Epson SureColor T3475 User Manual Download Page 192

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192

Nothing Prints

If you have sent a print job and nothing prints, try these solutions:

• Make sure your printer is turned on.

• Make sure there are no error messages on the product's LCD screen.

• If you have

Print Preview

enabled in your printer driver, the preview appears after you click Print but

before printing starts. Disable this setting if you want printing to start immediately.

• Make sure any interface cables are connected securely at both ends. If you have a spare cable, try

connecting with the spare cable.

• Check the model and specifications of the interface cable to see if the cable is appropriate for your

computer and printer.

• If you connected your printer to a USB hub, make sure it is a first-tier hub. If it still does not print,

connect your printer directly to your computer instead of the hub.

• Make sure the USB hub is recognized correctly on the computer. Disconnect all USB hubs from the

computer and connect the printer directly to the computer's USB port.

• Make sure the USB cable length does not exceed 10 feet (3 m).

Parent topic:

Solving Printing Problems

Related references

Interface Specifications

Print Head Moves But Nothing Prints

If the print head is moving and nothing prints, try these solutions:

• Print a nozzle check pattern. If the pattern does not print correctly, clean the print head again. (If the

printer has not been used for a long time the nozzles may be clogged.)

• If you see a message about motor self adjustment on the product's LCD screen, the printer is

adjusting its internal motor. Wait a few moments for the message to disappear and do not turn off the
printer.

Parent topic:

Solving Printing Problems

Related concepts

Print Head Nozzle Check
Print Head Cleaning

Summary of Contents for SureColor T3475

Page 1: ...Epson SureColor T3475 T5475 User s Guide ...

Page 2: ......

Page 3: ...ntrol Panel 19 Using AirPrint 21 Wi Fi or Wired Networking 22 Network Security Recommendations 22 Wi Fi Infrastructure Mode Setup 23 Selecting Wireless Network Settings from the Control Panel 24 Wi Fi Direct Mode Setup 26 Enabling Wi Fi Direct Mode 26 Wi Fi Protected Setup WPS 28 Using WPS to Connect to a Network 28 Printing a Network Status Sheet 29 Printing a Network Connection Report 30 Network...

Page 4: ...stom Paper Configurations 62 Printing from a Computer 64 Printing with Windows 64 Selecting Basic Print Settings Windows 65 Document Size Options Windows 67 Paper Source Options Windows 67 Print Mode Options Windows 68 Color Mode Options Windows 68 Level Options Windows 69 Using Layout Manager Windows 71 Selecting Print Layout Options Windows 76 Page Layout Options Windows 76 Selecting Advanced Se...

Page 5: ...c 100 Selecting Advanced Settings Mac 100 Managing Color Mac 103 Color Matching Options Mac 104 Sizing Printed Images Mac 104 Selecting Printing Preferences Mac 105 Printing Preferences Mac 105 Printing Your Document Mac 106 Checking Print Status Mac 107 Printing CAD Drawings 108 Printing CAD Drawings from the Printer Driver 108 Printing CAD Drawings in HP GL 2 or HP RTL Mode 110 Printing from a U...

Page 6: ...hase Epson Ink Cartridges and Maintenance Box 143 Ink Cartridge and Maintenance Box Part Numbers 143 Removing and Installing Ink Cartridges 143 Replacing the Maintenance Box 146 Adjusting Print Quality 151 Print Head Maintenance 151 Print Head Nozzle Check 151 Checking the Nozzles Using the Product Control Panel 151 Checking the Nozzles Using a Computer Utility 153 Print Head Cleaning 155 Cleaning...

Page 7: ...nnect to a Wireless Router or Access Point 187 Network Software Cannot Find Product on a Network 188 Product Does Not Appear in Mac Printer Window 189 Cannot Print Over a Network 190 Solving Printing Problems 191 Nothing Prints 192 Print Head Moves But Nothing Prints 192 Solving Paper Problems 193 Paper Feeding Problems 193 Paper Cutting Ejection Problems 194 Paper is Creased 194 Roll Paper Jam Pr...

Page 8: ...ntal Specifications 213 Interface Specifications 213 Network Interface Specifications 213 Safety and Approvals Specifications 214 Notices 217 Important Safety Instructions 217 General Product Safety Instructions 217 Ink Cartridge Safety Instructions 219 LCD Screen Safety Instructions 220 Wireless Connection Safety Instructions 220 FCC Compliance Statement 221 Binding Arbitration and Class Waiver 2...

Page 9: ...5475 User s Guide Welcome to the SureColor T3475 T5475 User s Guide Note Depending on your model some LCD screens may look different and not all features may be available For a printable PDF copy of this guide click here ...

Page 10: ...ltraChrome XD2 4 color all pigment ink HP GL2 support for CAD software Wirelessly print from computers tablets or smartphones Reliability Improved anti dust design for reduced print head nozzle maintenance PrecisionCore Micro TFP print head offers Precision Droplet Control Nozzle Verification Technology detects nozzle condition and adjusts print quality High resolution Prints at resolutions up to ...

Page 11: ... part Part number Roll media spindle 24 SureColor T3475 C12C933281 Roll media spindle 36 SureColor T5475 C12C933301 Maintenance box T699700 Borderless replacement pad kit C13S400064 Replacement printer cutter blade S902007 1 year extended Epson Preferred Plus service plan EPPT3454B1 Parent topic Printer Features Notations Used in the Documentation Follow the guidelines in these notations as you re...

Page 12: ...ts Front Product Parts Top Inside Product Parts Side Parent topic Introduction to Your Printer Product Parts Front 1 Front cover 2 Maintenance box cover 3 Paper basket 4 Casters included with stand 5 Cartridge cover ...

Page 13: ...cover Parent topic Printer Part Locations Product Parts Top Inside 1 Spindle holder 2 Paper feeder 3 Print head 4 Roll core adapters for 3 inch roll paper core 5 Roll paper spindle 6 Translucent paper stop 7 Cut sheet paper guide Parent topic Printer Part Locations ...

Page 14: ...uter connection 5 OPTION port for scanner connection 6 Ethernet LAN port 7 Data light 8 Status light Caution Do not block the air vents shown above Parent topic Printer Part Locations Using the Control Panel See these sections to learn about the control panel and select control panel settings ...

Page 15: ...ging the LCD Screen Language Selecting the Date and Time Setting a Password and Locking the Control Panel Parent topic Introduction to Your Printer Control Panel 1 home button 2 power light 3 power button 4 LCD touchscreen ...

Page 16: ...essages 2 Roll paper information When roll paper is not loaded is displayed 3 Paper Setting menu 4 Printer Status menu or Enlarged Copy if you connect a scanner 5 Settings menu 6 Information display displays notifications or warnings ...

Page 17: ...number of bars indicates signal strength No Wi Fi Direct connection Wi Fi Direct connection established 8 Consumables status icons display remaining ink cartridge and maintenance box levels Parent topic Using the Control Panel Changing the LCD Screen Language You can change the language used on the LCD screen 1 Press the home button if necessary 2 Select Settings Language You see this screen ...

Page 18: ...n administrator If you cannot access or change this setting contact your administrator for assistance 1 Press the home button if necessary 2 Select Settings General Settings Basic Settings Date Time Settings You see this screen 3 Select Date Time 4 Select the date format you want to use 5 Use the on screen keyboard to enter the current date and select OK 6 Select the time format you want to use 7 ...

Page 19: ...ation settings Web Config settings EpsonNet Config settings Note The locked settings may be different depending on your specific model Note This setting can be locked by an administrator If you cannot access or change this setting contact your administrator for assistance Note For more information on administration settings see the Administrator s Guide 1 Press the home button if necessary 2 Selec...

Page 20: ...a copy of your password in a safe place 7 Select OK 8 Select Lock Setting On to lock the settings A prompt appears confirming that you want to enable locked settings Select Yes to enable the setting and return to the home screen You must enter the admin password to access any of the locked settings Note If you forget your password contact Epson for assistance Parent topic Using the Control Panel ...

Page 21: ...Load paper in your product 2 Set up your product for wireless printing See the link below 3 Connect your Apple device to the same wireless network that your product is using 4 Print from your device to your product Note For details see the AirPrint page on the Apple website Parent topic Introduction to Your Printer Related topics Wi Fi or Wired Networking ...

Page 22: ...ception of traffic over the wireless LAN Your router may already have a default password enabled by your Internet service provider ISP See your ISP and router documentation for instructions on how to change the default password and better secure your network Connect your product only to a network protected by a firewall Connecting your product directly to the Internet may leave it vulnerable to se...

Page 23: ...ter or access point can be connected to your computer over a wireless or wired network Note You cannot connect to a wired and wireless network at the same time 1 Epson product 2 Wireless router or access point 3 Computer with a wireless interface 4 Computer 5 Internet 6 Ethernet cable used only for wired connection to the wireless router or access point ...

