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6.6 – Warranty
Warrant conditions are set out in the Escort Data Loggers’ current Terms and Conditions. Below
please find the wording as per version TCEDLSINT042. This is, however, not binding and the
current Terms and Conditions will prevail over the details given here.
Product Warranty period is 24 months (excluding batteries).
Warranty does not cover:
- Loss of use or consequential loss,
- Calibration if the unit has been subject to environmental conditions
outside the specified ones
- Willful damage, mistreatment, misuse or abuse of the product,
- Loss or damage caused by the ingress of moisture, unless ordered with
immersion rating,
- Batteries,
- Circumstances where the unit has been modified from manufacturers
specifications,
- Exposure of the REDi to temperatures outside the specified storage
temperature (-40ºC to 85ºC (-40ºF to 185ºF),
- Exposure of the REDi to environmental conditions outside those deemed
acceptable by EDLS
In case of a warranty claim Escort Data Loggers will repair the goods or supply
an equivalent replacement.
In some circumstances, where a specific return was authorized, Escort Data
Loggers may permit the use of its Federal Express account for returning goods.
Such permission is valid ONLY for the authorized shipment. Escort Data Loggers
will not accept any freight charges for goods that have been returned without
Escort Data Loggers’ s expressed permission.
Customers and distributors may return product to us for accuracy testing, if they
have doubts as to the product’s overall accuracy:
- If the product is returned within the warranty period, a Traceability
certification will be performed, and a certificate issued.
- If the REDi does not pass the certification, i.e. the REDi is at fault, the
REDi will be replaced or repaired as per the warranty conditions and no
charges (other than freight charges) will apply. The new REDi will be
issued with a Traceability certificate free of charge.
- If the REDi reads within the specifications, a Traceability certificate
will be issued and you will be charged for this service.
- If the product is returned outside the warranty period, a Traceability
certificate will be issued and charged regardless of the outcome of the
test.
- Escort Data Loggers will not pay for any performance tests undertaken
by any outside organization without prior approval.
