54
regulatory information
Manufacturer’s Declaration of Conformity
3Com Corporation
3800 Golf Road
Rolling Meadows, IL 60008
U.S.A.
Telephone: 847-262-5000
We declare under our sole responsibility
that the 3Com
®
Ergo
®
Audrey
™
Internet appli-
ance to which this declaration relates,
is in conformity with the following FCC specifi-
cations or other normative documents:
• ANSI C63.4-1992 Methods of Measurement
• Federal Communications Commission 47
CFR Part 15, subpart B
15.107 (e) Class B Conducted Limits
15.109 (g) Class B Radiated Emissions Limits
FCC Class B Statement
This device complies with Part 15 of the
FCC Rules. Operation is subject to the follow-
ing two conditions:
1
this device may not cause harmful
electromagnetic interference, and
2
this device must accept any interference
received including interference that may
cause undesired operations.
FCC Notice: Radio and
Television Interference
Note:
This equipment has been tested and
found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide
reasonable protection against harmful interfer-
ence in a residential installation. This
equipment generates, uses and can radiate
radio frequency energy and, if not installed
and used in accordance with the instructions,
may cause harmful interference to radio com-
munications. However, there is no guarantee
that interference will not occur in a particular
installation. If this equipment does cause
harmful interference to radio or television
reception, which can be determined by turn-
ing the equipment off and on, the user is
encouraged to try to correct the interference
by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the
equipment and receiver.
• Connect the equipment into an outlet on
a circuit different from that to which the
receiver is connected.
• Consult the dealer or an experienced
radio/TV technician for help.
The user may find the following information
prepared by the Federal Communications
Commission helpful: The CIB Interference
Handbook and The CIB Telephone
Interference Bulletin.
These documents are available on the
Internet through the FCC Compliance and
Interference Bureau Home Page at http://
www.fcc.gov/cib listed under documents.
Select CIB Interference Handbook or CIB
Telephone Interference Bulletin.
CAUTION:
CHANGES OR MODIFICATIONS
NOT EXPRESSLY APPROVED BY THE PARTY
RESPONSIBLE FOR COMPLIANCE COULD
VOID THE USER’S AUTHORITY TO OPERATE
THIS EQUIPMENT
FCC Part 68 Statement
This equipment complies with Part 68 of the
FCC Rules. On the back of this equipment
is a label that contains, among other
information, the FCC 68 registration number
and Ringer Equivalence Number (REN) for
this equipment. If requested, this information
must be provided to the telephone company.
The REN is used to determine the number
of devices you may legally connect to your
telephone line. In most areas, the sum of the
REN of all devices connected to one line
must not exceed five (5.0). You should con-
tact your telephone company to determine
the maximum REN for your calling area.
A FCC compliant , 26 AWG, telephone cord
with a modular plug is provided with this
equipment. This device connects to the tele-
phone network via an RJ -11 plug and jack.
The plug and jack also comply with FCC part
68 rules. Be sure that the telephone line you
are connecting the modem to is a standard
analog line and not a digital (PBX ), party, or
coin telephone line.
If this device causes harm to the telephone
network, the telephone company will notify
you in advance that temporary discontinuance
of service may be required. But, if advance
notice is not practical, the telephone company
will notify the customer as soon as possible.
Also, you will be advised of your right to file
a complaint with the FCC if you believe it
is necessary.
The telephone company may make changes
in its facilities, equipment, operations, or
procedures that could effect the operation of
the equipment. If this happens, the telephone
company will provide advance notice in order
for you to make necessary modifications to
maintain uninterrupted service.
If trouble is experienced with this device, for
repair and warranty information, please refer
to the Technical Support insert for repair
information and the warranty section of this
User Guide for warranty information. In the
event of device malfunction, all repairs should
be performed by 3Com or an authorized
agent. It is the responsibility of users requiring
service to report the need for service to our
company or to one of our authorized agents.
In the event service is required, refer to the
Technical Support insert for information.
Service can be obtained by calling
866-Ergo-aid (866-374-6243) or visiting
www.3Com.com/ergo.
If the device is causing harm to the telephone
network, the telephone company may request
that you disconnect the equipment until the
problem is resolved.This registered device is
capable of providing users access to interstate
providers of operator services through the use
of equal access codes.
