Esi-Mail Setup and User’s Guide
Troubleshooting
11
Troubleshooting
Issue
Solution
Verify the password on your phone (PROGRAM then 51) matches the
password set in Esi-Mail (see page 6)
Notification messages do not appear
in the Outlook inbox.
Verify that the appropriate delivery option is set.
See Set local/remote delivery option on page 4.
If using the speaker, verify that the handset is on-hook.
Can’t hear messages being played.
Verify that your phone is nearby, and your speaker volume is turned up.
Error message “Timed out trying to
Connect to ESI NSP at …”
Verify that the correct information is entered under Esi-Mail Network
Options. See Set network options on page 7.
Verify that only one instance of Outlook is running (Check the Window
taskbar). Esi-Mail will only run in the first instance of Outlook.
Check to see if the Esi-Mail toolbar is “floating”.
Esi-Mail toolbar is missing
Right-click the Outlook toolbar and verify that the Esi-Mail is checked.
When double-clicking a voice mail
notification to play a voice mail, the
message does not play and a window
opens.
This may occasionally occur during busy times.
Use the Play button to play messages.
Right-clicking a voice mail notification
does not work (does not bring up the
context menu).
This can occur when Outlook first opens. It is normal for Outlook and Esi-
Mail to take a few seconds to synchronize. If this occurs, wait a few
seconds and try again.
Error message “Call Processing
Reported Error: …”
Your voice mailbox is being accessed by more than one location (another
phone or a remote location). If your voice mailbox is accessed, your Feature
Phone’s blue VOICE MAIL key will be lit. Before you can listen to
messages, the VOICE MAIL key must be blinking or off (not lit).