Page 24: ...ownloading it from the Epson website The installer program guides you through network setup Note This setting can be locked by an administrator If you cannot access or change this setting contact your administrator for assistance 1 Press the home button if necessary 2 Select the icon You see a screen like this 3 Select Router Start Setup or Change Settings Wi Fi Setup Wizard 4 Select the name of y...

Page 25: ...select To delete the previous character select To enter a space select Space 6 Select OK when you finish entering your password 7 Confirm the displayed network settings and select Start Setup to save them 8 If you want to print a network setup report select Print Check Report Otherwise select OK 9 Press the home button to exit You see the icon on the LCD screen and should be able to connect to you...

Page 26: ... or another device without requiring a wireless router or access point In Wi Fi Direct Mode the product itself acts as a network access point for up to 8 devices 1 Epson product 2 Computer with a wireless interface 3 Other wireless device Enabling Wi Fi Direct Mode Parent topic Wi Fi or Wired Networking Enabling Wi Fi Direct Mode You can enable Wi Fi Direct mode to allow direct communication betwe...

Page 27: ...strator If you cannot access or change this setting contact your administrator for assistance 1 Press the home button if necessary 2 Select the icon You see a screen like this 3 Select Wi Fi Direct Start Setup Start Setup You see a screen like this ...

Page 28: ... your network uses a WPS enabled wireless router or access point you can quickly connect your product to the network using Wi Fi Protected Setup WPS Note To check if your router is WPS enabled look for a button labeled WPS on your router or access point If there is no hardware button there may be a virtual WPS button in the software for the device Check your network product documentation for detai...

Page 29: ... If you are printing from a computer make sure you installed the network software from the Epson website Note If you don t see the icon repeat these steps to try again Parent topic Wi Fi Protected Setup WPS Printing a Network Status Sheet You can print a network status sheet to help you determine the causes of any problems you may have using your product on a network Before you begin make sure pap...

Page 30: ...heet to diagnose any problems you have Parent topic Wi Fi or Wired Networking Printing a Network Connection Report You can print a network connection report to view solutions to any problems you may have using your product on a network 1 Press the home button if necessary 2 Select Settings 3 Select General Settings ...

Page 31: ...work Settings 5 Select Connection Check 6 Select Print Check Report 7 Select Print Examine the error codes and solutions shown on the network connection report Network Connection Report Codes and Messages Parent topic Wi Fi or Wired Networking ...

Page 32: ...ote Error codes and messages listed here may not all apply to your product Error Codes and Messages Error code and message Solution E 1 Confirm that the network cable is connected and network devices such as hub router or access point are turned on Make sure your router access point and or hub are turned on and the network cable is securely connected to your device and to your product If you are t...

Page 33: ...t and remove any obstacles between them Also move your product away from devices such as wireless phones or microwaves Confirm that the SSID shown on the network connection report matches the label on your router or access point Also make sure your SSID uses only ASCII characters and symbols or your product cannot display the SSID correctly If you are trying to connect using the WPS push button me...

Page 34: ...t s MAC address so it is not filtered Locate the MAC address on the network connection report and check your router or access point documentation for instructions If your router or access point is using shared authentication with WEP security confirm that you are using the correct authentication key and index If your router or access point limits the number of connected devices raise the connectio...

Page 35: ...ned on and do the following If your product s Obtain IP Address setting is set to Manual check the IP address subnet mask and default gateway addresses on the network connection report to see if they are correct If not correct the settings If DHCP is enabled set your product s Obtain IP Address setting to Auto If you want to use the DHCP assigned address as a static address set the Obtain IP Addre...

Page 36: ...ork settings If your router or access point uses WEP security with several registered passwords make sure that the first registered password is set on your product E 13 Confirm the following Entered security key password is correct Index of the security key password is set to the first number Connection and network setup of the PC or other device is correct Contact your network administrator for a...

Page 37: ... to add another device disconnect an existing connected device first Parent topic Printing a Network Connection Report Changing or Updating Network Connections See these sections to change or update how your product connects to a network Accessing the Web Config Utility Changing a USB Connection to a Wi Fi Connection Changing a Wi Fi Connection to a Wired Network Connection Connecting to a New Wi ...

Page 38: ...omputer using a USB connection you can change to a Wi Fi connection 1 Disconnect the USB cable from your product 2 Uninstall your product software 3 Download and install your product software from the Epson website using the instructions on the Start Here sheet Parent topic Changing or Updating Network Connections Related concepts Uninstall Your Product Software Changing a Wi Fi Connection to a Wi...

Page 39: ...i Fi Router If you change the wireless router you have been using on your network you need to update your product s Wi Fi connection to the new router Note If you switch to a 5 GHz wireless router set the router to operate in dual band 2 4 GHz and 5 GHz mode See your router documentation for instructions 1 Do one of the following Windows Uninstall your product software Mac Go to the next step 2 Do...

Page 40: ...ng Wi Fi features make a note of your product s SSID network name and password Note This setting can be locked by an administrator If you cannot access or change this setting contact your administrator for assistance 1 Press the home button if necessary 2 Select the icon You see a screen like this 3 Select Router Start Setup or Change Settings Others Disable Wi Fi 4 Select Yes to disable Wi Fi Par...

Page 41: ...per in your product Loading Roll Paper Cutting Roll Paper Removing Roll Paper Parent topic Media Handling Loading Roll Paper Load roll paper onto the spindle before loading the roll onto the printer Note To prevent dust from accumulating inside the printer always keep the roll paper cover and cut sheet cover closed unless you are loading or unloading media 1 Remove any tape and protective paper fr...

Page 42: ...Make sure Load paper is displayed on the home screen If it is not shown make sure to remove any roll paper or cut sheet paper from the printer 3 Open the cut sheet and roll paper covers 4 Remove the spindle ...

Page 43: ... the transparent paper stop from the spindle 6 Do one of the following 2 inch roll core If installed remove the 3 inch core adapters from both paper stops Push the two tabs on the paper stop to remove the adapter ...

Page 44: ...both paper stops Align the triangle marks on the paper stop with the triangle marks on the adapter and push the adapter in until the tabs are secured 7 Insert the spindle into the roll paper core as shown with the lead edge of the roll paper facing as shown ...

Page 45: ... gap between the paper stop and the roll paper 9 Attach the transparent paper stop to the spindle and press it in until there is no gap between the paper stop and the roll paper 10 Place the roll paper into the spindle holders with the black end of the spindle on the right ...

Page 46: ...d the roll 12 Insert the leading edge of the roll paper into the paper feeder until you hear a beep Note Make sure the leading edge of the roll paper is not bent or skewed or a paper jam or skew error may occur 13 Close the roll paper cover and the cut sheet cover ...

Page 47: ...Windows Related tasks Removing Roll Paper Selecting Advanced Settings Mac Cutting Roll Paper The printer has a built in cutter that can automatically cut most paper types When Auto Cut is turned on paper is automatically cut after each page prints or if the roll paper leading edge is not straight Caution The built in cutter is not recommended for use with commercially available canvas or synthetic...

Page 48: ...turns to automatic cutting when you close the application If you are using a paper type that cannot be cut with the built in cutter turn off the setting in the control panel From the roll paper information area select Advanced Media Setting Auto Cut Off If you want to turn off Auto Cut during enlarged copying HP GL 2 mode printing or printing directly from the flash drive turn off the setting in t...

Page 49: ... tracing paper 3 9 inches 100 mm Photo paper or coated paper 3 1 inches 80 mm Synthetic or other thick paper 2 4 inches 60 mm 5 To cut the paper select Cut If the Auto Cut setting is turned off only in the printer driver the paper is cut and the paper leading edge returns to the print wait position If the Auto Cut setting is turned off in the control panel select Cut to manually cut the paper usin...

Page 50: ...g or creasing the lead edge of the paper 1 Select Remove on the LCD screen The roll paper rewinds automatically Note Make sure the roll paper is rewound completely before removing it from the printer 2 Open the cut sheet cover and roll paper cover 3 Hold both ends of the spindle and lift it up from the spindle holders ...

Page 51: ...oll paper on its end or horizontally if the packaging end caps are installed Never store roll paper on its side as a flat spot can develop and lead to imaging artifacts on the prints Do not store roll paper in dusty areas Print head maintenance and cleanings increase if dust accumulates on the paper 7 Attach the transparent paper stop to the empty spindle ...

Page 52: ...ing Single Cut Sheets You can print on a variety of cut sheet paper types and sizes up to 24 inches 61 cm SureColor T3475 or 36 inches 91 cm SureColor T5475 wide and 0 1 inch 0 3 mm thick You can load and print on one sheet at a time Before printing on cut sheets remove any loaded roll paper 1 Make sure Load paper is displayed on the home screen If it is not shown make sure to remove any roll pape...

Page 53: ...53 3 Open the cut sheet cover ...

Page 54: ...he printer and insert the paper into the printer 5 Insert the paper into the paper feeder until you hear a beep 6 Make sure the leading edge of the paper is straight to prevent a skew error or paper jam If it is straight select OK otherwise select Cancel and reload the paper 7 Select the paper type and size you loaded on the LCD screen ...

