Ericsson Dialog 4223 Professional User Manual Download

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Dialog 4223 Professional/Dialog 4225 Vision

Group features

Group Call-pick-up

People working in a team can have their phones programmed by

their system administrator to form Call Pick-up groups.
In a Call Pick-up group, any member can answer any individual call

to group members.

GrpPickUp

Press to answer (see display).

GrpPickUp

is not shown, press

more...

until it appears.

Notes:

You can also press

One Call Pick-up group can serve as an alternative to

another group. Calls to the alternative group can only be

answered when there are no calls to your own group.

Finland and Sweden, press

Common Bell Group

Calls are signalled on a common bell.

GrpPickUp

Press to answer (see display).

GrpPickUp

is not shown, press

more...

until it appears.

Notes:

You can also press

Finland and Sweden, press

Summary of Contents for Dialog 4223 Professional

Page 1: ...Graphics Properties and make the following settings Width 15 4 cm Important Height 11 2 cm May be smaller Top 5 3 cm Important Left 0 3 cm Important This text should then be hidden Dialog 4223 Profes...

Page 2: ...EN LZT 103 68 R4A Ericsson Enterprise AB 2006...

Page 3: ...rmation 6 Description 7 Free Seating optional 28 Incoming Calls 29 Outgoing Calls 35 During Calls 52 Call Metering 59 Call Forwarding 62 Absence Information optional 76 Messages 79 Group features 85 O...

Page 4: ...n all different telephone handling situations The user guide describes the functions and features of the Ericsson Dialog 4223 Professional and Ericsson Dialog 4225 Vision as they are programmed at del...

Page 5: ...ation may be subject to alteration modification or commercial use Ericsson will not be liable for any damages arising from use of an illegal modified or altered publication Warranty ERICSSON MAKES NO...

Page 6: ...r supply cord or plug is damaged disconnect the product and contact qualified service personnel Headsets used with this equipment must comply with EN IEC 60950 1 and for Australia AS NZS 60950 2000 Do...

Page 7: ...he key functions depend on the traffic state When you are requested see display press the required key to access the feature 3 Callback Indicating activating Callback See section When you receive a bu...

Page 8: ...and outgoing calls Inquiry can only be used for outgoing calls 7 Microphone Used for handsfree conversation 8 Clear Disconnect calls or exit a feature Can always be pressed instead of replacing the h...

Page 9: ...D or it can be downloaded from http www ericsson com enterprise library manuals shtml For more information please contact your Ericsson Enterprise certified sales partner D4 mode information The Dialo...

Page 10: ...required key to access the feature 3 Navigation key left Navigate one step to the left in the top menu See section Display information on page 16 4 Home Return to home position idle mode when you are...

Page 11: ...inging on page 109 9 Triple Access Line Handle calls Line 1 and 2 are available both for incoming and outgoing calls Inquiry can only be used for outgoing calls 10 Microphone Used for handsfree conver...

Page 12: ...l on page 120 19 Key panel With 17 programmable keys Up to four panels can be connected See section Key panel on page 116 Use the Designation Card Manager to make and print your own key panel designat...

Page 13: ...indications Extinguished lamp The feature is not active Steady light The feature is active or the multiple represented line is busy Slowly flashing lamp The line or feature is put on hold Rapidly flas...

Page 14: ...teristics The tones shown in this section are the most used tones worldwide Many markets use a differing tone for one or more situations Dial tone Special dial tone Ringing tone or queue tone Busy ton...

Page 15: ...of the incoming call The signals shown in this section are the most used signals worldwide Many markets use signals that are adapted for the local standards If you get a signal that is not described...

Page 16: ...isplays from different telephone states Notes The order in which the date is stated is system dependent All names and numbers presented on the displays in this user guide are examples Your phone has a...

Page 17: ...PhoneSet Access the PhoneSet menu See sections Settings on page 98 Accessories on page 116 and Troubleshooting on page 131 CallList Access the CallList menu See section Call list optional on page 96...

Page 18: ...alls See section Authority on page 49 Headset Preset Indicates that the phone is set for incoming and outgoing calls to be connected to the headset when you answer or make calls without lifting the ha...

Page 19: ...ll Outgoing call Indicates an outgoing call Bar indicator Indicates the shown part of the total list and where it is positioned in the total list Selection frame Indicates the subject to be called or...

