P
AGE
7
T
UNE
B
ASE
200 I
NSTALLATION
& U
SER
’
S
G
UIDE
- M21201-01A1
Warranty Information
Terms of Coverage
- Each Escient Convergence Corp. branded music management system sold and installed
in the United States, comes with a standard one (1) year warranty. This warranty provides no-charge coverage
under normal product usage, for a period of one year from the date of registration and/or purchase (whichever
is earlier). This warranty program provides the following key features and benefits:
•
Twelve (12) months service, parts and labor.
•
Five (5) day turn around time on all standard in-warranty repairs. No charges to the customer other than
in-bound shipping charges which are determined by the shipping method. All return shipments will be via
Standard Ground Transportation (approximately 5 business days).
•
Twelve (12) months of regular hour telephone support (9AM to 7PM EST), Monday through Friday.
•
24-hour email response from the Escient Convergence Corp. Support Web Site.
•
Free software upgrades for a period of twelve (12) months. 24-hour on-line software maintenance
updates provided via a broadband or dial-up telephone connection.
•
Twelve (12) months of access to online music recognition services, including, but not limited to, CD text
information and cover art.
•
Access to 24-hour music database (CDDB) and entertainment services providing access to over 900,000
CD titles and associated information.
What is Covered
- The goal of this warranty is to cover operational problems that might arise with your
product during normal use. This includes failure to start, improper operation, or intermittent failures. As part of
the warranty, Escient Convergence Corp. will pay for all labor and materials used in the repair of the system.
Escient Convergence Corp. reserves the right to use new or factory refurbished parts in the repair of these in-
warranty systems.
Escient Convergence Corp. will also pay for the return shipment of the repaired system via standard ground
transportation.
At Escient Convergence Corp.’s discretion, the Company will repair or replace any system sent in for repair.
Upon repair, the product will be new or like-new in condition and will meet all necessary regulatory
requirements.
C
HAPTER
1 - I
NTRODUCTION