Page 55: ...find the nearest reseller visit proimaging epson com U S or proimaging epson ca Canada select your product series and product and click the Where to Buy button Or call 800 GO EPSON 800 463 7766 in the U S or 800 807 7766 in Canada Note Paper media availability varies by country For the most updated list of supported Epson papers visit proimaging epson com U S or proimaging epson ca Canada Roll Pap...

Page 56: ... m S041386 1 roll Epson Premium Luster Photo Paper 260 8 3 inches 211 mm 32 feet 9 8 m S041408 1 roll 13 inches 330 mm 32 feet 9 8 m S041409 1 roll 10 inches 254 mm 100 feet 30 5 m S042077 1 roll 16 inches 406 mm 100 feet 30 5 m S042079 1 roll 20 inches 508 mm 100 feet 30 5 m S042080 1 roll 24 inches 610 mm 100 feet 30 5 m S042081 1 roll 36 inches 914 mm 100 feet 30 5 m S042082 1 roll Epson Premiu...

Page 57: ...et 30 5 m S041391 1 roll Epson Premium Glossy Photo Paper 250 24 inches 610 mm 100 feet 30 5 m S041638 1 roll 36 inches 914 mm 100 feet 30 5 m S041639 1 roll Epson Enhanced Matte Paper 17 inches 432 mm 100 feet 30 5 m S041725 1 roll 24 inches 610 mm 100 feet 30 5 m S041595 1 roll 36 inches 914 mm 100 feet 30 5 m S041596 1 roll Enhanced Adhesive Synthetic Paper 24 inches 610 mm 100 feet 30 5 m S041...

Page 58: ...um Photo Paper Semi gloss Letter 8 5 11 inches 216 279 mm S041331 20 sheets Epson Premium Presentation Paper Matte Letter 8 5 11 inches 216 279 mm S041257 50 sheets Epson Singleweight Matte Paper 13 19 inches 330 483 mm S041909 100 sheets 17 22 inches 432 559 mm S041907 100 sheets Parent topic Media Handling Paper or Media Type Settings Printing Software For this paper Select this Paper Type or Me...

Page 59: ...ric Tracing paper vellum paper Tracing Paper Tracing Paper Low Duty Matte Film Enhanced Synthetic Paper Enhanced Synthetic Paper Enhanced Adhesive Synthetic Paper Enhanced Adhesive Synthetic Paper Enhanced Low Adhesive Synthetic Paper Polyester banner generic Heavy Weight Polyester Banner Backlight Film Roll Backlight Film Roll Blueprint paper Blueprint Paper Note The settings listed here are avai...

Page 60: ...ting You see a screen like this 3 Select the paper source you want to select settings for You see a screen like this 4 Select Change Paper Type Paper Size 5 Select Paper Type 6 Select the paper type for the paper you loaded ...

Page 61: ...eight Matte Epson Doubleweight Matte Paper Doubleweight Matte Epson Premium Presentation Paper Matte Enhanced Matte Archival Matte Coated paper generic Coated Paper Generic Epson Premium Glossy Photo Paper 170 Premium Glossy 170 Epson Premium Semigloss Photo Paper 170 Premium Semigloss 170 Epson Premium Photo Paper Glossy Premium Glossy Sheet Photo Paper Glossy Epson Premium Photo Paper Semi gloss...

Page 62: ...nfigure in the printer 2 Press the home button if necessary 3 Select Settings General Settings Printer Settings Custom Paper Setting 4 Select a number for the custom paper configuration 5 Select Change Name and enter a name 6 Select OK when you are done 7 Select Change Reference Paper 8 Select a paper type that is similar to the paper that you want to use 9 Select Advanced Media Setting 10 Select ...

Page 63: ...in the printer the printer will ask you to load paper before continuing 3 Select Change Paper Type or Change Paper Type Paper Size 4 Select Paper Type Others Custom Paper 5 Select the custom paper configuration you want to use 6 Press the left arrow button to exit the menu Parent topic Creating Custom Paper Configurations ...

Page 64: ...ith Windows You can print with your product using any Windows application as described in these sections Note If you are using your Epson product with the Windows 10 S operating system you cannot use the software described in this section You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S you must obtain software only from the Windows S...

Page 65: ... print icon on your screen the Print option in the File menu or another command See your application s help utility for details 3 If necessary select your product name as the printer you want to use Note You may also need to select Preferences Properties Print Settings or Printer Properties to view your print settings You see the Printer Settings window 4 Select the Current Settings option or a cu...

Page 66: ...a Type setting that matches the paper you loaded Note If you want to use paper settings that have been set in the printer s control panel select Use Printer Settings Note Click Acquire Info to refresh the settings if you loaded or changed paper after opening the print window 10 Select the Select Target setting that matches the type of document you are printing Note If you want the printer driver t...

Page 67: ...ws Print Mode Options Windows Color Mode Options Windows Level Options Windows Using Layout Manager Windows Parent topic Printing with Windows Related tasks Printing Your Document or Photo Windows Document Size Options Windows You can select any of the Document Size options to size your printed image Same as Paper Size Sizes your printed image to fit the selected paper size Fit to Roll Paper Width...

Page 68: ...arent topic Selecting Basic Print Settings Windows Color Mode Options Windows You can adjust the Color Mode setting to fine tune the colors in your printout or turn off color management in your printer software EPSON Standard sRGB Optimizes the sRGB space and corrects the color Business Graphics Performs color correction to optimize your images based on the sRGB space Line Drawing Optimizes color ...

Page 69: ...CC profile is required if color management is turned off Click Settings to open the Color Controls window where you can specify values for adjusting brightness contrast saturation and individual Cyan Magenta and Yellow color tones You can choose from two Gamma settings and use either a color circle or slide bar to adjust color Parent topic Selecting Basic Print Settings Windows Level Options Windo...

Page 70: ...be reduced Quality Select to prioritize print quality over print speed Max Quality Select to use the maximum print quality print speed may be slower Quality Options Select print speed or print quality levels using a slider Parent topic Selecting Basic Print Settings Windows ...

Page 71: ...71 Using Layout Manager Windows Layout Manager lets you include multiple pieces of print data created in different applications onto one sheet of paper for printing ...

Page 72: ...72 You can also place the same print data multiple times as shown here ...

Page 73: ...73 You can place print data in different sizes and orientations to maximize media usage as shown here ...

Page 74: ...he print command in your application 3 Select the Layout Manager checkbox on the Printer Settings tab 4 Choose an option for the Document Size setting that matches the size of the document in your application 5 Click OK and then click Print if necessary The Layout Manager screen opens and displays one page in the layout ...

Page 75: ...t Settings screens Note See the Layout Manager screen help for details 8 Click File Properties and select your print settings including the size of the paper you are printing on 9 Open the File menu on the Layout Manager screen and click Print Note To save the current job to a file open the File menu on the Layout Manager screen save the file and close the Layout Manager screen To open the saved f...

Page 76: ...r or print one image on multiple sheets of paper select the Page Layout checkbox and select the option you want To print on both sides of the paper select the 2 sided Printing checkbox and select the options you want To rotate or flip the printed image select the Rotate 180 or Mirror Image checkbox Page Layout Options Windows Parent topic Printing with Windows Page Layout Options Windows You can s...

Page 77: ...ttings to select a binding edge option and set margins N up Prints 2 2 up or 4 4 up pages on one sheet of paper Click Settings to choose the number of pages per sheet and set the page order Poster Prints one image on multiple sheets of paper to create a large poster Click the Settings button to select the layout and guideline options Print Banner Select when using a Windows application designed fo...

Page 78: ...heet paper with 14 mm margins above and below your print select Vertical Centering Note This setting is only available when the Source setting is set to Cut Sheet 1 sheet To adjust the ink saturation level select Advanced Media Control To create or edit custom printing settings select Custom Settings To print a color background on the page select the Print Bckg Color checkbox and click Color Setti...

Page 79: ... Windows Roll Paper Options Windows Select any of the available roll paper options Note Some settings may not be available depending on the Roll Paper Option you selected for your paper size Auto Cut Off Select this option to cut your prints manually Normal Cut Creates a margin at the top and bottom of your image and automatically cuts the paper These margins vary by media type and may be changed ...

Page 80: ...ally providing the cleanest edge for borderless printing Auto Rotate Automatically positions the image or print data to fit the roll paper Print Page Line Prints lines between pages as a guide for manual cutting Save Roll Paper When Auto Cut is enabled the printer cuts the roll paper at the end of the image as positioned on the page Parent topic Selecting Advanced Settings Windows ...

Page 81: ... the print head if you notice banding or gaps in your printouts Click Epson Status Monitor 3 to check the printer s status Click Monitoring Preferences to select the error notifications displayed on the Epson Status Monitor 3 screen or add a shortcut to the utility in the Windows taskbar Click Print Queue to display a list of all waiting print jobs view information on the data waiting to be printe...