Page 20: ...n is 2222 Note A long name overwrites the number Dialog 4225 Vision When your phone is idle the display shows the top menu Below the top menu time date name and your extension number are shown to the...

Page 21: ...the top menu traffic information and dialed name if available and number are shown If the called party s phone is diverted the forwarded call icon the answering extension name number when name is not...

Page 22: ...he display shows External instead of the number flashing If a diverting extension is calling the forwarded call icon the called person s name number when there is no name available type of diversion a...

Page 23: ...e number flashing If a diverting extension is calling the forwarded call icon the called person s name number when there is no name available type of diversion and the calling party s name and number...

Page 24: ...rogram Program CallWaiting Call waiting Program Enter Program melody mode Cancel DND Cancel Do Not Disturb Redial Last Number Redial Change Change a setting Return Return to previous menu keys Clear R...

Page 25: ...Only shown when there are missed calls n Number of missed calls Current number is shown Text is not shown on the display Absence Account Authority Lock Open LogOn Off Timer Redial Program PhoneSet Hid...

Page 26: ...display Home Return to home position when navigating the top menu n Missed Absence Account more Central Directory Message Waiting Top menu Idle display menu keys Programming of keys Call List Unanswer...

Page 27: ...to display information on your phone Note By default 5 9 are programmed for English These can be changed locally to other languages To select a language 08 Dial 0 9 Enter the language code Press Digi...

Page 28: ...kers persons mostly working outside the office etc As a Free Seating user and working from the office you logon to any free phone set that will be temporarily assigned with your extension number and y...

Page 29: ...s activated the call will ring on more than one phone see section Parallel Ringing on page 33 On Line 1 Normally you will receive calls on Line 1 u Lift the handset On any other Line key u Lift the ha...

Page 30: ...e CallPickUp Press to answer see display If CallPickUp is not shown press more until it appears Notes You can also press 8or On hold Pick up The function key is programmed by you France press 4 Sweden...

Page 31: ...an ongoing call on Line 1 and Line 2 flashes to indicate a new incoming call Line 2 Press to answer The first call is put on hold Line 1 Press to switch back to the first call The second call is put o...

Page 32: ...press more until it appears Down or Up Press to frame Do not Disturb see display Activate Press see display Exit Press see display Cancel NoDiversion Press see display Notes If your phone is programm...

Page 33: ...one Parallell Ringing can be temporarily disabled by the phone user using the feature Internal Follow me See also section Internal Follow me on page 66 To disable Parallel Ringing temporarily Absence...

Page 34: ...ey If you want to restore Parallel Ringing for all phones defined in the list follow the procedure for restoring the feature from the phone with the main extension number and enter the number of the a...

Page 35: ...its to get an external line Dial tone Note The particular digit or digits used in your office e g 0or 00 z Dial the external number d or Replace the handset or press to end the call Note If you receiv...

Page 36: ...esentation Restriction If you do not want your name and number to be displayed to the person you are calling use the following procedure Notes This feature is only available in newer versions of the e...

Page 37: ...n page 96 Dialog 4223 Professional CallList Press see display Down or Up Press to frame the requested list see display Select Press see display The picture below is an example of how the display looks...

Page 38: ...s when the complete Call list has been selected or use the shortcut directly to the not answered calls list n Missed press see display n Number of missed calls Down or Up Press to frame a phone number...

Page 39: ...number is automatically redialed Notes You can also dial or press Last Number Redial The function key is programmed by you Finland and Sweden dial 0 Save external number When you make an external call...

Page 40: ...ars Notes You can also press 6or Callback The function key is programmed by you France Finland and Sweden press 5 d Replace the handset to finish the procedure You are called back recall ring signal w...

Page 41: ...free you will be called back recall ring signal You have to answer within eight seconds otherwise the Callback service is cancelled While waiting for the Callback you can make and receive calls as us...

Page 42: ...e on your extension preprogrammed by your system administrator If Call Waiting is not allowed you will continue to receive a busy tone Intrusion on a busy extension You can intrude on an ongoing call...

Page 43: ...d Sweden press 8 Before the Intrusion is executed a warning tone is sent to the parties in the ongoing call A three party call is established and a warning tone is heard Note The warning tone might be...