C-UL/UL Listing
This information technology equipment
is C-UL-listed and UL-listed for use with
UL-listed equipment in both the Canadian
and U.S. markets, respectively.
Canadian Notice
This digital apparatus does not exceed the
Class B limits for radio noise emissions from
digital apparatus set out in the interference-
causing equipment standard entitled Digital
Apparatus, ICES-003 of Industry Canada.
Cet appareil numérique respecte les limites
de bruits radio-électriques applicables
aux appareils numériques de la Classe B
pré scrites dans la norme sur le matériel
brouilleur: Appareils Numériques, NMB-003
édictée par l’Industrie Canada.
The Industry Canada (IC) label identifies certi-
fied equipment. This certification means that
the equipment meets certain telecommunica-
tions network protective, operation, and
safety requirements. Industry Canada does
not guarantee the equipment will operate to
the users’ satisfaction.Before installing this
equipment, users should ensure that it is per-
missible to be connected to the facilities of
the local telecommunications company. The
equipment must also be installed using an
acceptable method of connection. In some
cases, the inside wiring associated with a sin-
gle-line individual service may be extended by
means of a certified connector assembly (tele-
phone extension cord). The customer should
be aware that compliance with the above con-
ditions might not prevent degradation of serv-
ice in some
situations. Repairs to certified equipment
should be made by an authorized Canadian
maintenance facility designated by the suppli-
er. Any repairs or alterations made
by the user to this equipment, or equipment
malfunctions, may give the telecommuni-
cations company cause to request the user
to disconnect the equipment.
Users should ensure for their own protection
that the electrical ground connections of the
power utility, telephone lines, and internal
metallic water pipe system, if present, are
connected together. This precaution may be
particularly important in rural areas.
CAUTION:
Users should not attempt to make
electrical ground connections by themselves,
but should contact the appropriate inspection
authority or an electrician, as appropriate.
regulatory information
53
problem:
I received an unsupported feature
error when trying to access a Web
page in the Browser.
solution:
Audrey’s Browser is intended for
surfing Web pages and delivering
RealAudio
®
and MacroMedia
®
Flash
™
content. However, there are media
types which Audrey does not yet
support. This error doesn’t indicate
a problem with your device, but is
rather a note that Audrey is not the
best device for accessing these
kinds of files. Expect frequent fea-
ture-compatibility updates from
3Com as Audrey grows older!
problem:
How do I update Audrey?
solution:
Audrey is designed to update its
code automatically. This happens
during your normal download sched-
ule so that you don’t have to worry
about being up-to-date with new fea-
tures. It is important to remember
that you should leave Audrey
plugged in and connected
to a phone jack at all times so that
you don’t miss out on code and
channel updates.
Web-based support
To visit our online product support
environment, point your browser to
the following URL:
http://www.support.3Com.com
e-mail support
To receive help via e-mail,
send a message to the following
e-mail address:
toll-free 90-day phone support
If you have problems with your prod-
uct within the first 90 days
after purchase, call the following
toll-free number:
866-Ergo-aid
(866-374-6243)
(Monday through Friday,
7AM - 11PM Central Time;
Saturday and Sunday,
10AM - 4PM Central Time)
if you need to return the unit
Contact 3Com Customer Support
by calling
866-Ergo-aid
(866-374-
6243) or visiting
3com.com/ergo
. If
the support representative determines
that you need to return the unit, you
will receive a USO (User Service
Order) number and the address to
which you should send the unit. You
must have a USO number before
returning the unit to us. Ship the unit,
postage paid, in a strong box made of
corrugated cardboard with plenty of
packing material. DO NOT send the
unit back in the original box. Send
ONLY the unit (NOT manuals, cables,
etc.). Include your USO number,
name, and address on the shipping
label as well as inside the package.
If possible, send the package via a
courier capable of tracking the
progress of the shipment.
troubleshooting
support resources
problem:
After rebooting Audrey (unplugging
the power supply and then plugging it
back in), the screen appears garbled.
solution:
Disconnect the power cable from
Audrey and wait a full 60 seconds.
Then reconnect the power. The dis-
play should now appear as it normally
does.
In general, when disconnecting
power from Audrey, whether after
moving the unit or after a power out-
age, wait a full 60 seconds
before reconnecting power.
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