Page 82: ...iple computers Select a Language option for the language you want to use for the printer software screens Parent topic Printing with Windows Related tasks Checking the Nozzles Using a Computer Utility Cleaning the Print Head Using a Computer Utility Printing Your Document or Photo Windows Once you have selected your print settings you are ready to save your settings and print 1 Click OK to save yo...

Page 83: ...Printing Your Document or Photo Windows Saving Sharing and Customizing the Printer Settings You can save groups of print settings or media settings so you can reuse them for future print jobs You can export these settings as a file so you can share them with other users You can also edit the settings displayed in the printer software screens Saving and Sharing Print Settings Windows Editing Print ...

Page 84: ... following as necessary If you need to delete a group of settings you have created select the name of the group of settings from the list and click Delete To export the settings select the name of the group of settings click Export select a location and enter a file name To import a group of settings click Import select the file you want to use and click Open Then use the settings to print Once cu...

Page 85: ... Print Settings Windows Printing Your Document or Photo Windows Editing Print Setting Displays Windows You can arrange the displayed print settings so you can easily select the settings you use most often 1 Click the Utility tab in the printer software 2 Select Menu Arrangement You see this window ...

Page 86: ...items within the folder remain 5 Click Save Parent topic Saving Sharing and Customizing the Printer Settings Selecting Default Print Settings Windows When you change your print settings in a program the changes apply only while you are printing in that program session If you want to change the print settings you use in all your Windows programs you can select new default print settings 1 Access th...

Page 87: ...them as needed for printing in any program session Parent topic Printing with Windows Related tasks Selecting Basic Print Settings Windows Changing the Language of the Printer Software Screens You can change the language used on the Windows printer software screens 1 Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow ...

Page 88: ...ick OK to close the printer software window The printer software screens appear in the language you selected the next time you access them Parent topic Printing with Windows Changing Automatic Update Options Your printer software for Windows automatically checks for updates to the product software You can change how often the software checks for updates or disable this feature ...

Page 89: ...c update feature you can check for updates manually Parent topic Printing with Windows Printing with the Built in Epson Driver Windows 10 S You can print with the built in Epson printer driver using any printing program on Windows 10 S as described in these sections Note The built in Epson driver in Windows 10 S does not include all the available print settings for your product To print with addit...

Page 90: ...ocument for printing 2 Select the print command in your application Note You may need to select a print icon on your screen the Print option in the File menu or another command See your application s help utility for details 3 If necessary select your product name as the printer you want to use Note You may also need to select Properties or Preferences to view your print settings You see a window ...

Page 91: ... for details 5 Click the Advanced button You see a window like this 6 Select the size of the paper you loaded as the Paper Size setting 7 To print multiple copies select or enter the number as the Copy Count setting 8 To print multiple copies of multi page documents in sets select the Collated checkbox 9 Click OK You return to the printing preferences window ...

Page 92: ...lick OK or Print to start printing Parent topic Printing with the Built in Epson Driver Windows 10 S Printing on a Mac You can print with your product using any Mac printing program as described in these sections Note If you have an Internet connection it is a good idea to check for updates to your product software on Epson s support website Selecting Basic Print Settings Mac ...

Page 93: ...elect the basic settings for the document you want to print 1 Open a document for printing 2 Select the print command in your application Note You may need to select a print icon on your screen the Print option in the File menu or another command See your application s help utility for details 3 Select your product as the Printer setting 4 If necessary click the arrow next to the Printer setting o...

Page 94: ...fferent depending on the Mac OS version and the application you are using 5 Select the Copies and Pages settings as necessary Note If you do not see these settings in the print window check for them in your application before printing They may be accessible by selecting Page Setup from the File menu ...

Page 95: ...gs from the pop up menu Note In certain programs you may need to select Advanced before you can select Printer Settings For more information about printer settings click the button You see a screen like this Note Depending on the Mac OS version you are using you may not see a Printer Settings option If not select Printer Features from the pop up menu and scroll down to view all of the driver optio...

Page 96: ... select your own color correction print mode or other settings 13 If you want to prioritize quality over print speed select Print with High Quality 14 If you deselect the Simple Settings checkbox the following options are available Color choose a printout color Color Mode choose a color mode to fine tune printout colors Level choose speed or quality as the printing priority High Speed select to sp...

Page 97: ...ize Sizes your printed image to fit the selected output size Specify Size Sizes your printed image to a specified size Retain Scale Retains the size of the original image Banner Select when using an application designed for banners Parent topic Selecting Basic Print Settings Mac Paper Source Options Mac You can select any of the available options in the Source menu to print on the paper loaded in ...

Page 98: ...the colors in your printout or turn off color management in your printer software EPSON Standard sRGB Optimizes the sRGB space and corrects the color Business Graphics Performs color correction to optimize your images based on the sRGB space Line Drawing Optimizes color correction for line drawings by processing the border between lines and the background as discontinuous GIS Performs optimal prin...

Page 99: ...and use either a color circle or slide bar to adjust color Parent topic Selecting Basic Print Settings Mac Level Options Mac You can select a print speed or print quality priority for your printouts Speed Select to prioritize print speed over print quality quality may be reduced Quality Select to prioritize print quality over print speed Max Quality Select to use the maximum print quality print sp...

Page 100: ...er Sheet pop up menu To arrange the print order of the pages select a Layout Direction setting To print borders around each page on the sheet select a line setting from the Border pop up menu To invert or flip the printed image select the Reverse page orientation or Flip horizontally settings Parent topic Printing on a Mac Selecting Advanced Settings Mac You can select roll paper settings and adju...

Page 101: ... you selected for your paper size 2 Select one of the following Auto Cut settings Off Select this option to cut your prints manually Normal Cut Creates a margin at the top and bottom of your image and automatically cuts the paper These margins vary by media type and may be changed from their defaults using custom media settings ...

Page 102: ...for borderless printing 3 Select the following settings as necessary Select the Auto Rotate checkbox to automatically position the image or print data to fit the roll paper Select the Print Page Line checkbox to print lines between pages as a guide for manual cutting When Auto Cut is enabled select the Save Roll Paper checkbox to have the printer cut the roll paper at the end of the image as posit...

Page 103: ...s option is available only when you choose a Paper Size setting with a Borderless option Parent topic Printing on a Mac Managing Color Mac You can adjust the Color Matching settings to fine tune the colors in your printout or turn off color management in your printer software 1 Select Color Matching from the pop up menu in the print window 2 Select one of the available options Color Matching Optio...

Page 104: ...r Handling from the pop up menu on the Print window To collate multiple copies into sets of documents select the Collate pages checkbox To print only selected pages in a multi page document select an option from the Pages to Print pop up menu To adjust the order in which pages are printed select an option from the Page Order pop up menu To scale the image to fit on a specific paper size select the...

Page 105: ...ck select System Preferences 2 Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies 3 Select Options You see a screen like this 4 Select any of the available printing options 5 Click OK Printing Preferences Mac Parent topic Printing on a Mac Printing Preferences Mac You can select from these settings on the Options tab ...

Page 106: ...whether or not to receive warning notifications from the printer software for various operating conditions Establish bidirectional communication Allows the product to communicate with the computer Do not change the default setting unless you experience issues when using a shared printing pool Default media type Select the Media Type that you want to use as the default in the printer driver Parent ...

Page 107: ...t window Checking Print Status Mac Parent topic Printing on a Mac Checking Print Status Mac During printing you can view the progress of your print job control printing and check ink status 1 Click the printer icon when it appears in the Dock ...

Page 108: ...Supply Levels Parent topic Printing Your Document Mac Printing CAD Drawings Your product can print CAD drawings from CAD software applications You can print them from the printer driver or change settings in the product to emulate HP GL 2 or HP RTL modes Note Not all HP GL 2 and HP RTL features are supported on the product Printing CAD Drawings from the Printer Driver Printing CAD Drawings in HP G...

Page 109: ...are 2 Click Plot and select your product as the printer 3 Click Properties 4 On the Device and Document Settings tab click Custom Properties You see the printer driver window 5 Select the Document Size and Output Size settings as necessary 6 Select the Source setting Note If you select Roll Paper select the width of the roll as the Roll Paper Width setting 7 Select the Media Type setting ...

Page 110: ... mode This printing method is best for maps and blueprints or when lines need to be emphasized Note Not all HP GL 2 and HP RTL features are supported on the product 1 Press the home button on your product if necessary 2 On the LCD screen select Settings General Settings Printer Settings Universal Print Settings You see this screen 3 Make sure the Paper Source setting is set to Roll Paper Note If r...

Page 111: ...ing Language setting to HP GL 2 If you are printing over a network select Network and change the Printing Language setting to HP GL 2 Note Make sure you return the Printing Language setting to Auto when you are done printing in HP GL 2 mode 10 Open the file you want to print in your CAD software 11 Click Plot and select your product as the printer 12 Start printing your drawing from the CAD softwa...

Page 112: ...ory Device Requirements Make sure your USB memory device meets these requirements Note Connections that use an extension cable a USB hub or a card reader cannot be guaranteed Format type FAT32 FAT16 or exFAT No security functions such as encryption or passwords Parent topic Printing from a USB Memory Device Connecting and Printing from a USB Memory Device You can print from a USB memory device con...