Page 44: ...ialing numbers You can program up to ten frequently used phone numbers on the digit keys 0 9 and use them as individual Speed Dialing numbers if this feature is allowed Note In Finland up to nine numb...

Page 45: ...98 Head office Press the function key This function key is programmed by you Dial by Phonebook optional By use of the Integrated Telephone Directory you can search for a name group operator etc via y...

Page 46: ...xample Select characters by pressing digits repeatedly The cursor is moved automatically when you stop pressing Press a digit When the desired character is shown on the display wait for the cursor to...

Page 47: ...If SMI gives a name close to Bob Smith e g Ann Smith scroll down until you find the requested name Brown James 2222 11 06 28 Aug 2003 SMI Delete Space Find Exit Program PhoneSet CallList PhoneBook Me...

Page 48: ...ress to show more options see display Details Press to show additional directory information if available for the framed name see display Exit Press to exit the PhoneBook menu see display Back Press t...

Page 49: ...evel connected to this code You can use the code for one call only or you can open the phone until you lock it when leaving the phone To use for a single call Authority Press see display If Authority...

Page 50: ...nge any other phone used within the exchange to the same authority level as you have on your own phone The individual code can be changed from your own extension To lock your phone Lock Press see disp...

Page 51: ...6 enter the code and press To assign your own authority level to another phone 75 Dial z Enter Authorization Code and press Verification tone z Dial your own extension number and press Verification to...

Page 52: ...party s voice is heard on the loudspeaker During an ongoing conversation Press to switch between loudspeaker and handset When the key lamp is on the other party s voice can be heard on the loudspeaker...

Page 53: ...not hear what is being said near to your phone Inquiry You have a voice connection on Line 1 and want to make an Inquiry to an internal or external party Inquiry Press The first party is put on hold L...

Page 54: ...iry on Line 2 Press to terminate the connected call Transfer You have an ongoing call and you want to transfer the call to another extension Conf Transf Press see display Note You can also press Inqui...

Page 55: ...he conference leader Conf Transf Press see display Note You can also press Line 2 or Inquiry z Call the third party Wait for answer Conference Press to establish a conference see display Note You can...

Page 56: ...flashing Line key again to resume the call Common CommonHold Press see display If CommonHold is not shown press more until it appears Notes You can also press 8or Hold Pick up The function key is pro...

Page 57: ...e press 4 Sweden press 6 Send Caller Identity Code at transfer When transferring a call you can send the caller s Identity Code or number to the receiver s display You have a voice connection with an...

Page 58: ...DTMF signals If your exchange has not been programmed to automatically convert your entered digits into DTMF signals you need to activate the feature during the call During an ongoing call Tones z Pr...

Page 59: ...ost indication see display If CostInfo is not shown press more until it appears Note The cost indication is automatically displayed for all charged calls when the feature is activated Cost in 3 25 11...

Page 60: ...e is idle Timer Press to activate the Call Duration feature see display If Timer is not shown press more until it appears The display shows Key functions that are available during call duration mode S...

Page 61: ...timer shows the elapsed time from the last call until a new call has been answered If you need to keep a record of your calls always write down the time at once when a call has been finished Timer Pr...

Page 62: ...tion During Diversion you will hear a special dial tone and the Diversion lamp indicates that your Triple Access Line is diverted You can still make calls as usual Diversion can be made direct on no a...

Page 63: ...ministrator If you order Diversion with the handset off hook or the loudspeaker on press the Diversion key twice or Absence press see display If Absence is not shown press more until it appears Down o...

Page 64: ...s see display The incoming call is diverted after 3 signals Note You can also use the following procedure to activate dial 211 Finland and Norway 61 and press the Clear key Cancel Absence Press see di...

Page 65: ...Press see display Exit Press see display Note You can also use the following procedure to activate dial 212 Finland and Norway 67 and press the Clear key Cancel Absence Press see display If Absence i...

Page 66: ...r system administrator Internal Follow me is ordered and cancelled simultaneously on all lines Order from your own extension Absence Press see display If Absence is not shown press more until it appea...

Page 67: ...answering position If you move from one answering position to another answering position you can redirect Follow me from that new position Note Internal Follow me must be ordered from your own extensi...

