ESI-50L Administrator’s Manual
Administrator programming: An introduction
A.2
•
Twinning
— Lets a user set his/her extension so that an incoming call will ring both it and an additional
number simultaneously. The additional number can be either an internal extension or an off-premises
number, such as a cell phone or home phone.
•
Support
for these
options:
–
VIP
™
and
VIP Professional
— Each provides a value-added interface to an ESI system. Delivers call
control and unified messaging to
Microsoft
®
Outlook
®
2000/2002/2003/2007
. For details, see the
VIP
Product Overview
(ESI document # 0450-0608).
–
VIP PC Attendant Console
1
— Gives the user all the features of
VIP Professional
plus an expanded Call
Display and 200 virtual programmable feature keys to support the busy attendant. For details, see the
VIP PC Attendant Console Product Overview
(ESI document # 0450-0914).
–
ESI Presence Management
— Provides integrated building entry control, access control, status
indication, personal call routing, and (optionally) time and attendance management. For details, see the
ESI Presence Management
Product Overview
(ESI document # 0450-0794).
–
ESI Cellular Management
— Part of ESI Bluetooth Voice Integration, ESI Cellular Management provides
unique hardware and features to bridge the gap between cellular handsets and ESI’s desktop phones.
Voice mail features
•
Up to six built-in voice mail ports
— These are
in addition to
the 56 possible call-processing ports; thus,
you may build the system to its maximum for call-handling without having to balance voice mail needs versus
call-handling needs.
•
Highest-grade voice quality
(64-kilobit/second sampling) for voice mail and other storage of voice messages.
•
Quick Groups
™
— Makes it easy to leave voice mail messages for several users.
2
•
Quick Move
™
— Records a conversation into another user’s mailbox.
•
Virtual Mailbox Key
™
allows easy monitoring of a second mailbox.
•
Different mailbox types
, including cascade, guest, broadcast, group, informational, and Q & A.
•
Message-on-hold recordings
— Up to five recordings: three prerecorded, one customized, and one live-entry.
•
Message Recycle Bin
(undelete) — Remembers, and can restore, each mailbox’s 10 most recently
deleted messages.
Auto attendant features
•
Six levels, 100 branches
— Allow you and your customer to set up a more caller-friendly answering
environment, including a company directory.
•
Virtually unlimited call routing
— Includes pager or cell phone notification.
Phone overlays
Each ESI desktop phone comes with one overlay for the programmable feature keys. To order additional
overlays, visit the DESI
™
Web site,
www.desi.com
. While there, you may also want to download the free
Windows
-based software,
DESI Lite
, which allows you to print on the overlays. For assistance with DESI
products, contact DESI (the DESI Web site contains contact information).
Tip:
Remember
that
ESI System Administrator
(
Windows
-based software available from your ESI Reseller) also
lets you print on the overlays as well as perform many other programming tasks.
1
Previously
known
as
ESI PC Attendant Console
.
2
Not available on the legacy 12-Key Feature Phone.
