Using Esi-Mail
Esi-Mail Setup and User’s Guide
8
Using Esi-Mail
Esi-Mail is seamlessly integrated with your Outlook inbox. When you open Outlook, Esi-Mail
synchronizes with your phone system voice mailbox. For example, new voice mail messages left in
your voice mailbox will be reflected as new voice mail notifications in your Outlook inbox.
Quick overview
The voicemail notification header displayed in the Outlook inbox contains name and number information
(Caller ID)
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, message duration, date and time. A header displayed in boldface font indicates a new
message. Messages can be played in any order by clicking the email and then clicking the Play button;
the message will be played through the speaker or handset of the ESI Feature Phone associated with
the voice mailbox. After the message has played, and it is not saved or deleted, it is treated as new. If
the message is deleted, the header will be moved to Outlook’s Deleted Items folder. Up to ten of the
most recent deleted messages can be restored from the deleted items folder in Outlook. Older voice
message notifications will remain in the Deleted Items folder, but cannot be played.
After a message is played via Esi-Mail, your Feature Phone will remain connected to voice mail for
several seconds to allow you to manipulate the voice message from the phone. You can save the
message, store Caller ID to your Personal Dex, and delete or move the message, all from your Feature
Phone. If you need to place a call while the phone is still connected to voice mail, either press the
RELEASE key or pick up the handset and then hang up.
You can use Esi-Mail locally (while in the office) or you can receive email notification remotely via your
Email (while off-site or traveling). See Set local/remote delivery option on page 4.
Note: While using Esi-Mail notification remotely (while out of the office), you will only receive email
notification of new voice mail messages. To play voice messages from a remote location, you must dial
into the phone system. Esi-Mail software is not required to receive remote email notification.
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Caller ID is provided by your telephone service company.
Saved (old) voice mail notification
Esi-Mail toolbar
New voice mail notification