Page 68: ...If Absence is not shown press more until it appears Down or Up Press to frame External Follow Me see display Select Press see display z Enter the digit or digits to get an external line and enter the...

Page 69: ...ur system administrator See section To design and order your search profiles on page 72 When the feature is activated incoming calls are transferred to your selected phones or back up services in the...

Page 70: ...e by programming one function key search profile the function keys has to be pre assigned by your system administrator When the search profile is active the key lamp is on See section Settings on page...

Page 71: ...at your office Dial tone 75 Dial z Enter the Authorization Code and press z Dial your own extension number and press Dial tone 10 Dial z Dial your own extension number and press 1 5 Press the search...

Page 72: ...z Dial your own extension number and press Dial tone 10 Dial z Dial your own extension number and press d Replace the handset To design and order your search profiles The search profiles are installe...

Page 73: ...happen while you are busy on a phone The available options are Activate Free on 2nd if available Diversion to Voice Mail Diversion to the operator If an answering machine a fax or other answering dev...

Page 74: ...Desk Cordless Mobile External Voice Mail Operator etc Profile 2 At home Search order Type of telephone or Answering position Telephone number Ring time seconds 1 Desk 1234 10 2 Cordless 5234 15 3 Voi...

Page 75: ...of telephone or Answering position Telephone number Ring time seconds 1 2 3 4 Search order Type of telephone or Answering position Telephone number Ring time seconds 1 2 3 4 Search order Type of tele...

Page 76: ...nsion During Absence Information your phone can still be used for outgoing calls and you will hear a special dial tone when you lift the handset Order Absence Press see display If Absence is not shown...

Page 77: ...e display shows the selected absence reason the time or date of return and diversion information Note You can also use the following procedure to order dial 23 enter the absence code 0 9 enter time or...

Page 78: ...the date or time of the other person s return Press The display on the other person s extension shows the reason for absence and if entered time or date of return Cancel for another extension 230 Dial...

Page 79: ...the handset Answer Message Press Note The function key is preprogrammed by your system administrator A call is initiated to the extension that requested Message Waiting Checking the party that reques...

Page 80: ...rogrammed by your system administrator The number that requested Message Waiting is shown in the display Exit Press to finish the procedure see display Cancel MMW at your own extension 31 Dial Press O...

Page 81: ...e messages stored for you in the computer The messages will be printed out on a printer connected to the computer To print out messages Message Press Note The function key is preprogrammed by your sys...

Page 82: ...r your mailbox you will hear recorded instructions on how to handle listening recording storing and deleting messages and how to change your security code Note How to handle your mailbox depends on th...

Page 83: ...ur security code Code at delivery your extension number From another phone z Dial the number to the Voice Mail system If you are asked to enter your security code if the phone you are using has a mail...

Page 84: ...messages If you have too many messages stored you will first be asked to delete saved messages Recorded instructions ask you to press different digits in order to listen to callers messages record you...

Page 85: ...Up Press to answer see display If GrpPickUp is not shown press more until it appears Notes You can also press 8 One Call Pick up group can serve as an alternative to another group Calls to the alterna...

Page 86: ...for a group of extensions Calls to the group will be indicated at a free extension in the group When you leave the group temporarily you make your phone unavailable for incoming calls To leave the gro...

Page 87: ...u can divert all calls to your group to another extension or group 24 Dial z Dial the number of the group to be diverted and press z Dial the extension number of the new anwering position Press To can...

Page 88: ...of extensions as Group Do Not Disturb The group can be bypassed by you To order 25 z Dial and enter the group number Note Germany and South Africa dial 28 No Press Special dial tone Press To cancel 2...

Page 89: ...dial 61 Finland and Norway 71 enter the Account Code and press z Dial the digit or digits to get an external line and the external number Ongoing external call When used to charge a call it is also p...

Page 90: ...eprogrammed by your system administrator Permanently active Program the ringing option with Immediate Speech Connection with one ring signal option 6 on the Line key See section Programming of ring si...

Page 91: ...erator are transferred to a selected extension or group of extensions The exchange has three different Night Service modes Common Night Service All incoming calls to the operator are transferred to on...

Page 92: ...is pressed before time out the phone works as an ordinary phone Note This feature is only available in newer versions of the exchange Direct Hot Line The same feature as described above but without a...

