52
troubleshooting
1
You tapped “send later” when
you wrote them. Messages you wish
to send immediately should be sent
using the “send now” button.
2
Audrey was offline when you
tapped “send” and the messages
are waiting for Audrey’s next connec-
tion to your ISP. To force the mes-
sages to be sent now, tap the
“get new mail” button.
3
Your SMTP settings may be
invalid. With the Mail application
open, press the Actions Palette but-
ton. Tap “mail options,” then
tap “server settings.” Make sure
the information in the “Outgoing
(SMTP)” field is correct. If you have
access to a PC connected to the
Internet, you may want to visit your
ISP's home page to see if they have
information about what server name
should go here. Try searching their
site for the term “SMTP”. Also,
check
www.3Com.com/ergo
for
possible updates about configuring
Audrey for your ISP.
problem:
I can’t send e-mail.
solution:
• Make sure the Mail application
is enabled. Launch the Mail
application by pressing its button,
then press the Actions Palette
button on Audrey’s console. Then
tap “mail options.” Tap the “server
settings” tab and then look for the
box labeled “Disable Email - I do
not wish to send or receive email.”
If this box has an “x” in it, the
Mail application is disabled. Tap
it to remove the “x” and then
tap “okay.”
• If you have sent mail properly in
the past and your problem only
involves recent messages, check
your “sending later” view in the
Mail application by tapping
“sending later.” If the messages
you are trying to send appear
here, they are here for one of
three reasons:
problem:
I can’t receive mail.
solution:
• Make sure the Mail application
is enabled. With the Mail
application running, press the
Actions Palette button on Audrey’s
console. Then tap “mail options.”
Tap the “server settings” tab and
then look for the box labeled
“Disable Email - I do not wish to
send or receive email.” If this box
has an “x” in it, the Mail
application is disabled. Tap it to
remove the “x,” then tap “okay.”
• Make sure you entered your
username and password correctly.
With the Mail application running,
press the Actions Palette button
on Audrey's console. Then tap
“mail options”. Tap the “email
username & password” tab to
view the information you entered
during Audrey’s setup. Most user-
names and passwords are case
sensitive. Additionally, some ISPs
assign different usernames
and passwords for e-mail than
for access to the Internet. If you
have access to a PC connected
to the Internet, you may want to
visit your ISP’s home page for
more information. Re-type your
username or password if either
is incorrect.
• Your POP3 settings may be
invalid. With the Mail application
open, press the Actions Palette
button. Tap “mail options,” then
tap “server settings.” Make sure
the information in the “Incoming
(POP3)” field is correct. If you
have access to a PC connected to
the Internet, you may want to visit
your ISP's home page to see if
they have information about what
server name should go here. Try
searching their site for the term
“POP3.” Also, check
www.3Com.com/ergo
for possible
updates about configuring Audrey
for your ISP.
51
Are you sure you are properly
configured to connect to the
Internet?
Here's how to find out.
1
First, verify that your cable
connections are correct:
•
If you are using Audrey's analog
modem to connect to the Internet,
check your phone cable connec-
tions. The phone cable should be
plugged into one of Audrey's two
phone jacks and
into a wall phone jack.
•
If you are connecting via
a broadband modem (cable or
DSL), make sure you are using
the right cables and that your con-
nections are correct. Connect an
Ethernet (RJ45) cable (not includ-
ed) from your Ethernet hub to a
3Com USB Ethernet adapter.
Then, connect a USB cable to
the adapter and one of Audrey's
USB ports. Your USB Ethernet
adapter must be a 3Com product.
3Com Ethernet hubs and adapters
sold separately.
2
Press the Actions Palette button.
3
Tap “Audrey options.”
4
Tap “Internet Info.”
5
Most usernames and passwords
are case sensitive. Additionally,
some ISPs assign different user-
names and passwords for
e-mail than for access to the Internet
(if you have access to a PC, visit
your ISPs home page for more infor-
mation). Re-type your username or
password.
6
If you are connecting via a broad-
band device, tap “Advanced
Information.” Make sure that the
“Use USB Ethernet” radio button
is on. Then tap “done.”
7
If you are connecting via Audrey's
analog modem, tap the “ISP Dialing”
tab and enter the digits you need to
dial into the “Dialing prefix” text field.
8
Tap “done.”
9
Launch the Actions Palette
again and tap the “connect” button.
Watch the connection message in
the Actions Palette to see if you can
connect now.
troubleshooting
problem:
I can't connect to the Internet
or access my e-mail using my broad-
band connection.
solution:
Contact your ISP and ask if they
only allow one IP address for your
modem. If that is the case, your
ISP's servers will see Audrey as a
second device (with a second IP
address) on your connection. This
could prevent you from connecting.
Ask you provider if they can assign
you an additional IP address.
(Additional IP addresses may result
in new fees from your ISP. Be sure
to ask how much an additional IP
address will cost.)
problem:
I received a DNS error when
trying to access a Web page in
the Browser.
solution:
This error hasn’t occurred before…
• If you haven’t had this problem
with other pages, you may have
mistyped the address for the Web
page you are trying to access.
Make sure you haven't misspelled
the address or mistyped a comma
where there should be a period.
This error occurs with every URL
you type in…
• Press the Actions Palette button
and then tap “Audrey options.”
Then tap the “Internet Info” icon.
Tap the “Advanced Information”
tab and look at the primary and
secondary DNS settings. Contact
your ISP and verify that these are
correct. Also, we recommend that
you leave the “Use PPP/DHCP”
radio button on.
• You may want to contact your
ISP to see if they are having prob-
lems with their servers.
before you begin
9/11 pdf 9/11/00 8:41 PM Page 56