for day mode and dif-
ferently for night mode.
Hint: To create a mailbox specifically for a department, use a guest mailbox and set call for-
warding for the department to that mailbox. Then create a Virtual Mailbox Key on the
phone(s) of those responsible to pick-up the department's messages.
Calls routed to an extension via a department will follow the department’s call forwarding.
While calls transferred to the extension will follow the extension’s call forwarding as pro-
grammed in Function 31 (see page F.1).
Default: X100.
6.
Department list — Enter the extension numbers that are assigned to this department. To delete
an extension number from a list, press HOLD . Please note that the order that the extension
numbers are entered will dictate the order called when the department selected is “in order.”