ESI IVX 20, Installation Manual

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IVX 20 Function 4: Auto attendant programming
G.1
Function 4: Auto attendant programming
You can program the auto attendant, in line programming (Function 2; see pages E E.1–E.5), to an-
swer calls immediately, on a delayed-answer basis, or not at all (i.e., for live answer at all times).
Day/night mode will change the main greeting announcement and affect rerouting of calls during
call processing.
The branches and routing is programmed in this function while the actual recording of the main
greetings is done in Function 6.
Function 41: Auto attendant branch programming
There are three types of branches — Main Greeting, GoTo and Directory. (See the diagrammed ex-
ample, page G.3.)
The Main Greeting branch (ID 1)
The Main Greeting answers incoming calls (as programmed in Function 2) and prompts the caller to
make a selection from the choices presented such as “For sales, press 1. For service, press 2. Or, for
admin, press 3.”
Three different greetings (day, night, and holiday) can be recorded and manually or automatically
set to play. See the example below.
When a caller makes a selection from the main greeting, he/she will then advance to the corre-
sponding GoTo branch or to the Directory branch.
Note: If a caller makes no selection during the prompt, he will be transferred the operator (Exten-
sion 100).
GoTo branches (ID11 – 17)
Branches 11 to 17 (choices 1 to 7 in the main greeting) are GoTo branches. Each blind-transfers the
caller to the extension (100–113), department (290–299), or guest mailbox (300–309) pro-
grammed in it.
•
If the destination is an extension and is busy or does not answer, it will be forwarded to the ex-
tension’s mailbox or forwarded as set at the station.
•
If the destination is a department and all stations in that department are busy or do not answer,
the call will follow call forwarding as programmed for that department in Function 33 (see page
F.6).
•
If the destination is a guest mailbox that has been turned off (the personal greeting has been
deleted), the call will be forwarded to the operator.
•
Automatic disconnect — If 9999 is programmed as a destination, the call will be automatically
disconnected.
Default: Destination for branch IDs 11–17 is 100.