ESI-50L Administrator’s Manual Function
6:
Recording
E.3
Function 63: Message-on-hold (MOH) programming
MOH can be:
• A live feed from an external music source connected to the
MOH
connector located on the side of
the cabinet.
• One of three default, generic MOHs pre-recorded by the factory.
• A custom MOH loaded into the system by using a cassette recorder plugged into the
MOH
connector.
Function 631: MOH source
This selects the source for the system that will be played to callers on hold.
Code
Source
590
Live external source*
591
Pre-recorded music
592
Pre-recorded with “please continue to hold”
593
Pre-recorded with “dial 0 or extension from hold”
594
Customer-recorded message on hold
595
Customer-recorded message on hold
596
Customer-recorded message on hold
597
Customer-recorded message on hold
598
Customer-recorded message on hold
599
Customer-recorded message on hold
600
Customer-recorded message on hold
601
Customer-recorded message on hold
602
Customer-recorded message on hold
* Dialing off-hold doesn’t work (can still dial off greetings and announcements).
Default:
592 (generic message-on-hold).
Function 632: MOH recording
1.
Connect the message/music source to the MOH port on the side of the cabinet.
Note:
The connector is monophonic-only — if you use a stereo source, you must either set it to output
mono, if possible,
or
use a stereo-to-mono conversion cable (or adapter).
2.
Enter the prompt number to be recorded.
3.
Press
1
to begin recording. To aid you in queuing, the source will be played through the
phone’s speaker.
Note:
The recorded material should not have a “beginning” or “end” — so that playback can loop
continuously. The maximum record length is controlled by the amount of space available on the
Memory Module.
4.
Press
1
when finished. The recording will play back so you can review it.
5.
Press
#
to accept the recording.
Note:
Once you have recorded a custom MOH, you delete it by recording one second of silence.