Page 93: ...To answer make calls and use features on the additional directory lines use the same procedure as for the Triple Access Line unless you have other instructions However you have to press the additiona...

Page 94: ...ated key can be used to call the programmed extension How outgoing calls are handled depends on the programming of the phone please contact your system administrator regarding this Malicious Call Trac...

Page 95: ...e provided with pound key and star key or a mobile phone adapted for dial tone pulses DTMF After a completed DISA call you must hang up before a new DISA call can be made There are different procedure...

Page 96: ...r phone must be idle and unlocked to be able to browse the Call list To access the Call list Dialog 4223 Professional CallList Press see display Down or Up Press to frame the requested list see displa...

Page 97: ...calling called person e g J Gilmour Phone number of the calling called person e g 5467 Time of the call e g 10 48 Date of the call Bar indicator Indicates the shown part of the total list and where th...

Page 98: ...preprogrammed by your system administrator Both phone numbers and feature codes can be programmed on a function key Enter programming mode Dialog 4223 Professional Program Press see display If Progra...

Page 99: ...ired data Notes If a wrong number is entered press the Clear key to erase it and then enter the number again You can continue programming another function key repeat from Press the key to program or c...

Page 100: ...e function key Dial by a function key Extension number or procedure Feature code Most common Finland France Sweden Call pick up Group 8 4 6 Individual No 8 No 4 No 6 Call Waiting 5 6 6 4 Conference 3...

Page 101: ...lamp will not indicate that the feature is activated When the feature has been programmed by your system administrator you will get a toggle function and the key lamp will indicate that the feature is...

Page 102: ...lines and multiple represented lines Enter programming mode Dialog 4223 Professional Program Press see display If Program is not shown press more until it appears Select Press see display Continue wit...

Page 103: ...aving the changes 0 6 Select the ring signal you want to use according to the list below 0 Silent 1 Periodic ring signal 2 Delayed periodic ring signal 3 One muted ring signal 4 One muted delayed ring...

Page 104: ...ofessional Program Press see display If Program is not shown press more until it appears Select Press see display The current tone character is displayed 0 9 Press the corresponding digit The phone ri...

Page 105: ...tening volume when the handset is off hook Adjust the loudspeaker volume when dial tone is heard via the loudspeaker or during a handsfree call Press to change the volume The handset and loudspeaker v...

Page 106: ...press more until it appears Select Press see display Down or Up Press to frame Set Hearing Level see display Select Press see display A tone signal is heard and the display shows the current setting...

Page 107: ...and the display shows the current setting The Line 1 key lamp also indicates the current setting key lamp off standard level key lamp on increased level Change Press to change the volume level see di...

Page 108: ...ent call and your phone is automatically set to Silent Ringing see below Silent Ringing If you do not want to be disturbed by the ring signal but still want to answer an incoming call you can switch o...

Page 109: ...s see display Continue with section Melody mode Dialog 4225 Vision Select PhoneSet in the top menu see display Down or Up Press to frame Melody Programming see display Select Press see display Continu...

Page 110: ...he key for the requested type of call If there is a current melody the melody is played and the last 19 notes or signs are displayed Line 1 Press for internal calls or Line 2 press for external calls...

Page 111: ...te a stored melody on page 112 If no key is pressed within 30 seconds all entered notes or changes will be automatically stored and the phone returns to idle mode To delete the current melody Press an...

Page 112: ...ss the key for the requested type of call Line 1 or Line 2 or Inquiry The corresponding key lamp is switched on Line 1 key Internal calls Line 2 key External calls Inquiry key Callback calls Note If y...

Page 113: ...higher octave for the inserted note A is shown in front of the note to indicate the higher octave Example 30 to get e Press to increase or decrease the pitch for the inserted note Press once for shar...

Page 114: ...n be shown When all the notes are entered the display shows only last entered 19 positions are shown Note The flat A A is shown as bA i e b is used to show both the note b and the flat sign Program In...

Page 115: ...trast see display Save Exit Press to save the setting and exit the menu see display Note To exit the menu without saving the changes press Save Exit before you press any of the adjustment keys Dialog...

Page 116: ...elephone numbers and features and for supervising extensions To install the key panel see section Installation on page 123 Use the DCM Designation Card Manager to make and print your own key panel des...