Page 113: ...ividually TIFF Select the file name You see a screen like this 6 Select the paper source and either Black White or Color 7 Select the Advanced tab and select any necessary settings Note You can select Presets to use a previously saved group of settings 8 Select the number of copies and use the on screen keyboard to enter the amount if necessary 9 Select Print to begin printing Memory Device Settin...

Page 114: ...ine Specifies the print quality Page Margins option Clip By Margins Adds the value selected for the page margin inside the size selected for the base output size Oversize Adds the value selected for the page margin outside the size selected for the base output size when set to a standard size Borderless Enlarges the print size slightly to print a borderless image on roll paper Bidirectional On Off...

Page 115: ...ing Perform color correction when printing CAD drawings and other line drawings Off No Color Management Turns off color management in the printer Reduce Enlarge Auto Fit Page Select On to fit the short edge of the image to the width of the paper Note This setting is not available if paper is not loaded into the printer Custom Size Select Actual Size to print using the image size or select a differ...

Page 116: ...d DS 530 DS 7500 DS 70000 Note Visit the Epson website for the most updated list of supported scanners Connecting a Scanner to Your Printer Placing Originals in the Scanner Printing Enlarged Copies from the Scanner Connecting a Scanner to Your Printer You can connect a supported scanner directly to the printer to print out enlarged copies 1 Turn off the printer and the scanner ...

Page 117: ...ment at a time even if your scanner supports double sided scanning Place the side you want copied facedown on the scanner glass or in the automatic document feeder ADF Make sure there are no originals in the ADF if you want to scan an original from the scanner glass Use the ADF to scan multi page originals Do not use the ADF if the original is printed on thick paper or cardstock Do not use the ADF...

Page 118: ...enlarged copies from the printer 1 Turn on the printer and the scanner The Enlarged Copy option appears on the LCD screen Note If you do not see the Enlarged Copy option make sure the cables connecting the printer and scanner are secure and the scanner is turned on 2 Make sure roll paper is loaded in the printer Note Only roll paper is supported for enlarged copies 3 Select Enlarged Copy ...

Page 119: ...s enlarged to fit the width of the roll paper 6 Select any other settings as necessary 7 Select the number of copies as the Copies setting 8 Select Copy on the printer LCD screen or press the scan button on the scanner to begin copying Supported Copy Sizes Parent topic Using Your Printer as a Copier Supported Copy Sizes The following original and output sizes are supported for enlarged copies ...

Page 120: ...nches 216 279 mm Output size A0 33 1 44 inches 841 1189 mm A1 23 4 33 1 inches 594 841 mm A2 16 5 23 4 inches 420 594 mm B1 27 8 39 4 inches 707 1000 mm B2 19 7 27 8 inches 500 707 mm 17 22 inches 432 559 mm 22 34 inches 559 864 mm 34 44 inches 864 1120 mm Note The available original sizes depend on the scanner you are using Not supported on the SureColor T3475 Parent topic Printing Enlarged Copie...

Page 121: ...tem Administrator Settings Menu Maintenance Menu Printer Status Print Menu Accessing the Printer s Menus You can use the printer menus to adjust the settings that control how your printer works 1 Press the home button if necessary 2 Select Settings on the LCD screen You see this screen 3 Press the up or down arrow to scroll through the menus or swipe up or down on the LCD screen Note To return to ...

Page 122: ...ettings on a menu press the left arrow button to go back or press the home button to completely exit the menu Parent topic Using the Control Panel Menus Paper Setting Menu Select Paper Setting to customize paper options Roll Paper menu Setting Options Description Remove Rewinds the loaded roll paper until it is ejected from the paper feeder Feed Cut Paper Backward Forward Cut Moves the paper backw...

Page 123: ...ad Select Manual if an error appears during automatic alignment or if you are not satisfied with the results of the automatic alignment Advanced Media Setting Various options See the Advanced Media Setting table below Manage Remaining Amount Setup Select On to display and record the amount of remaining roll paper Remaining Amount Enter the total length of paper currently on the roll 16 4 to 492 fe...

Page 124: ...o 3 Select this to adjust the distance between the paper and the print head Choose lower values for thinner papers Back Tension Auto Standard High Extra High Select High or Extra High if paper wrinkles during printing Note If the paper still wrinkles when you select High select Extra High and then change the level of suction by adjusting the Settings General Settings Printer Settings Paper Source ...

Page 125: ...ent Paper Feed Adjust Select Auto to automatically adjust the paper feed Select Manual if an error appears during automatic adjustment or if you are not satisfied with the results of the automatic adjustment Print Head Alignment Select Auto to automatically align the print head Select Manual if an error appears during automatic alignment or if you are not satisfied with the results of the automati...

Page 126: ...er setting error occurs when paper is correctly loaded Note If this setting is set to Off the printer may print beyond the edges of the paper causing ink to get on the printer Auto Cut On Off Select On to automatically cut roll paper after each page is printed or select Off to cut paper manually Remove Skew On Off Select On to enable paper skew reduction Parent topic Using the Control Panel Menus ...

Page 127: ... the printer turns off automatically Circuit Breaker Interlock Startup On Off Selects whether to turn the printer on or off when the circuit breaker switch is turned on Date Time Settings Date Time Enters the date and time Time Difference Sets the time difference for coordinated universal time UTC Language Various languages Selects the language used on the LCD screen Operation Time Out On Off Sele...

Page 128: ...printing mode Universal Print Settings Various options See the Universal Print Settings table below HP GL 2 Unique Settings Various options See the HP GL 2 Unique Settings table below Memory Device Interface Enable Disable Select Disable to prevent printing directly from a USB device Thick Paper On Off Select On to widen the platen gap to prevent scuffing if you are printing on thick paper Self Ch...

Page 129: ... output size or paper type settings are different between the driver and printer Roll Paper Setup Detect Paper Meandering Select On to display an error message and stop printing if the printer detects the paper is skewed Print Cutting Guideline Select On to print cut lines on roll paper if Auto Cut is turned off Cut for Borderless Print Select Two Cuts to insert a margin and cut twice between page...

Page 130: ...dard margins are as follows for the top and bottom CAD line drawings 3 mm Other 30 mm Select a different value as necessary Left and right margins are always 3 mm Paper Suction Select this to adjust the distance between the paper and the print head lower values for thinner papers Back Tension Select High or Extra High if paper wrinkles during printing Drying Time Drying Time per Pass Select from 0...

Page 131: ... each page is printed or select Off to cut paper manually Remove Skew Select On to enable paper skew reduction Restore Default Restores the custom setting to the defaults Universal Print Settings Adjust these settings as necessary when printing in HP GL 2 or HP RTL mode or when using AirPrint Setting Options Description Paper Source Roll Paper Cut Sheet 1 sheet Select the paper source from which y...

Page 132: ...3 mm 5 mm Select the top bottom left and right margin values for roll paper Note Margins are 3 mm for cut sheets regardless of the setting Smoothing On Off Select On to print at the maximum resolution for the selected paper type Note This may result in longer printing time or insufficient memory errors Base Output Size Various options When Auto the default setting is selected the hard clip area of...

Page 133: ...e Settings Adjust these settings as necessary when printing in HP GL 2 or HP RTL mode Setting Options Description Rotate 0 90 180 270 Rotate the coordinates of the drawn data counterclockwise before printing Origin Setup Left Edge Center Set the data coordinate origin Mirror Image On Select to horizontally flip the image using the center of the output size width as the basis line Off Select to pri...

Page 134: ...efault Print according to the built in printer palette settings logical pen with a pen width of 0 35 mm and 256 colors Palette A Palette B Print according to the built in printer palette settings specified under Define Palette Print Color Palette Print Select to print the selected palette in A3 size Define Palette Palette A Palette B Define a built in palette by specifying the pen width and color ...

Page 135: ...umber of connected devices and connection settings Print Status Sheet Prints the current network connection information Connection Check Confirms the network status You can also print a connection check report Advanced Displays advanced information such as TCP IP settings You can enable or disable other network settings Parent topic Using the Control Panel Menus Related tasks Selecting Wireless Ne...

Page 136: ...e time length unit and language settings Firmware Update Update Select Start Checking to access the Epson website and search for a firmware update The printer must be connected to the internet Follow the prompts to update the firmware which can take up to 5 minutes or longer Note Do not turn off or unplug the printer during a firmware update or you may damage the printer Notification Select On to ...

Page 137: ...isplays the maintenance box replacement procedure Replace Cutter Displays the cutter replacement procedure Powerful Cleaning Perform if the nozzle check pattern still has faint or missing areas after performing a head cleaning three times in a row Discharging Charging Ink Perform if you are transporting or storing the printer in 14 F 10 C or lower temperatures Follow the prompts to eject the ink T...

Page 138: ...s Description Print Status Sheet Configuration Status Sheet Prints a summary of current printer settings Network Wired LAN Wi Fi Status Displays current communication status and connection settings Wi Fi Direct Status Displays the number of connected devices and connection settings Print Status Sheet Prints the current network connection information Parent topic Using the Control Panel Menus ...

Page 139: ...o Epson for proper disposal please go to epson com recycle for more information Check Cartridge and Maintenance Box Status Purchase Epson Ink Cartridges and Maintenance Box Removing and Installing Ink Cartridges Replacing the Maintenance Box Check Cartridge and Maintenance Box Status Your product and its software will let you know when an ink cartridge is low or expended or when the maintenance bo...

Page 140: ...ce Box Status Related tasks Removing and Installing Ink Cartridges Replacing the Maintenance Box Checking Ink Cartridge and Maintenance Box Status with Windows You can check your ink cartridge or maintenance box status at any time using a utility on your Windows computer 1 To check your status access the Windows Desktop and click the icon for your product in the right side of the Windows taskbar o...

Page 141: ...ent topic Check Cartridge and Maintenance Box Status Related tasks Removing and Installing Ink Cartridges Replacing the Maintenance Box Checking Cartridge and Maintenance Box Status Mac You can check the status of your ink cartridges and maintenance box using a utility on your Mac 1 In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your...

Page 142: ...or any ink cartridge as indicated on the screen Note If any of the cartridges installed in the product is broken incompatible with the product model or improperly installed Epson Status Monitor will not display an accurate cartridge status Parent topic Check Cartridge and Maintenance Box Status Related tasks Removing and Installing Ink Cartridges Replacing the Maintenance Box ...

Page 143: ...s and Maintenance Boxes Ink Cartridge and Maintenance Box Part Numbers Use these part numbers when you order or purchase a new ink cartridge or maintenance box Note For best printing results use up a cartridge within 6 months of opening the package Maintenance box part number T699700 Ink color 110 ml 350 ml 700 ml Black T41W520 T41P520 T41N520 Cyan T41W220 T41P220 T41N220 Magenta T41W320 T41P320 T...

Page 144: ...144 2 Open the ink cartridge cover 3 Remove the new ink cartridge from the bag and gently shake it horizontally for about 10 seconds approximately 30 times Caution Do not touch the chip on the cartridge ...

Page 145: ... the old cartridge out of the printer 5 With the label facing you slide the new ink cartridge all the way into the slot Note Make sure to insert the cartridge into the correct color location 6 Repeat steps 3 to 5 as necessary to replace any other cartridges ...

Page 146: ...ly is designed to contain any excess ink but do not touch the ink supply port or surrounding area Parent topic Replacing Ink Cartridges and Maintenance Boxes Related concepts Purchase Epson Ink Cartridges and Maintenance Box Replacing the Maintenance Box Replace the maintenance box when a message or icon is displayed on the LCD screen telling you that the maintenance box is near or at the end of i...

Page 147: ...nce boxes located behind the maintenance box cover Note You can view the replacement procedure on the LCD screen Press the home button if necessary and select Settings Maintenance Replace Maintenance Box See Guide 1 Open the maintenance box cover ...

Page 148: ...e maintenance box Warning If ink gets on your skin wash it thoroughly with soap and water If ink gets into your eyes flush them immediately with water If ink gets into your mouth spit it out and see a doctor right away ...

Page 149: ... new maintenance box from the package 5 Insert the new maintenance box into the printer Caution Do not touch the chip on the maintenance box or you may damage the product Note Repeat the above procedure for the second maintenance box on the SureColor T5475 if necessary If you are only replacing one of the maintenance boxes make sure it is the correct one ...

Page 150: ... the maintenance box cover Parent topic Replacing Ink Cartridges and Maintenance Boxes Related concepts Purchase Epson Ink Cartridges and Maintenance Box Related references Optional Equipment and Replacement Parts ...

Page 151: ...ning uses ink so clean the nozzles only if print quality declines You can check for clogged nozzles before you clean them so you don t clean them unnecessarily Note You cannot clean the print head if an ink cartridge is expended and may not be able to clean it when a cartridge is low You must replace the cartridge first Print Head Nozzle Check Print Head Cleaning Parent topic Adjusting Print Quali...

Page 152: ...Head Nozzle Check You see a screen like this 4 If you want to change the paper source that the nozzle check pattern prints on select Paper Source Otherwise select Start to print the nozzle check pattern The nozzle check pattern prints 5 Check the printed pattern to see if there are gaps in the lines Print head is clean Print head needs cleaning ...

Page 153: ...ct Control Panel Using the Powerful Cleaning Utility Checking the Nozzles Using a Computer Utility You can check the print head nozzles using a utility on your Windows or Mac computer 1 Make sure roll paper or cut sheet paper is loaded in the printer 2 Do one of the following Windows Access the Windows Desktop and click the icon for your product in the right side of the Windows taskbar or click th...

Page 154: ...154 You see a window like this 4 Click Print The nozzle pattern prints ...

Page 155: ...ning the Print Head Using a Computer Utility Using the Powerful Cleaning Utility Print Head Cleaning If print quality has declined and the nozzle check pattern indicates clogged nozzles you can clean the print head Note Your printer automatically checks the print head nozzles when the printer is turned on and before printing and cleans them when it detects clogged nozzles To change this setting se...

Page 156: ...r product 1 Make sure roll paper or cut sheet paper is loaded in the printer 2 Press the home button if necessary 3 Select Settings Maintenance Head Cleaning You see a screen like this 4 Select Start to begin the cleaning cycle When the cleaning cycle is finished the power light stops flashing and a confirmation screen appears Caution Never open any covers or turn off the product during a cleaning...

Page 157: ...leaning Utility Checking the Nozzles Using the Product Control Panel Cleaning the Print Head Using a Computer Utility You can clean the print head using a utility on your Windows computer or Mac 1 Make sure roll paper or cut sheet paper is loaded in the printer 2 Do one of the following Windows Access the Windows Desktop and click the icon for your product in the right side of the Windows taskbar ...

Page 158: ... cycle When the cleaning cycle is finished the power light stops flashing and a confirmation screen appears Caution Never open any covers or turn off the product during a cleaning cycle or you may damage it 5 Click Print Nozzle Check Pattern The nozzle pattern prints ...

Page 159: ...leaning the Print Head Using the Product Control Panel Using the Powerful Cleaning Utility Checking the Nozzles Using a Computer Utility Using the Powerful Cleaning Utility If print head nozzles are still clogged after cleaning the print head three times run the Powerful Cleaning utility from the product control panel This process consumes a lot of ink to clean the clogged nozzles 1 Press the home...

Page 160: ...When the cleaning cycle is finished the power light stops flashing and a confirmation screen appears Caution Never open any covers or turn off the product during a cleaning cycle or you may damage it 4 Select Yes Start to print a nozzle check pattern The nozzle pattern prints ...

Page 161: ... the Print Head Using the Product Control Panel Cleaning the Print Head Using a Computer Utility Using Easy Adjustment You can use Easy Adjustment to run the Paper Feed Adjust and Print Head Alignment functions and automatically optimize the settings Use Easy Adjustment in the following cases You create custom paper settings Note Even if the paper types are the same roll paper and cut sheets will ...

Page 162: ...me button if necessary 3 Do one of the following Roll paper Select Roll paper information area Media Adjust Easy Adjustment Cut Sheet Select Paper Setting Cut Sheet 1 sheet Media Adjust Easy Adjustment 4 Select Start to begin the adjustment process When the adjustment cycle is finished a confirmation screen appears If you get an error message when using Easy Adjustment or want to run the automatic...

Page 163: ... of adjustment patterns prints Note If you are printing on roll paper with Auto Cut turned off do not remove or pull out the paper until the second set of alignment patterns prints 5 Follow the instructions on the LCD screen to select the best patterns for the first set of adjustment patterns and select OK The second set of adjustment patterns prints Note If you are printing on cut sheets smaller ...

Page 164: ...printer 2 Press the home button if necessary 3 Select the roll paper information area and select Media Adjust Paper Feed Adjust Print length adjustment 4 Select Start to print the adjustment pattern 5 Using a ruler measure the distance between the symbols 6 Enter the measured length on the LCD screen and select OK After adjustment the screen displays a confirmation message Parent topic Adjusting P...

Page 165: ...structions on the LCD screen to select the best patterns for each set of adjustment patterns and select OK The screen displays a confirmation message and returns to the home screen Parent topic Adjusting Print Quality Related references Paper Setting Menu Related tasks Loading Roll Paper Loading Single Cut Sheets Cleaning the Roll Paper Feeder If ink smears on a printout when printing on roll pape...

Page 166: ...166 Related references Paper Setting Menu Related tasks Loading Roll Paper ...

Page 167: ... the Cutter If you notice that your paper does not cut cleanly you may need to replace the cutter part number S902007 You will need a Phillips head screwdriver Caution Do not remove the protective material from the new cutter until instructed to do so Do not drop the cutter or knock it against anything or you may chip the blade 1 Remove all paper from the printer 2 Press the home button if necessa...