Page 117: ...o answer the call See section Headset Preset on page 118 Press to terminate the headset call Make calls z Press and dial the number The Headset key lamp is turned on Note When the phone is set for Hea...

Page 118: ...when you dial the number without lifting the handset the call is automatically connected to the loudspeaker When you use a headset for your telephone you can change the setting to Headset Preset mode...

Page 119: ...e Headset Preset symbol is switched off in the display Note You can also cancel Headset Preset via the PhoneSet menu Headset volume During a call use the Volume keys to change the volume of the headse...

Page 120: ...peaking and listening party Note when speaking For good speech quality only one person at the time should speak Pull out leaf optional The pull out leaf is used for a personal telephone number list an...

Page 121: ...play If PhoneSet is not shown press more until it appears Select Press see display Down or Up Press to frame Option Unit Settings see display Select Press see display The Line 2 key lamp indicates the...

Page 122: ...key lamp indicates the setting of the option unit Off Extra bell On Busy signal lamp Flashing Combined extra bell busy lamp Line 2 Press to change to busy signal or Line 2 press to change to extra bel...

Page 123: ...put the cable to the handset into the notch underneath the telephone The cable to the exchange has to be plugged into LINE and the handset cable has to be plugged into HANDSET Change cables To remove...

Page 124: ...nstallation Dialog 4223 Professional Dialog 4225 Vision 124 Install stands and adapt telephone Position high Position low Tiltable display Adjustable angle Press to fasten stand Release to remove stan...

Page 125: ...o make and print your own designation cards DCM is included on the Enterprise Telephone Toolbox CD or it can be downloaded from http www ericsson com enterprise library manuals shtml For more informat...

Page 126: ...r in the bottom of the hole using a finger or a blunt tool Make sure the connector fits before pressing it down 2 Press where the arrows are pointing until you hear a Click sound 3 Install the stands...

Page 127: ...the DCM Designation Card Manager to make and print your own key panel designation cards DCM is included on the Enterprise Telephone Toolbox CD or it can be downloaded from http www ericsson com enterp...

Page 128: ...onal Dialog 4225 Vision 128 Install pull out leaf optional 1 Remove the protective film from the guiding rails 2 Attach the guiding rails to the bottom of the phone observing the direction of the cut...

Page 129: ...cial console Useful for instance in conference rooms or public areas 1 Use a screwdriver to remove the handset hook 2 Turn the hook upside down and insert 3 Use a screwdriver to remove the two plastic...

Page 130: ...ng the phone Do not expose your phone to direct sunlight for long periods Keep the phone away from excessive heat and moisture Cleaning Clean your phone only with a soft water dampened cloth Using soa...

Page 131: ...mware revision state and Selftest OK for a few seconds If there is something wrong a fault message appears Inform your system administrator about the fault message All the key lamps on the phone and c...

Page 132: ...ge All the key lamps on the phone and connected extra key panels should be switched on during the self test to indicate that each key lamp is OK After a few seconds the display is checked the display...

Page 133: ...cation see display Select Press see display The display shows the firmware revision state for your phone Exit Press to exit see display Note If you do not press Exit the check is automatically finishe...

Page 134: ...mode The state your phone is in when nothing is activated not calling not ringing not diverted etc Speed Dialing number Abbreviated number or short number used for making frequently used numbers faste...

Page 135: ...mation 9 Data privacy 49 Declaration of conformity 5 9 Description 7 D4 mode information 9 Dialog 4223 Professional 7 Dialog 4225 Vision 10 Display information 16 Display language 27 Display menu keys...

Page 136: ...mp indications 13 Language 27 Last External Number Redial 39 M Mailbox 84 Make calls 35 Malicious Call Tracing 94 Manual Message Waiting MMW 79 Melody Ringing 109 Message Waiting 81 Messages 79 Manual...

Page 137: ...files 75 Settings 98 Features and required data 100 Handset and loudspeaker volume 105 Melody Ringing 109 Mute ring signal 108 Programming of function keys 98 Programming of ring signal tone character...

Page 138: ...140 countries Ericsson is helping to create the most powerful communication companies in the world Ericsson Enterprise AB All rights reserved For questions regarding the product please contact your Er...

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