Page 168: ... loosen the screw holding the cutter in place and carefully pull the cutter straight out Place the cutter in a plastic bag and dispose of it properly Warning Keep the cutter out of the reach of children The blade is sharp and can cause injury ...

Page 169: ...ly Note Make sure the screw is tightened securely otherwise the cut position may shift slightly 6 Select OK The cutter moves into position and cuts off the protective piece Remove the protective piece from the printer Parent topic Maintenance and Transportation Related references Optional Equipment and Replacement Parts ...

Page 170: ...s in the areas where you notice ink on your prints You do not need to replace all of the borderless pads You will need a Borderless Replacement Pad Kit part number C13S400064 to perform the replacement 1 Turn off the product wait for the LCD screen to turn off and unplug the power cable from the electrical outlet 2 Wait for one minute before continuing 3 Open the front cover ...

Page 171: ...171 4 Using tweezers pull out the borderless pads in the areas where ink transfer occurs 5 Use cleaning sticks to wipe off the accumulated ink in the following locations Bottom ...

Page 172: ...172 Sides Center groove ...

Page 173: ...173 6 Bend a new borderless pad as shown below Note Do not bend the borderless pad except at the designated spot ...

Page 174: ...174 7 Insert the leg of the borderless pad all the way into the hole ...

Page 175: ...175 8 Push the protrusions on the sides of the borderless pad into the grooves on the left and right 9 Gently press the borderless pad until it is seated in place ...

Page 176: ...rderless Pad Edges Carefully follow the steps here to clean the platen and borderless pad edges to remove ink paper particles and lint Caution If ink remains on these parts it could transfer to your printouts Continued use of your product with ink paper particles or lint on these surfaces could damage the print heads or clog the nozzles 1 Turn off the product wait for the LCD screen to turn off an...

Page 177: ...ean the area shown in blue in the image below Wipe from the inside to the outside of the platen to clean it as shown here Note For stubborn dirt dampen a soft cloth with neutral detergent and wring it out then clean the platen as shown above Dry the platen with a soft dry cloth when you are finished ...

Page 178: ... a pointed object such as a toothpick to push the material into the holes 6 Remove any paper particles or dust around the outer edges of the borderless pads using cotton swabs 7 Close the front cover plug in the power cord and turn the product back on Parent topic Maintenance and Transportation ...

Page 179: ...event the product from printing or ink may leak Note Before storing your product for a long period replace low expended or expired ink to help prevent the print head from drying out Store your product in a cool dry place 1 Remove all the paper from the product 2 Turn off the product 3 Unplug the power cable 4 Disconnect any connected cables 5 Close all covers on the product 6 If you are moving the...

Page 180: ...180 SureColor T5475 Warning The product is heavy and requires two or more people to move it When lifting the SureColor T5475 do not hold the printer by the area shown below ...

Page 181: ...ter is moved connect the power cable and turn on the printer 10 Run a print head nozzle check and clean the print head if necessary Discharging Ink Parent topic Maintenance and Transportation Related tasks Cleaning the Print Head Using the Product Control Panel Checking the Nozzles Using the Product Control Panel Discharging Ink If you need to move or transport your product when the temperature is...

Page 182: ...cally when the discharge process is complete Caution Do not open any product cover or turn off the product while ink is discharging Parent topic Moving or Transporting Your Product Related tasks Checking Ink Cartridge and Maintenance Box Status on the LCD Screen ...

Page 183: ...are automatically checks for updates You can also manually update the software by selecting Software Update here Access the Windows Desktop and right clicking the icon for your product in the right side of the Windows taskbar or clicking the up arrow and right clicking On the Maintenance tab in the printer settings window You can also update the software by selecting EPSON Software Updater in the ...

Page 184: ...ng Do not perform head cleaning until you replace the maintenance box with a new one The used maintenance box may be reinstalled after cleaning is completed Command Error Check the printer driver setting Select Cancel to stop printing Make sure that the printer driver you are using supports your product Scanner Error Refer to manual for details Release the scanner transportation lock as described ...

Page 185: ...de them with the displayed printer error code Parent topic Solving Problems Resetting Control Panel Defaults If you have a problem with settings on the product control panel you can reset them to their factory defaults You can choose which settings to reset or reset them all Note This setting can be locked by an administrator If you cannot access or change this setting contact your administrator f...

Page 186: ...Check these sections if you have problems operating your product Printer Does Not Turn On LCD Screen Shuts Off Parent topic Solving Problems Printer Does Not Turn On If the printer does not turn on try these solutions Make sure the power cable is securely connected Make sure the power outlet works by connecting the power cable for another electronic device Parent topic Solving Printer Problems LCD...

Page 187: ...oint is operating correctly by connecting to it from your computer or another device Print a network connection report and check the codes and messages on the report to help determine the cause of the problem You may need to disable the firewall and any anti virus software on your wireless router or access point Try restarting your router following the instructions in your router documentation Not...

Page 188: ...ete the existing DIRECT xxxxxxxx connection settings from your device and enter a new password See your device documentation for instructions If you connected your product to a Windows computer using Wi Fi Direct and it automatically selected Access Point Mode you may have trouble accessing a low priority Internet connection Check the network connection or adapter settings in the Windows Control P...

Page 189: ... or access point has an enabled Privacy Separator function that is preventing detection of your device over the network See your router or access point documentation for instructions on disabling the Privacy Separator function Parent topic Solving Network Problems Related concepts Uninstall Your Product Software Related tasks Resetting Control Panel Defaults Printing a Network Connection Report Pr...

Page 190: ... make sure the product s IP address is set correctly for your network If your network does not assign IP addresses using DHCP set the IP address manually Make sure your computer and product are both using the same wireless network If network printing is slow print a network status sheet and check the signal strength If it is poor place your product closer to your router or access point Avoid placi...

Page 191: ... product to a different port or a different router access point switch or hub Try connecting with a different Ethernet cable Try printing to your product from another computer on the network Note If you are using a 5 GHz wireless router set the router to operate in dual band 2 4 GHz and 5 GHz mode If your router uses a single network name SSID for both the 2 4 GHz and 5 GHz band give each band its...

Page 192: ...t your printer directly to your computer instead of the hub Make sure the USB hub is recognized correctly on the computer Disconnect all USB hubs from the computer and connect the printer directly to the computer s USB port Make sure the USB cable length does not exceed 10 feet 3 m Parent topic Solving Printing Problems Related references Interface Specifications Print Head Moves But Nothing Print...

Page 193: ...aper If roll paper does not feed cut the end straight across and uncurl it by rolling it backward if necessary Then reload the paper Make sure there are no gaps between the roll paper and the paper stops on the spindle If wrinkles appear on roll paper adjust the Back Tension setting If you cannot insert paper easily into the paper feed slot make sure the paper is perfectly flat and not curled Do n...

Page 194: ...se your hands to lightly press the paper into the paper basket as it is ejected from the printer If the paper creases as it ejects into the paper basket close the paper basket and support the printout with your hands before it touches the floor Parent topic Solving Paper Problems Paper is Creased If the paper is creased when it exits the printer try these solutions Make sure you are printing at no...

Page 195: ...blems If roll paper has jammed in the printer follow the steps here to clear the jam 1 Open the cut sheet cover and roll paper cover 2 Cut the paper above the paper feeder 3 Close the roll paper cover and the cut sheet cover ...

Page 196: ...other jammed paper as necessary Caution Do not touch the print head 6 Close the front cover 7 Turn the printer off wait a moment and then turn it back on 8 Cut the edge of the roll paper straight horizontally and reload the roll paper Note Make sure to cut off any jagged or folded sections of paper ...

Page 197: ...Problems Related tasks Loading Roll Paper Cut Sheet Paper Jam Problems If cut sheet paper has jammed in the product follow the steps here to clear the jam 1 Remove any jammed paper from the front of the product 2 Open the front cover ...

Page 198: ...en turn it back on 6 Reload a cut sheet Parent topic Solving Paper Problems Related tasks Loading Single Cut Sheets Solving Print Quality Problems Check these sections if you have problems with print quality Overall Print Quality is Poor Lines Are Misaligned Prints are Scuffed or Smeared Prints are Not Positioned Properly Parent topic Solving Problems ...

Page 199: ...them in the printer Remove and shake the cartridges every three months Make sure you selected the correct Media Type setting in the printer driver that matches the paper loaded in the printer Compare the print result with the image on your computer screen Since monitors and printers produce colors differently printed colors and screen colors do not always look the same Make sure that all printer c...

Page 200: ...t Media Type setting in the printer driver that matches the paper loaded in the printer Parent topic Solving Print Quality Problems Related tasks Aligning the Print Head Using the Product Control Panel Selecting Basic Print Settings Mac Selecting Basic Print Settings Windows Prints are Scuffed or Smeared If your prints are scuffed or smeared try these solutions Make sure your paper meets the speci...

Page 201: ...r settings and on the control panel for custom paper configuration settings If the back of your prints are smeared with ink clean the platen and replace any borderless printing pads as necessary Parent topic Solving Print Quality Problems Related references Paper Setting Menu Printer Settings Menu Paper Specifications Related tasks Selecting Basic Print Settings Mac Selecting Basic Print Settings ...

Page 202: ... sure all cables are securely connected and the scanner is turned on Make sure the scanner connected to the printer is compatible Visit the Epson website for the most updated list of supported scanners Parent topic Solving Problems Related tasks Connecting a Scanner to Your Printer Uninstall Your Product Software If you have a problem that requires you to uninstall and re install your software fol...

Page 203: ...llation Windows other versions Click or Start and select All Programs or Programs Select Epson select your product then click EPSON Printer Software Uninstall Note If you see a User Account Control window click Yes or Continue In the next window select your product and click OK Then follow any on screen instructions 4 Restart your computer then re install your software Note If re installing your p...

Page 204: ...int Fax Print Scan or Printers Scanners window select your product name and click the remove icon to remove it Parent topic Uninstall Your Product Software Related references Where to Get Help Where to Get Help Epson provides technical support and information on the installation configuration and operation of professional printing products through the Epson Preferred Limited Warranty Plan Dial 888...

Page 205: ...sories You can purchase genuine Epson ink paper and accessories from an Epson authorized reseller To find the nearest reseller visit proimaging epson com U S or proimaging epson ca Canada select your product series and product and click the Where to Buy button Or call 800 GO EPSON 800 463 7766 in the U S or 800 807 7766 in Canada Parent topic Solving Problems ...

Page 206: ...cal Specifications Environmental Specifications Interface Specifications Network Interface Specifications Safety and Approvals Specifications Windows System Requirements To use your product and its software your computer should meet these requirements Microsoft Windows OS version 32 and 64 bit compatible Windows 10 Windows 8 x Windows 7 Windows Vista Windows Server 2016 Windows Server 2012 R2 Wind...

Page 207: ...Note For the latest product software available for your operating system visit the Epson support site at epson com support U S epson ca support Canada or epson com jm support Caribbean select your product and select Downloads Parent topic Technical Specifications Paper Specifications Note Since the quality of any particular brand or type of paper may be changed by the manufacturer at any time Epso...

Page 208: ... 610 mm SureColor T5475 8 26 to 36 inches 210 to 914 mm Length 11 to 62 2 inches 279 4 to 1580 mm Thickness 0 003 to 0 011 inch 0 08 to 0 3 mm Parent topic Technical Specifications Printable Area Specifications Roll paper Note Margins may change depending on the Top Bottom Margins setting that you select The numbers below are the standard settings ...

Page 209: ...in 0 12 to 1 38 inches 3 to 35 mm 5 Top margin 0 12 to 0 59 inches 3 to 15 mm Cut sheet 1 sheet 1 Printable width SureColor T3475 8 27 to 24 inches 210 to 610 mm SureColor T5475 8 27 to 36 inches 210 to 914 mm 2 Left right bottom margin 0 12 inch 3 mm left right margins will be 0 inches 0 mm with borderless printing Top margin 0 78 inch 20 mm Note Top and bottom margins vary depending on print qua...

Page 210: ...rably based on images printed print settings paper type frequency of use and temperature For print quality a variable amount of ink remains in the cartridge after the replace cartridge indicator comes on Type Epson ink cartridges Pigment ink Cyan Magenta Yellow Black Cartridge life See the expiration date on the package or cartridge Print quality guarantee 1 year after installation in the printer ...

Page 211: ...h 12 inches 305 mm Height 4 33 inches 110 mm Parent topic Technical Specifications Related references Ink Cartridge and Maintenance Box Part Numbers Dimension Specifications SureColor T3475 Dimensions include the opened paper basket Height 41 73 inches 1060 mm Width 42 52 inches 1080 mm Depth 38 03 inches 966 mm Weight without ink cartridges Approx 141 09 lb 64 kg SureColor T5475 Dimensions includ...

Page 212: ...ply rating 100 to 240 V Rated frequency range 50 60 Hz Rated current 2 8 A Power consumption SureColor T3475 Printing approximately 34 W Ready mode approximately 13 W Sleep mode approximately 1 3 W Power off mode approximately 0 25 W SureColor T5475 Printing approximately 38 W Ready mode approximately 13 W Sleep mode approximately 1 3 W Power off mode approximately 0 25 W Parent topic Technical Sp...

Page 213: ...to 60 RH Storage 5 to 85 RH Parent topic Technical Specifications Interface Specifications Interface type High Speed USB port compatible with USB 2 0 specification OPTION port for scanner connection SuperSpeed USB port compatible with USB 3 0 specification USB port for computer connection Parent topic Technical Specifications Network Interface Specifications Wi Fi Standards IEEE802 11b g n Securit...

Page 214: ...EE802 3az Energy Efficient Ethernet connected device should comply with IEEE802 3az standards Note Use a category 5 or higher shielded twisted pair cable for all interfaces Parent topic Technical Specifications Safety and Approvals Specifications United States Safety UL62368 1 2014 EMC FCC part 15 Subpart B class B Canada Safety CSA C22 2 No 62368 1 ICES 003 CAN CSA CEI IEC CISPR 22 Class B ANSI C...

Page 215: ...equipment complies with FCC IC radiation exposure limits set forth for an uncontrolled environment and meets the FCC radio frequency RF Exposure Guidelines in Supplement C to OET65 and RSS 102 of the IC radio frequency RF Exposure rules This equipment should be installed and operated so that the radiator is kept at least 7 9 inches 20 cm or more away from a person s body excluding extremities hand...

Page 216: ...10 esq Celsa Speratti Asunción Paraguay Notice for Peru Product Model SureColor T3475 T5475 K331A Brand EPSON This product uses the following WLAN module WLAN Module Model WLU6320 D69 RoHS FCC ID BKMFBWLU6320 Product Manufacturer Seiko Epson Corporation Address 3 3 5 Owa Suwa shi Nagano Ken 392 8502 Japan Parent topic Technical Specifications ...

Page 217: ...afety Instructions Wireless Connection Safety Instructions Parent topic Notices General Product Safety Instructions Be sure to follow all warnings and instructions marked on the product Use only the type of power source indicated on the product s label Use only the power cord that comes with the product Use of another cord may cause fires or shock Do not use the cord with any other equipment Place...

Page 218: ... It will not operate properly if it is tilted or at an angle Avoid locations that are subject to rapid changes in heat or humidity shocks or vibrations or dust Do not place or store the product outdoors Do not place the product near excessive heat sources or in direct sunlight Leave enough room around the product for sufficient ventilation Do not block or cover openings in the cabinet or insert ob...

Page 219: ...o not drink the ink Be careful when you handle used ink cartridges there may be ink remaining around the ink supply port If ink gets on your skin wash it off with soap and water If it gets in your eyes flush them immediately with water Do not put your hand inside the product or touch any cartridges during printing Install a new ink cartridge immediately after removing an expended one Leaving cartr...

Page 220: ...If the LCD screen is damaged contact Epson If the liquid crystal solution gets on your hands wash them thoroughly with soap and water If the liquid crystal solution gets into your eyes flush them immediately with water If discomfort or vision problems remain after a thorough flushing see a doctor immediately Do not press too hard on the LCD screen or subject it to heavy impacts Do not use a pointy...

Page 221: ...sult the dealer or an experienced radio TV technician for help WARNING The connection of a non shielded equipment interface cable to this equipment will invalidate the FCC Certification or Declaration of this device and may cause interference levels which exceed the limits established by the FCC for this equipment It is the responsibility of the user to obtain and use a shielded equipment interfac...

Page 222: ... resolve any Dispute informally If Epson and you do not reach an agreement to resolve the Dispute within the sixty 60 days you or Epson may commence an arbitration Notice to Epson must be addressed to Epson America Inc ATTN Legal Department 3840 Kilroy Airport Way Long Beach CA 90806 the Epson Address The Dispute Notice to you will be sent to the most recent address Epson has in its records for yo...

Page 223: ...e relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party s individual claim In some instances the costs of arbitration can exceed the costs of litigation and the right to discovery may be more limited in arbitration than in court The arbitrator s award is binding and may be entered as a judgment in any court of compete...

Page 224: ... sending a written letter to the Epson Address within thirty 30 days of your assent to this Agreement including without limitation the purchase download installation of the Software or other applicable use of Epson Hardware products and services that specifies i your name ii your mailing address and iii your request to be excluded from the final binding individual arbitration procedure and waiver ...

Page 225: ...n The information contained herein is designed only for use with this Epson product Epson is not responsible for any use of this information as applied to other products Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages losses costs or expenses incurred by purchaser or third parties as a result of accident misuse or abu...

Page 226: ...d material in certain circumstances those circumstances may not be as broad as some people assume Contact your legal advisor for any questions regarding copyright law Parent topic Copyright Notice Default Delay Times for Power Management for Epson Products This product will enter sleep mode after a period of nonuse This is to ensure that the product meets Energy Star standards of energy efficiency...

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Epson SureColor T3475, User Manual

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